Post on 10-Feb-2016
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UNECE CAPACITY BUILDING WORKSHOP ONTRADE FACILITATION IMPLEMENTATION:
TOOLS, TECHNIQUES AND METHODOLOGIES
18 – 20 October 2004, Geneva
Single Window Development and Implementation
Experience of SwedenMats Wicktor, Director Swedish Customs Future Centre
UNECE UN/CEFACT
Background Single Window in Swedish Customs was
established as a consequence of the computerization starting in 1988.
Electronic communication early showed great potential if seamless process were to be achieved.
Customer requirements initiated the process and development of a true Single Window environment.
Added value through governmental integration of eServices.
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Enabling Single Window, assessments were made according to:o Volumeso Benefitso Userso Costs
Dialogue with customers and other public services.
Design and development process
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Swedish Customs is responsible for monitoring all international and national legislation related to border-crossing.
Therefore Customs is the logical interface between the Business community and other public services.
Information is gathered by Swedish Customs on behalf of more than 30 different authorities (import VAT, trade statistics, monitoring of licenses, pets, weapons etc.
Structure and services
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Technology
Swedish Customs Single Window solutions are available using different technologies:o EDIFACTo Interneto Mobile solutions
Single Window solutions are available to customers regardless of technology, investments or other prerequisites.
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Participants Swedish importers, exporters and brokers. National Board of Taxation. Statistics Sweden. National Board of Agriculture. National Board of Trade. European Union.
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Clients
Swedish Customs Single Window is used by importers, exporters, brokers and other stakeholders in the process of international trade.
Annually 94 % of all Customs declarations are submitted using a Single Window solution.
Automated processes forward necessary data to other concerned authorities.
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Business model
The Virtual Customs Office, including Single Window solutions, is financed within existing budgetary means of Swedish Customs.
eServices of Swedish Customs is free of charge and no user fees are applied.
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Results Major benefit: automatic clearance of Customs
declarationso For trade: release times 90 secondso For trade: no requirements for supporting documentso For trade: one interface regarding all information
related to international trade.o For Customs: reallocation of resourceso For Customs: improved collection
For all: creation of a level playing field.
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Lessons learned
Focus on the customers Display benefits clearly Invite to discussions:
o Customerso Partners
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What are your future plans for the Single Window?
Continue efforts of full integration. Explore new possibilities of data collection. Careful monitoring of efforts within EU. Continuous dialogue with other public services
to facilitate submission of data. Establish Single Window independent of
technology. Establish Single Window for enforcement. Continue developments regarding track &
trace.
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Actual Example
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For more information, please visit:For more information, please visit:
www.customs.sewww.customs.se