The Benefits of Emotional IntelligenceMay 31, 2012

Presented by: Marcia Hughes, President

Collaborative Growth

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1) What emotional intelligence (EI) is and how it applies to your business

2) Where, why and when to incorporate EI into your workforce development strategies

3) Practical tips on building EI and assessments to support your success.

4) A list of resources to support your success with in building emotional and social intelligence for your leaders and teams.

You Will Learn

A set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.

Critical for Individuals and Teams

What is Emotional Intelligence?

Self:Recognizing your own emotionsManaging those emotions internally Expressing them to others

Other:Recognizing emotions of othersResponding effectively to the emotions of others

EQI Relates To

• Key to 27% to 46% of workplace success (BarOn, MHS)

• 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence (Daniel Goleman)

• Emotional Intelligence counts for more than IQ and a lack of it is highly correlated with failure in top positions. (Claudio Fernandez-Araoz of Egon Zehnder International)

EQI is a Must-Have Leadership Skill

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EQ-i Subscales

EQ

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Successful Leaders Unsuccessful Leaders

Successful vs. Unsuccessful LeadersSuccessful vs. Unsuccessful Leaders

• Employee development to enhance productivity

• Skills enhancement for promotions

• Change management

• Hiring

• Conflict Resolution

Where

• Be Proactive

• Be Responsive

• Be Strategic

When

• Assessments give you solid data – don’t guess, that’s what makes it “soft” skills

• Focus on specific practical applications of EI – demonstrating empathy, effective assertiveness, realistic optimism

• Take advantage of developed strategies for growing skills• Build EI development into your plan for measurable

success

Practical Tips

EQ-i2.0 Model

TESI

Empathy which is demonstrated by understanding the emotions people are communicating and responding to them. This is key to building trust, engagement and passion.

Focus on Specific Skills such as:

• Team Development with TESI: www.EITeams.com; connect@cgrowth.com

• Individual Development with EQi 2.0: www.mhs.com; http://www.cgrowth.com/emotionalintelligence.html

• Emotional Intelligence in Action, Hughes and Terrell

• The Emotionally Intelligent Team, Hughes and Terrell

• EQ Edge, Stein and Book

Resources

Marcia HughesPresident, Collaborative Growth

Mhughes@CGrowth.com303-271-0021

Jay RosalesDrake International

jrosales@na.drakeintl.com416-216-1070

Contact Information

• By attending today’s webinar, you have automatically been entered to win a copy of The Emotionally Intelligent Team, which has been co-authored by Marcia

• If interested in receiving copies for your team, or for more information, please contact Marcia

Congratulations!

June 7th, 2012, 12:00 pm EDT to 12:30 pm EDT

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Thank You