Behaviors for Success

Minnesota Healthcare Core Curriculum

Created by: Dede Carr, BS, LDA

These materials are made available by the Minnesota State Colleges and Universities through a Creative Commons Attribution- ShareAlike 3.0 License.

Competency 1

1. Discuss healthcare fields and the types of workers needed.a. Identify a variety of healthcare workers, their

scope of work, education and licensure/credential requirements.

b. Identify eligibility requirements for healthcare employment, including criminal background checks and child labor laws.

c. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.

Careers in Health Care

Over 200 Careers in Health Care

On the Job Training HOE – Health Occupations Education Associate’s Degree Bachelor’s Degree Master’s Degree Doctorate

Certification – Education & performance requirements Meets standards set by a professional organization Ex: certified lab tech, certified med tech, certified dental asst

Registration – Performed by a regulatory body (state board) Ex: Registered dietitian

Licensure – Varies from state to state Complete education requirements State board exam Ex: Doctor, Dentist, Physical Therapist

Eligibility Requirements

Criminal Background ChecksRequired for direct patient care

Child Labor LawsMust be 16

Educational Requirements

Educational RequirementsNurse

RN to BSN to Masters to PHDNursing Assistant to NurseNursing Assistant to Health Unit CoordinatorDental Assistant to Dental HygienistLab Technician

Entry requirements Advancement

Competency 2

2. Discuss ways healthcare personal can balance their work and personal life to maintain personal

a. Discuss dimensions of wellness and a wellness lifestyle.

b. Discuss behaviors that promote health and wellness.

c. Describe strategies for the prevention of diseases including health practices, screenings and examinations.

d. Investigate complementary and alternative medicine (CAM) as it relates to wellness and disease prevention.

Quotes

Anything that changes your values changes your behavior. George A. Sheehan

Behavior is the mirror in which everyone shows their image. Johann Wolfgang von Goethe

Behaviors are a choice. Feelings are sometimes out of our control. Behavior has to do with choices. Randall Terry

Behavior

Human behavior is the collection of behaviors exhibited by human beings and influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, and/or genetics.

The behavior of people falls within a range with some behavior being common, some unusual, some acceptable, and some outside acceptable limits. In sociology, behavior is considered as having no meaning, being not directed at other people and thus is the most basic human action.

Wellness & Lifestyle

Nutrition Exercise Emotional Intellectual Spiritual Interpersonal Environmental Stress Management

TAKE RESPONSIBILITY – CHANGE BEHAVIOR

Wellness Life Style

Healthy Lifestyle Report

Online self assessment report

Behaviors that Promote Health and Wellness

Self-assessment of health issuesDeterminationPatiencePeaceful demeanorLearn from previous mistakes

Strategies for Preventing Diseases

Health practicesScreeningsExaminations

YouTube Video

Who Moved My Cheese

Complementary and Alternative Medicine

HerbalismOsteopathicChiropracticMassage TherapyPhysical Therapy

Competency 3

3. Describe the expectations employers have of healthcare personal.

a. Identify key components of a job application.

b. Discuss ways to prepare for an interview.

c. Discuss the use of resumes and personal portfolios in job interviews.

d. Discuss expectations for attendance and punctuality.

e. Discuss dress and hygiene standards

f. Discuss productive work habits.

g. Describe the function of a team.

h. Discuss behaviors that support the care of clients.

i. List workers’ rights and responsibilities.

Applying for a Job

Key components for a job applicant Neat Accurate, correct spelling, ink, no pencil Truthful

How to prepare for an interview Learn all you can Anticipate questions Dress for success Eye contact

Interviewing Techniques

Arrive early Positive & honest answers Understand legal & Illegal questions Appearance & behavior No smoking or drinking Firm handshake Confident voice Good posture

Resumes and Portfolios in Job Interviews

Resume contentsPersonal Portfolios

PaperElectronic

Expectations for Attendance

Report on time Observe meal/break times Aware of office policy Availability Adhere to time off policy Adhere to sick usage Availability to work Provide a way to be contacted

Dress & Hygiene Standards

Clean Nails appropriate Socks & shoes Jewelry Odors – smoke, perfume, bad breath Clothing

Rationale: infection control, allergies and sensitivities Dress to instill confidence

Productive Work Habits

Complete requested tasks in a timely manner Manage time Recognize tasks to be performed & complete them Prioritize tasks Flexibility to meet changing conditions & situations Learn new duties & assignments

Personal Characteristics

Empathy Honesty Dependability Willingness to learn Patience Responsibility Team Player

Personal Qualities

Good Health Rest Exercise Diet Good Posture

Professional Appearance Uniform/Clothing – dress for SUCCESS Name Badge Shoes Personal Hygiene

Team work

Functions of a team Purpose – accomplish goals, support each other Activities – work together, support each other,

coordinate work, effective verbal/non-verbal Benefits – Increase continuity of care, client

satisfaction, job satisfaction, self-esteem Etiquette of team members

Behaviors to Support Client Care

Introduce self Proper names of others Considers others Smile/eye contact Listen Honesty Provide privacy Positive attitude Appropriate talk Recognize family influences RESPECT

Workers Rights

ConfidentialitySafetyGrievance ProcedureAffirmative ActionAnti-HarassmentWorkman’s Compensation

Workers Responsibilities

Safety for clients and WorkersReport injuriesConfidentialityAnti-HarassmentAttend educational meetings

Competency 4

4. Identify quality issues in healthcare facilities and their impact on healthcare workers and delivery of care.a. Define quality healthcare.

b. List several issues in delivering quality healthcare.

Definition of Quality Healthcare

The extent to which health services provided to individuals and patient populations improve desired health outcomes.

Issues in Delivering Quality Healthcare

SafetyEffectivePatient CenteredTimelyEfficientEquitable

Trends in Health Care

Cost Containment Home Health Care Geriatric Care Telemedicine Wellness Alternative & Complementary Methods National Health Care Plan

Competency 5

5. Describe the responsibilities of users of the health care system.

a. To participate actively in own health care.

b. To choose provider and health care plans.

c. To take responsibility for maximizing healthy habits.

Own Health Care

Participate in treatment decisions. Educate oneself Communicate and work in collaboration

with health care providerAvoid knowingly spreading diseases

Choose Providers

Choose own health care providerChoose own health care plan

Health Habits

Do not smokeExercise regularlyEat a healthy diet

Competency 6

6. Describe selected types of healthcare facilities/systems including organizational and financial structure, departments and services, type and levels of healthcare employees, and common policies and requirements.

a. Identify the structure, department, personnel, and services of acute care hospitals, long-term care facilities. physicians’ offices/clinics, ambulatory care/urgent care centers, mental health care facilities, community and home health facilities.

Competency 6 continued…

b. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.

c. Name lines of authority.

d. Identify common facility policies.

Organizational Structure

Structure will vary depending on size of facility. Know the line of authority. Understand functions & goals of organization

Health Care Facilities

Hospitals E.R. I.C.U. C.C.U. General Units Transitional Care

Medical Offices Outpatient Dx, Tx Lab X-ray – ultrasound Minor Surgery – 60% surgeries not overnight Wellness Center

Ambulatory/Urgent Care Outpatient X-ray Lab Minor Surgery – no overnights Rehab E.R. Dental Specialty Center

Is this an advantage?

Long-Term Care Facility Independent/Assisted Living Emergency Care Services Labs Home Health Care Hospice

Mental Health Facilities Genetic Counseling Centers Dental Offices Clinics Optical Centers Rehabilitation School Health Services

Community/Home Health Agencies

A trend?

Shorter stays in the hospital

Aging population

What do they provide?

Entering and Advancing in Healthcare Careers

High School CoursesTechnical and Community CollegesUniversities

Lines of Authority

Organizational structure Immediate supervisor

What and when to reportWhom to report to

Lines of Authority – Chain of Command

1. M.D.

2. Office Manager1. Lab

2. Receptionist

3. Insurance

3. RN’s

4. LPN’s

5. N.A./M.A.’s

Follow Chain of Command

Categories of facility policies

CorporateSafetyHuman Resource Guidelines

Also haveRegulations by external agenciesJob descriptions

Common Facility Policies

A. Policy = rules have been established

B. Procedures = specific steps for a task

C. Job Description = VERY important

A. Know your title

Requirements

B. Work Environment

Ex: able to lift 50 lbs

stand 75% of the day

C. Responsibilities

Are they within your scope?

Competency 7

7. Describe the different health care delivery systems.

Health Care Systems

19th Century Highlights 1st successful blood transfusion – 1818 1st training program for nurses – 1836 American dentist began using ether – 1846 1st female doctor – 1849 International Red Cross was founded – 1863 Started using disinfectants & antiseptics during surgery - 1865 American Red Cross founded – 1881 Viruses were discovered – 1892 X-rays were discovered – 1895 Average life span 40-60 years

20th Century Highlights Mosquitoes carry yellow fever 1900 Studies for psychology and psychiatry Discovery of insulin to treat diabetes – 1922 Discovery of penicillin – 1928 Development of polio vaccine – 1952 1st health-lung machine used for open heart surgery – 1953 1st liver transplant – 1963 1st lung transplant – 1964 1st hospice in England – 1967 CAT scan, test-tube baby, AIDS, HIV, sheep was cloned Average life span 60-70 years

Potential for the 21st Century Cure for AIDS, cancer, heart disease Genetic manipulation Slowing of the aging process Transplants of every organ Average life span 90 – 100 years

Public and Private Care Delivery

PCP = Primary Care Providers

consistent care –– advantage

preauthorize ?? disadvantage

referral can be difficult

Government programs

Medicare – 1966

developed for 65 and older

~ Medicaid

Federal funding

Non-profit Organization

Organization that does not make a profit.

If it makes money, it reinvests in the organization.

Insurances

Health Maintenance OrganizationsPreferred Provider OrganizationsAffordable Care Act

MnCare

Health Insurance Plans

Health Maintenance Organization – HMOMonthly feePremiumPreventive care & examinationsMaintain better state of health Insured must use only HMO clinicsPay out of pocket for using a non-HMO

clinic

Preferred Provider Organization – PPOLarge industries/companiesContract formed with industry/companyEmployees are must stay in networkLower rates

Affordable Care Act

Problem Solve

Identify the Problem Gather Information Create Solutions Select Solution & Implement it Evaluate Solution