August 21, 2017

Karen King

CIO/Senior Vice Provost

Contact Information

kingk@etsu.edu

cio@etsu.edu

Office: 439-7068

Cell: 239-7123

http://www.etsu.edu/its

Service Catalog

Accounts and Passwords

Classrooms, Labs, and Printing

Computing Services

Email and Collaboration

Faculty/Staff Support

Help Desk

Network and Phones

Media and Events

ETSU Online

Online Faculty Support

Research Computing

Security

Servers

Software and Business Applications

Voice Communications

Web Services

Executive TeamMyra Jones

Chief of Staff/Associate CIO

mjones@etsu.edu; 439-8614

Andrea Di Fabio

Chief Information Security Officer/Associate CIO

difabio@etsu.edu; 439-3303

David Currie

Director Research Computing

currie@etsu.edu; 439-6457

Faculty Development Services

Desire2Learn

• http://elearn.etsu.edu

• Brightspace by Desire2Learn

• Enrollments and courses synced with GoldLink

Desire2Learn Support

• Training• Open workshops for faculty• www.etsu.edu/d2l for students and faculty

• Written guides• Video tutorials

• Support• Call: 439-8611• Email: d2lhelp@etsu.edu• Live chat with us! www.etsu.edu/its/classroom/ats

Open Workshops

• Online Teaching

• Photoshop

• WebEx

• Turnitin

• InDesign

• Accessibility

• Doceri

• iPads

• TurningPoint

• Microsoft Office

Online course development

Online Course Development

• Asynchronous or Synchronous courses

• Memorandum of Understanding

• One-on-one support• Technical

• Instructional Design

• Online Best Practices

• Faculty stipend for new courses

• Program Development

Synchronous Online

WebEx

ITV Streaming and Recording

Online Faculty Liaison Group

College Liaison

College of Arts and Sciences Bill Duncan

College of Business and Technology Taylor Stevenson

College of Clinical and RehabilitativeHealth Sciences

Debbie Dotson

Clemmer College of Education Alison Barton

College of Nursing Nancy Cameron

College of Public Health Allan Forsman

School of Continuing Studies and Academic Outreach

Jill Leroy-Frazier

Support from Online Faculty

• Online Master Teachers• Excellence in Online Teaching

• Dr. Alison Barton, Teaching and Learning• Guided Inquiry Learning Online

• Igniting Student Motivation

• Optimizing Student Learning

• Teaching Critical Thinking

Digital Media Services

• Video Support for Online Courses and Programs• Lecture series

• Demonstrations

• Missed classes

• Record, Edit, Caption, and Distribute Videos for Online Courses

Online Marketing

• Digital Banner Ads

• Search Engine Marketing • Pay-per-click ads

• Print Advertising• Brochures

• Post cards

• Banners

Desktop and laptop computing

Help Desk Services

• Phone support: 439-4648

• Email support: itshelp@etsu.edu

• Walk-in support: Sherrod Library, Room 105

• Live chat, information and tutorials: www.etsu.edu/helpdesk

Coming Soon!

• Self-service online tickets

Help Desk Hours

• Monday – Thursday 7:30 am – 10 pm

• Friday 7:30 am – 8:30 pm

• Saturday 9 am – 4 pm

• Sunday 12 pm – 10 pm

After hours and

holiday support!

Software for Faculty and Students

• Students can access Office 365 • 5 computers and 5 mobile devices

• Access to Word, Excel, PowerPoint, etc.

• www.etsu.edu/365

• Statistical packages available through GoldLab• goldlab.etsu.edu

Services

• Desktop and Laptop Support• Computer Replacement every 4 years

• Desktop / Laptop / Printer Standards

• Hardware and Software Support

• Hardware and Software Discounts• Software – etsu.onthehub.com

• Dell – www.dell.com/etsu

• Apple – www.apple.com/education

• HP – www.hpdirect.com/academy/etsuniv

ITS Analysts and Specialists

Erik Stiegler

Barbara Chamberlain

Steven Belcher

Borce Lazarov

Joe Miller

Eddie Moreno

Brandon Standifer

Property Loan

• PC and Mac laptops

• Video cameras

• Projectors

• Projector screens

• Microphones / headsets

• Contact Academic Technology Services –439-8611

Classroom support

Classroom Technology

• Technology Access Fee (TAF)

• Classroom Technology Support• 198 multimedia classrooms

• Standard equipment

• WebEx ready rooms

• Computer Lab Support• 55 computer labs

• 1200 computers

Tegrity

• Available through D2L

• Open workshops or one-on-one training

Michaele Laws, (Nicks 431)

439-8245, lawsm@etsu.edu

Web Technology Services• Web

• Content Management

• Mobile Friendly

• Accessibility

• Helpful Links• Campus map http://www.etsu.edu/ehome/maps/

• Academic Calendar http://www.etsu.edu/etsu/academicdates.aspx

• Employee Links http://www.etsu.edu/ehome/employees/

• Advisories http://www.etsu.edu/

Web Technology Services

• ETSU App http://www.etsu.edu/app/

Web Technology Services

• Event Calendar http://calendar.etsu.edu/

Web Technology Services• Faculty Web Pages http://faculty.etsu.edu/

• Content Management System or FTP

• Training• http://faculty.etsu.edu/bennetbt/

Teresa Lawson, (Nicks 413)

439-6605; Lawson@etsu.edu

Information Systems

Banner ERP System

• GoldLink Portal

• Student Information Systems

• Finance

• Human Resources

• Advancement

• Financial Aid

• INB

Information Systems

GoldLink – Gateway to ERP (http://www.etsu.edu/)

• Class rosters

• Enter Attendance

• Enter Grades

• Advising

• Benefits

Information SystemsGoldLink 2.0

• Responsive

• Accessible

• Streamlined

Account Activation & Password Reset

• Quickly and securely update your domain, D2L, and email passwords.

• Requires two factor authentication – Use GoldLinkto keep your personal phone number or email address up to date in Banner.

• Students used to have a different domain

student@goldmail.etsu.edu

• Even though it is still available to the students it is not the official ETSU email address anymore.

GoldMail

Steve Webb, (Nicks Hall 406)

steve@etsu.edu; 439-3606

System Support

• New primary data center on campus

• Anti-virus/Anti-spam for Email

• Over 240 million messages processed last year

• Email Faculty, Staff and Student• Microsoft Office 365

• 50 GB email storage

• 1 TB One Drive Space

• Microsoft Office for home and mobile use with your ETSU account.

System Support

• Your @etsu username gives unified username and password for most services• D2L

• Email

• GoldLink Portal

• Weekly full backups for data protection on managed server systems.

• Virtual Applications for remote use.

System Support

• Utilizing Cloud Computing resources.

• Remotely wipe your connected lost devices.

• Do not give out your password to anyone!

Network & Telecommunications

Beth Rutherford, (Nicks Hall 448)

rutherfb@etsu.edu; 439-4103

Networking and Telecommunications• Redundant Internet Connectivity 3.5 Gbps – 75% increase over 2016

▫ New Initiative: Improve to 5.0 Gbps

• Enterprise Firewall Protection

• VPN and Remote Desktop Access – Request via Forms on ITS website

• 26,000+ network drops▫ Every classroom, office and residence hall room▫ Over 800 miles of cabling

• Wireless▫ 1,900+ Access points▫ Peak concurrent client count daily average: 8500 ▫ Two SSID’s on Main Campus – ETSU in Admin Buildings / ETSURESNET in Residence

Halls▫ Outdoor Coverage: Carillon, Borchuck Plaza, Amphitheater, Quad, Challenge Course &

Soccer Stadium▫ Indoor Coverage: All buildings▫ New Initiative: Improve outdoor coverage

• 12 Remote Locations – Each has site specific Wireless SSID• Example: ETSU@Valleybrook• Active Directory Credentials to access all ETSU SSIDs

Wireless Coverage – Main Campus

Networking and Telecommunications

• Telephones – Request via ITS Help Desk

▫ Average calls handled per day: 13,000+

▫ Office Phones – 3000+

▫ Voicemail – 1500+

▫ Local Lines – on campus 439-XXXX and 433-XXXX

▫ Dial 8-###-#### to call off campus

▫ Long Distance – Dial 8-1-###-#### + PIN

▫ PIN’s – request via ITS Help Desk

• Cable TV▫ 114 Channels – 76 HD / 38 SD / 4 local campus

▫ Residence Halls

▫ Classrooms

Networking and Telecommunications• Emergency Communications

• GoldAlert• Text, email and desktop notifications

• http://www.etsu.edu/goldalert

• Alertus• On all university computers

• Emergency messages immediately displayed

• Emergency Phones• Over 200 emergency phones

• http://www.etsu.edu/maps (accessibility)

Emergency Phone Map

Information security

Information Security

Information SecurityAcceptable Use Policy

• ETSU Policy http://www.etsu.edu/its/policies/acceptable-use.php• Please be aware of the reference to the State policy, which states

• Be aware of the:• Freedom of Information Act (FOIA)• Open Government Act of 2007

Information SecurityPhishing

• The main successful attack vector on campus.• Phishing uses social engineering together with scare tactics, the principles of

urgency, or authority.

UPCOMING• Internal phishing campaigns • Email disclaimer

*** EXTERNAL EMAIL *** This email does NOT originate from an ETSU person or service. Please exercise caution when handling e-mails from external sources. If this e-mail is unsolicited and requires you to take immediate action, appears to be forged or is PHISHING for information, forward it to itshelp@etsu.edu. ETSU internal and official messages never include a disclaimer.

Mission:

To provide an unprecedented level of support and follow-up for research faculty

• in the basic and clinical sciences and humanities,

• as you promote student research opportunities and advance knowledge in benefit of humankind.

Research Computing Services

Consultation• project planning• technical specifications• software/hardware and warranty evaluation• bid preparation• grant applications, compliance reports, publications

• blurbs (inclusions)

• purchases, installs, and maintenance• Linux friendly• advocate• data management

Research Computing Services

Data Management• SAS, SPSS, Minitab via keyserver

• Local installation available

• REDCap survey server• HIPAA

• Non-HIPAA

• Research data storage and backup plan• Network storage for most

• Meet data sharing requirements of federal grants

• Advanced Computing

Research Computing Services

Advanced Computing 1

Advanced Computing 2

Advanced Computing• Berkeley Open Infrastructure for Network Computing

• “Cycle stealing”

• Amazon Web Services• Architect and bid

• Faculty and student computing time

• Advanced Computing Foundation• In association with JICS/ORNL

• Now how do I pay for that project?

Research Computing Services

Crowdfunding of Scholarly Projects• A process reviewed by:

• Information Technology Services• Office of Research and Sponsored Programs• Research Advisory Council• Foundation Advancement• Legal Affairs• University Relations

• Scholarly projects generally lead to a publication, exhibition, presentation, performance, creative work, or invention and are typically subject to external peer review, evaluation, or adjudication.

Research Computing Services

• Find us in the Campus Center Building on the Mall

• Or at www.etsu.edu/its/rcs

• Or just Search for Research Computing

Research Computing Services