Quality Management:Driving the Automotive Industry

IntroductionQuality PracticesLeadershipEmployee

InvolvementSupplier

RelationshipsManufacturing

ProcessesEconomic OutlookConclusion

Quality Systems The Toyota Way 

The 14 Principles of the Toyota Way in their production system -“lean thinking” products and manufacturing processes -think long term, and add value to the organization through

its people and knowledge. Six Sigma 

Ford first automotive manufacturer to deploy a Six Sigma system

Data driven set of statistical techniques Works to eliminate defects and variability

New Honda Circle  Work motivation commitment Continuous improvement in performance TQM

ISO 9001/14001  Customer focus Leadership Involvement of people Continual improvement

Leadership PracticesHonda

Commitment from management

FordStrong Management

DirectiveSaab

Lack of leadership

Employee Relationship/Involvement Honda

New Honda Circle Improvement Suggestion System Educations Training

BMW In 2003 saved 12 million “Us versus Them”

Ford Built through Six Sigma

Toyota Toyota Way – Principle 10

Saab Operational, and production line

decisions

Supplier Relationships Clover Leaf

four main areas: Purchasing, Development, Logistics, and Quality Management. 

Just in Time Close relationship required to stay on top Benefit from lower costs Sharing technology 

Six Sigma New design process improved accuracy

80% $140 million of material moved a day Reduced time of delivery for export

documents Toyota

Tier structured approach Ford

Poor relationships = 2.2 billion losses

Manufacturing Processes Lean Manufacturing

JITWaste prevention

Automated Assembly LinesFlexible equipmentSMED – Single Minute

Exchange of DiesComponents

Manufactured In-HouseDMAIC Cycle

Economic OutlookInnovation KeyMaintain Long-term

RelationshipsEnvironment IssuesTechnological

Improvements Customer FocusFiscal

Responsibility

Conclusion Honda

Continued Customer Loyalty

BMWSport/Luxury Leader

FordBreak Away from the

PackToyota

Staying in Power Saab

End of the Road???

Thank You!Questions?