Post on 18-Dec-2015
ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL)
Performance Management SystemMadhav Pai
Prajna Rao
Srinivasan Vasudevan
AICTSL - BRIEF HISTORY
A company “Indore City Transport Services Ltd” was incorporated to operate and manage the public transport system on 1 December 2005.
Company formed with paid up capital of 2.5 million INR (55,555 USD).
Six members from various government agencies become Board of Directors.
A first on Public Private Partnership Model in India.
Bus Operations
Some of the key statistics and system features are 24 routes (22 intra city & 2 suburban)
110 buses (96 on intra city & 14 on suburban routes)
277 km in length
90,000-110,000 passengers per day
Change in public transport mode share from 16% to 21%
Bus operations, fare collection, GPS based vehicle tracking delivered by vendors contracted through competitive tendering
GPS based vehicle tracking and monitoring Electronic devices for fare collection
Why Performance Monitoring System?
Integral component of a good bus service
Co-ordination and management of a large bus fleet
Daily measure of operations for planning and
improvement
Patronage : Passengers per Month since Inception
20,000
40,000
60,000
80,000
100,000
Jan
ua
ry
Fe
bru
ary
Ma
rch
Ap
ril
Ma
y
Jun
e
July
Au
gu
st
Se
pte
mb
er
Octo
be
r
No
vem
be
r
De
cem
be
r
20062007
20082009
Curfew monthNo Service for 7 Days
Officer transfers, warranty on buses expire.
Ridership dipped below 80,000 tickets sold per day.
Back to being over 80,000 tickets sold per day
Patronage : Fleet Size since Inception
0
20
40
60
80
100
120
Jan
ua
ry
Fe
bru
ary
Ma
rch
Ap
ril
Ma
y
Jun
e
July
Au
gu
st
Se
pte
mb
er
Octo
be
r
No
vem
be
r
De
cem
be
r
20062007
20082009
6 Buses on routes 14 & 15 out of commission
on April 09
Bus-Days Missed
0%
10%
20%
30%
40%
50%
60%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 22 23 24
Routes
February
March
April
May
Bus Breakdowns – By Route
Routes 14,15 – 1 Operator – Biggest Culprit
Bus Arrivals – Route 2 – Palasia Chauraha
Arrivals - Route 2 - Palasia Chauraha
7:00
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:01
19:01
20:01
21:01
22:01
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Mar ch 23r d
Mar ch 24th
Mar ch 25th
Average Trip Length by Route
Average Trip Length by Route
Variation By Time of Day on Route 2
Up
0
50
100
150
200
7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Dow n
0
50
100
150
200
250
7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
AM Peak Hour Boarding’s & Alighting’s – Route 2
UP
0
50
100
150
200
250
300
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42
DOWN
0
50
100
150
200
250
300
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42
Performance Monitoring System
Bus Operations
Bus Maintenanc
e
Bus Staff
% kms operated
speed violations
% stops covered
% trips operated
% stops on time
Presentation
Safety
Passenger facilities
Cleanliness
Mechanical condition
Competence
Conduct
Monitoring Methods – Agency
Database Data Generating Component
Database Administrator
Daily GPS Summary GPS Unit On-Board Bus Arya Omnitalk
Daily Bus Inspection ICTSL Monitors AICTSL
User Satisfaction Survey On-board Feedback Box AICTSL
User Feedback Telephone, Internet AICTSL
Daily Bus Inspection Chart
Broken Glass
Front Back Sides LightsBody
Damage GrillsHandle
Bars Seats Outside Inside Uniform ID Card
29/6/2009 587 11 DNL 1 1 129/6/2009 575 18 DNL 1 1 129/6/2009 530 13 DNL 1 1 129/6/2009 565 6 DNL 1 1 129/6/2009 597 2 DNL 1 1 1 129/6/2009 539 12 DNL 1 129/6/2009 534 18 DNL 1 129/6/2009 541 2 DNL 1 1 129/6/2009 570 7 DNL 1 129/6/2009 559 23 KT 1 1 1 1 129/6/2009 569 24 KT 1 1 1 1 129/6/2009 552 19 KT 1 1 1 129/6/2009 551 19 KT 1 1 1 129/6/2009 531 16 PTS 1 1 1 129/6/2009 562 5 RJT 1 1 129/6/2009 515 4 RJT 1 1 129/6/2009 549 5 RJT 1 1 1 1 129/6/2009 522 5 RJT 1 1 1 129/6/2009 1903 1 RJT 1 129/6/2009 557 22 RJT 1 1 1 1
External Damage Internal Damage Not Clean Staff
Date Bus No. Route Operator
Route Operator
MM/YY
% Trips Operated
% Stops Covered
% Km Operated
Speed Violations per 100 km
% Stops on time RATING
Monthly Operations Performance Data Report
Performance Rating Classes
Performance Class Class I Class II Class III Class IV
Score for each Parameter Over 95 75 to 95 50 to 75
Under 50
Penalty Amount Rs. 0/-Rs. 100/- Rs. 200/-
Rs. 300/-
ICTSL
Better Performers
Performers to improve
Class Dues
Rewards
• Best Performing Route
• Best Performing Bus
• Most Reliable Route
• Best Consistent Bus
• Most Improved Bus
Dues and Rewards
% Km. Actually Operated
0%
20%
40%
60%
80%
100%
120%
Apr-09 May-09 Jun-09
Anam Travels 62% 44% 39%
Dayajeet Nimay Logistics 82% 88% 95%
Kaya Transit 90% 94% 99%
Priyadarshani Travels 83% 88% 81%
Rama Jyoti Travels 87% 90% 94%
Apr-09 May-09 Jun-09
% KM actually operated
% Trips Actually Operated
0%
10%
20%
30%
40%
50%
60%
70%
80%
Apr-09 May-09 Jun-09
Anam Travels 39% 25% 4%
Dayajeet Nimay Logistics 59% 55% 72%
Kaya Transit 53% 47% 71%
Priyadarshani Travels 68% 75% 74%
Rama Jyoti Travels 61% 68% 70%
Apr-09 May-09 Jun-09
% Trips actually operated
Route No. Operator RatingClass
23 Kaya Transit 84 II
10 Rama Jyoti Travels 81 II
19 Kaya Transit 79 II
13Dayajeet Nimay Logistics 79 II
6Dayajeet Nimay Logistics 79 II
Best Performing Routes for June
Thank You