Automate what you can, document what you can’t and have the wisdom to know the difference

theUberGeekGirl.com Facebook.com/WestITpros

#MomOps #DevOps #MomOps #Kanban #Azure

h"p://upload.wikimedia.org/wikipedia/commons/1/19/Linux_Kernel_panic.png  

h"p://upload.wikimedia.org/wikipedia/commons/5/58/US_Navy_021029-­‐N-­‐0000W-­‐001_A_U.S._Navy_ER_General_Medical_Officer,_provides_trauma_training_to_a_team_of_Emergency_Medical_Technicians.jpg  

h"p://www.zazzle.com/grouchy+people+clothing  

Cutou"hecrap.com    

CommunicaWon  

When  you  come  to  work,  do  you  think:  

•  These are my people •  This is my tribe

h"p://en.wikipedia.org/wiki/Intensive_care_unit  

Extracorporeal  membrane  oxygenaWon  

h"p://old.pcrf.net/wp-­‐content/uploads/2011/06/IMG_0142.jpeg  

h"ps://drsvenkatesan.wordpress.com/tag/criWcal-­‐care-­‐medicine/  

h"ps://www.flickr.com/photos/yellowcloud  

communication trust

teamwork

precise  communicaWon  

h"p://blogs.hcpro.com/hipaa/wp-­‐content/uploads/2013/11/nurse-­‐phones-­‐ringing.gif  

Alert Fatigue

h"p://www.healthcareitnews.com/directory/alert-­‐faWgue  

effecWve  communicaWon  

h"p://nursingpage.blogspot.com/2011/09/therapeu9c-­‐communica9on.html  

Personal  Space  –  distance  people  prefer  in  interacWons    Four  Distances  1.  InWmate  –  physical  contact,  sensory,  heat,  smell  -­‐  threatening  2.  Personal  –  less  overwhelming,  1.5  c  3.  Social  –  4-­‐12c,  non  formal,  more  space  to  move  4.  Public  –  12c  +,    one  to  many,  teaching  

   

h"p://commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg  

EffecWve  CommunicaWon  

h"p://nursingpage.blogspot.com/2011/09/therapeu9c-­‐communica9on.html  

 1.  Territorial  –  concepts  of  space  &  things  individuals  consider  theirs    2.  Roles  and  relaWonships  3.  Time  –  events  that  precede  and  follow  interacWons  4.  Environment  -­‐comfort,  safety  =  more  effecWve  communicaWon  5.  Aftudes  

   

h"p://www.camelcitydispatch.com/wp-­‐content/uploads/2012/10/tools_systems_thinking_iceberg.gif  

Communication tools: ICS Incident communications are facilitated through the development and use of a common communications plan and interoperable communications processes and architectures.

Unity of Command Common Terminology Management by Objective

Blamefree=confident  decisions  

CommunicaWons  -­‐  Tools  

Communica)ons:  precise  language  How  many  different  names  do  we  have  for    technology  arWfacts?      droplet,  vm,  node,  compute  engine,    machine,  box,  server,  metal    Script,  program,  code,  app,  module,  library    

CommunicaWons  Tools  •  Email  is  bad  

Trust  –  Clear  Goals  

High  trust  culture  

Credit:  @jezhumble  

Trust:  hire  good  people  (not  skillsets)  

h"p://imgoingtorockforyou.today/  

@hodgesdavidk  

Thank you! Jessica.Devita@microsoft.com @ubergeekgirl

• h"p://aka.ms/devops

•  h"p://aka.ms/devopsmva

• 

DevOps  Resources  

Date   Title   Speaker(s)  

Wed  @  1:30-­‐2:10p   Microsoc  Presents:    Chef  in  AcWon  on  Azure   Eugene  Chigirinskiy;  Kundana  Palagiri  

Thurs  @  1:15-­‐1:55p   PowerShell  from  the  Ground  Up   Jeffery  Snover  

Thurs  @  1:15-­‐1:55p   Automate  what  you  can,  document  what  you  can’t  and  have  the  wisdom  to  know  the  difference  

Jessica  DeVita  

Thurs  @  2:10-­‐2:5o   Windows  PowerShell  Desired  State  Config  (DSC)  for  Veteran  Chefs   Damien  Caro;  Steven  Murawski