GETTING TO KNOW EACH OTHER

WHAT REALLY MAKES YOU STEAM?

DEALING WITH CONFLICT

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TOP TIPS

» Be aware of how other character types affect you.» Choose your response carefully.» Regulate breathing to manage emotion.» Face your stress source head-on when you’re ready.» Make a plan and be realistic.» Take one step at a time.

Assertive

Communication

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Considering Other Needs

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Considering Other Needs

Direct Aggression»Bossy»Arrogant»Intolerant»Opinionated»Overbearing

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Considering Other Needs

Indirect Aggression»Sarcastic»Deceiving»Ambiguous»Insinuating»Guilt-inducing

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Considering Other Needs

Submissive»Wailing»Moaning»Helpless»Passive»Indecisive»Apologetic

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Considering Other Needs

Assertive»Direct»Honest»Accepting»Responsible»Spontaneous

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Considering Other Needs

Direct Aggression Assertive

Indirect Aggression Passive

The Impact of Learned Behaviour

» How does this behaviour look and sound?

» How does it make you feel?

» What is your non-assertive reaction?

» The outcome of this action?

Emotional management

LEADERSHIP EXCELLENCE DURING CONFLICT

LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR

Always remember: Take a moment breath a get into your confident state.

ACTION PLAN

Stop

Start

Continue

In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.

Thank you!