Post on 26-Mar-2015
Avaya Unified Communications for Teleworkers
Agenda
© 2009 Avaya Inc. All rights reserved. 2
Overview
Business Value
Solution Overview
Teleworking is Here Today
© 2009 Avaya Inc. All rights reserved. 3
Almost 100 million† teleworkers globally
36 million† teleworkers in the US
9.6%†† annual growth rate
† Gartner; World at Work Report, Feb. 2007: † † Teleworker Forecast
Teleworking is an arrangement by which enterprise employees enjoy flexibility to work from a home office
Teleworking is an arrangement by which enterprise employees enjoy flexibility to work from a home office
Who’s Teleworking Full or Part Time?
Professionals (marketing, accountants, software development, etc.)
Services (technical and professional), account managers, consultants, engineers and other out-of-office professionals
Executives & management
Business continuity enabled employees
Who’s Teleworking Full or Part Time?
Professionals (marketing, accountants, software development, etc.)
Services (technical and professional), account managers, consultants, engineers and other out-of-office professionals
Executives & management
Business continuity enabled employees
Case Study
© 2009 Avaya Inc. All rights reserved. 4
Company The nation’s largest non-profit, full-service organ donation agency and biomedical tissue banking system
Business Issue
According to LifeNet’s telecommunications manager:“The ability to communicate effectively at the office, on the road or from home offers our people the opportunity for well-needed mental downtime. When you’re in the midst of a potentially critical medical situation, it is very helpful to have the option of handling communications from home or other locations.”
Solutions • Unified Communications & VPNremote phones to virtual workers• Staff anywhere can access directories, conduct conference calls, and
receive voicemail and e‑mail remotely• Upgraded its existing Avaya platform
Result In the 1st year, LifeNet increased communication reliability and effectiveness:
• Improved staff utilization. Employees are effective regardless of location• Communications efficiency helped increase tissue grafts supplied by 10%• Enhanced fielding of donor calls
Case Study
© 2009 Avaya Inc. All rights reserved. 5
Company Global leader in communication systems, applications, and services
Business Issue
• Flux in employee base resulting from Lucent spinoff• Growing real estate costs, and recent business continuity issues• Need to reduce number of offices• HR needed to continue the war for talent without geographic restriction• Employee commitment surveys showed growing need for flexibility
Solutions Deployed a complete teleworking solution to enhance remote workers’ communication and collaboration:• Softphones (telecommuter mode), VPNremote phones, Extension-to-Cellular, and Avaya one-XTM Mobile• Employees leverage Microsoft integration for presence and contacts
Result Avaya initiated a plan to save $50M in real estate expenses. Employee base includes teleworkers from all parts of the globe, and the company is better positioned to handle many business continuity scenarios. • Over 2,200 employees telework full time• 75% of employee base teleworks at least part of the week• Teleworkers are as easy to collaborate with as if they’re in the office• Zero down time during Hurricane Charley
Has Your Company Started Teleworking?
© 2009 Avaya Inc. All rights reserved. 6
What is your current teleworker strategy?
Have you given thought to incorporating teleworking into your recruitment strategy?
What is your roadmap for disaster recovery and how do teleworkers play into it?
Are you planning on expanding or remodeling to gain space? Have you considered utilizing teleworkers to save space?
Given the current trend towards going “green”, do you have a plan to limit/reduce your carbon footprint if environmental regulation is passed?
Agenda
© 2009 Avaya Inc. All rights reserved. 7
Teleworking Today
Business Value
Solution Overview
Unified Communications Benefits
© 2009 Avaya Inc. All rights reserved. 8
Employer agility
– Reduced operating costs
• Real estate, telecom, labor pool
– Business continuity
Employee satisfaction
– Attracting and retaining top employees
– Increasing geographical reach
Green initiatives, compliance and public relations
IT simplicity
– Streamlined Teleworker management
– Professional services support
Employer Agility
© 2009 Avaya Inc. All rights reserved. 9
Office space can cost $600,000 per 100 worker a year…
– Cut real estate costs from 25% to 90%
Expanded labor pool geographicly
Commute time savings, 23,333 hours per year per 100 workers saving $700,000 / year
Teleworker Solution vs. home or wireless phone
– Additional line = $15 month
– Eliminate costly paper-based phone expensing processes
– Save $.06 per min. by on cell phone usage
Employer Agility (cont’d)
© 2009 Avaya Inc. All rights reserved. 10
Business continuity planning is driving teleworkingas a “contingency” solution
– The same solutions that support teleworking enable employees to work from home or alternate locations in the event of an emergency/disaster
– Teleworking programs help ensure capabilities are in place ahead of time
Employee Satisfaction
© 2009 Avaya Inc. All rights reserved. 11
Survey on worker criteria for selecting employer
– Higher salary than competitors = 46%
– Telecommuting / flexible schedule = 33%
– Everything Else = LOWER
Productivity
– British Telecom found productivity rose 31%by reducing disruptions, stress and commuting…
– Can save 1 hour / week (by cutting “phone tag” time)
Commuting
– Total commute time saved, 56 minutes/day, 233 hours/year
– Gas expenditures, $840/ year
Green Initiatives
Legislation
Section 359 of Transportations Appropriations Act (US) of 2001 directed all federal agencies to support teleworking
Commute Trip Reduction Law (Seattle) penalizes companies for not reducing year-over-year average employer commute times
Central London Congestion Charge imposes fees on motorists in downtown areas
Workplace Parking Tax (proposed) in London encourages use of public transport and telecommuting, by charging employers a tax on each parking space
© 2009 Avaya Inc. All rights reserved. 12
When you drive to work..Carbon Rate = 0.3 Tons per 1,000 miles
100 Workers = 70,000 miles per yearTons of CO2 = 210
When you drive to work..Carbon Rate = 0.3 Tons per 1,000 miles
100 Workers = 70,000 miles per yearTons of CO2 = 210
IT Simplicity
Manage geographically dispersed teleworkers
– End user visibility for monitoring and management
– Maintain corporate security standards
– Call records
Eliminate complex processes, such as home lines, expense reports, external product and services
Leverage upfront Teleworker Assessment engagement to help ensure program success
Professional services support deployingand managing Teleworker program
Provide similar experience and qualityto that of office-based workers
© 2009 Avaya Inc. All rights reserved. 13
Agenda
© 2009 Avaya Inc. All rights reserved. 14
Teleworking Today
Business Value
Solution Overview
Time Spent Teleworking
Com
m.
Req
uire
men
ts
CASUAL• < 1 Day• Data focused
MAINSTREAM• Stndrd. Bus. Feat.• 1-5 Day(s)
POWER USERS• High-volume• >3 Days• Advnc. Features• Desktop Experience• Strategic to Company
Telecommuter Use Cases
Avaya Unified Communications for Teleworkers
© 2009 Avaya Inc. All rights reserved. 16
Address Virtual Businesses’ Unique Needs
UC Standard Edition applicationsdeliver flexibility
– endpoints support VPNremote and partner offers for extended enterprise
Teleworker assessment, planning and on-going support services
Complement Avaya portfolio with industry-leading DevConnect partnersolutions
– corporate network extension, securitygateway, home router, video, data VPN, xSP, QoS
Partnerships
ServicesAssessment
Installation & Configuration Remote Diagnostics & Monitoring
Support
Power Users
Choice ofEndpoints
UCStandard Edition
Mainstream Users
Software Only
Solution Overview End Point Choices
– UC Standard Edition (1 & 2)
– Physical VPNremote phone (3)
Home Office Broadband Router (4)
VPN Connection & Tunnel (5 & 6)– Created between the VPNremote client
on the phone or the PC and the gateway at the corporate office
Corporate VPN Gateway (7)– Connectivity to Corp. network
© 2009 Avaya Inc. All rights reserved. 17
Internet
Home Office
Service Capabilities Assessment
Installation & Configuration Remote Diagnostics &
Monitoring Support
Service Capabilities Assessment
Installation & Configuration Remote Diagnostics &
Monitoring Support
Corporate Office
3
one-X® Communicator
1
4
QoS
5
7
6
2
Tunnel
VPN Connection
ISP
Intranet
Solution OverviewUC Standard Edition Software
Avaya one-X® Communicator
– Place and receive phone calls from laptop.
– Toll-grade quality via PSTN
– Transform PCs into intelligent collaboration endpoints, send instant messages and track presence using an intuitive GUI
– Leverage video communication*
Avaya one-X® Mobile
– Enables mobile device access to Avaya Communication Manager features via an integrated GUI
• Symbian and Windows Mobile 5 (Global)
• RIM, Palm, J2ME, iPhone, and WAP (United States)
Extension to Cellular (EC500)
– Delivers one-number access by enabling calls bound for an employee’s business number to ring simultaneously on both their office phone and up to four mobile (or home) phones
© 2009 Avaya Inc. All rights reserved. 18
Solution OverviewUC Standard Edition Software (cont.)
Avaya one-X® Portal
– Web-based solution provides users with control of telephony, conferencing, messaging, mobility administration, and access to corporate and personal contact information
Application Enablement Services for Microsoft® Office Communications Server
– Enables Microsoft Office Communications Server to leverage the rich telephony capabilities of Avaya Communication Manager
VPNremote Phone
– VPN application enables employees to plug in a physical Avaya IP phone at home and use the corporate phone network as though they are sitting at a headquarters site. Separate home-based VPN hardware not required.
© 2009 Avaya Inc. All rights reserved. 19
Solution Overview Hardware Components
IP endpoints for VPNremote
– 46xx (4610, 4621, 4625)
IP endpoints for extended enterprise ecosystem partners
– 96xx
– 46xx
– 16xx
– 36xx (on-premises mobility)
Additional endpoint hardware
– power supplies
– power cords
Solution OverviewComprehensive Services from Avaya and Partners
• Best practices implementation
• Multi-vendor integration• Quality Assurance
ImplementationImplementation • Proactive ongoing technical and product support for IT staff from the right expert
• Product patches, updates and upgrades
• Remote technical support and diagnostics
Solution Maintenance
Solution Maintenance
SolutionAssessment
SolutionAssessment
• Technology, demographic and business continuity assessment
• Ranked change opportunities
• Roadmap• Implementation strategies• Performance metrics
Services Fact
The upfront assessment defines the strategy and lays the foundation for on-going
solution success
Services Fact
The upfront assessment defines the strategy and lays the foundation for on-going
solution success
CSI Teleworker Assessment
© 2009 Avaya Inc. All rights reserved. 22
CURRENT STATE ASSESSMENT• Cost analysis• Demographic
• Organizational structure• Technology
• Security• Business continuity
DESIRED STATE ASSESSMENT• Worker profiles and suggested usage• Opportunities for change ranked by
complexity and impact• Business Plan for change
SOLUTION DESIGN• Technology choices including 3rd party
applications and services• Detailed implementation / 3rd party
integration / migration plan • Resource expectations and
contribution requirements
Answer to: HOW DO I REALIZE THESE IMPROVEMENTS?
Answer to: WHAT PRODUCTIVITY AND COST IMPROVEMENTS CAN I REALIZE?
Answer to: WHAT IS MY CURRENT STATE?
Solution Overview Ecosystem Partners
Industry leading technologies complement teleworker portfolio
Strong network of partners offer best-of-breed technology
With each enterprise taking a unique approach to its teleworker program, Avaya’s partners help ensure the right technology is always available for your company
DevConnect tested
Ecosystem Partners
© 2009 Avaya Inc. All rights reserved. 24
– Wireless Access Point at Teleworker’s home office for Avaya IP endpoints– Data VPN (client / server) solution
– Enables Avaya SIP endpoints located at remote users’ homes to appear and perform like phones directly on the corporate network
– Helps ensure extended business operations at branch and remote sites with security, application performance, connectivity and server centralization
– Integrates fax into an existing data network helping businesses realize substantial savings on inter-office toll charges
– Allows users to share Internet access, peripherals, files, digital multimedia and applications among multiple PC’s and other Internet-enabled devices
– Provides enterprise firewall, personal firewall, data security and VPN to protect business resources for corp. networks, applications, and remote employees
Avaya Advantage
Complete solution
– Simplifies purchasing and deployment
Best cost of ownership
– Broad application coverage supporting low cost connectivity
– Toll-grade quality with PC based softphones
– Deepest integration with Microsoft
– Web-based portal eliminates software at the desktop
Best worker experience
– VPN “hard phone” delivers desktop experience to the home
– Single phone number synchronization with desk phone, home and mobile phones
© 2009 Avaya Inc. All rights reserved. 25
© 2009 Avaya Inc. All rights reserved. 26
Next Steps?
© 2009 Avaya Inc. All rights reserved. 27
thank you
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