Post on 31-Dec-2015
Benefit Year Earnings (BYE): Root Causes Identified:
Agency Causes Absence of Red Flags/stop payments for NDNH hits Failure to promptly investigate earnings due to heavy
workload. Claimant Causes Unreported employment and earnings Incorrectly reporting earnings Reporting earnings when paid vs. than when earned
Employer Causes Failure to report wages promptly Report net wages instead of gross wages
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Areas of National Focus:
Benefit Year Earnings (BYE):
Planned action(s) to address: Run cross match on a weekly basis Create an issue Send notice to claimants identified as hits requiring
them to contact local office staff to resolve issues Improve employers' ability to register NDNH
information Implement BARTS
Principal milestones: Improve and refine NDNH cross match activities to
make it the number one method of detection Substitute semi-automated for full automated cross
match processes for quarterly and NDNH cross match.
Areas of National Focus:
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Separations (SEPs): Root Causes Identified: Agency Causes
Incomplete fact finding interviews Incorrect determinations
Claimant Causes Incorrect reason for separation statements Incorrect last employer
Employer Causes Failure to respond Failure to respond timely Incomplete information
Areas of National Focus:
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Separations: Planned action (s) to address:
Access to e-mail accounts to adjudicators for requesting and receiving employers response
Adjudication seminars Implement SIDES
Principal milestones: Improve employers response Improve Adjudication timeliness and quality Substitute semi automated verification processes
for full automated processes.
Areas of National Focus:
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Special wages
Root cause(s) identified: Claimants failure to report vacation/bonus information Employers failure to report vacation/bonus information Report net instead of gross wages Vacation wages incorrectly calculated
Planned action(s) to address issue Revise/Amend documents/ claimants BRI Distribute Fraud Brochure Train adjudicators
Principle milestones User friendly/ clearly define documents Educate employers and claimants Improve fact finding interviews quality
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State-Specific Issues
Strategies to Support Owning UI Integrity:Promote integrity best practices among all UI staff members
Transmit message that every job involves integrity. Involve managers at all levels, supervisors and staff
members in a campaign to promote a culture where integrity is the center of all processes within UI.
Develop seminars/meetings/presentations schedule:
To Top Level Management To local offices staff To other work units related to UI(ES, Lower & Higher Appeals,
Tax, IT, IT Contractors)Maintain management oversight in every aspect of UI
Share BPC, BAM and BTQ improper payments results Conduct meetings to assess results
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Everybody Owns Integrity
Communications Strategies:
To claimants Share integrity message through all claiming
methodology; Call Centers, Local Offices, Internet. Use simple phrases and sentences Use TV flat screens at local offices to communicate
message Review Internet sites to ensure easy interface
To employers Use mass media to require response to wages and tax
reporting
Communicate to government agencies the need to report wages promptly
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Communications
Communications Strategies, Continued: To state UI staff
Meetings to discuss improper payments results and integrity plan with all UI staff members
Develop presentations stressing the importance of integrity
Create managers awareness at local offices of the importance of analyzing Administrative Overpayments Report to reduce improper payments
To the public Use media messages to promote customers
awareness of wages/ work search and separation information requirements.
Use of flat screens to transmit reporting requirements at local offices
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Communications