Post on 09-Dec-2014
description
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Staffing Challenges for the Hourly Employment Industry
Increased demand for workers
Most employers must compete in their local market for candidates
Turnover is high, with little employee “loyalty”
Business are all vying for the same candidates
With little skill set differences, applicants can apply to many differing companies
Yet, everyone is not right for every job
How do you distinguish yourself from “employee” competitors?
How do attract, select and retain the right person?
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Our Approach- An Integrated Selection Process
On-boarding
Hiring Decision
Behavioral Interview
Assessment
Realistic Job Preview
Recruitment Message Harvard Business Review study concluded that job match is the single, most important component of job success.
Each voice in the selection process should evaluate the candidate’s “fit” with the job.
Content of each component varies by job position.
Assessment integrated into a multi-step selection process
Application & Pre-Screen
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Entry-Level Selection Solutions
Capabilities that organizations seek:
Efficiency
The process must be efficient and engaging enough to keep the applicant interested
The process must be seamlessly integrated. Each piece must add value in selecting the right person
Effectiveness
The solution should convey the company’s employment brand
The selection process should measure the appropriate personal characteristics, motivations and skills which predict job success and retention
Acceptance/Ownership
The system must be simple and intuitive to use
In a distributed organization, support for training and implementation is critical. This includes providing facilitator led and web-based training for the new process
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SELECT
Web-based surveys that can be embedded in an applicant tracking process
Short, targeted assessments validated for specific entry-level roles
Retail Family (clerk/cashier, sales associate, entry-level manager)
Call Center Family (inbound service, inbound sales, outbound sales, help desk
Manufacturing/Production
Hospitality
Healthcare
Assessment of personality, work ethic, willingness to do unpleasant or undesirable tasks
Approximately 15-20 minutes to complete with immediate processing of results
Management guidance for interviews and selection decisions
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SELECT Reports
Detailed results with advice ranges and interview guidance
Evaluation of Person-Job Fit
Counter-Productive Behaviors
Interview Guides
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Additional ROI (various SELECT Surveys)
Distribution Center - Warehousers
Turnover reduction of 13%; client estimated $500,000 cost reduction across sites
Convenience Store Sales Associates
Turnover reduced by 6% saving $1.5 million per year
Retail Store Manager (apparel)
5% increase in system-wide store sales performance resulting in $25 million per year
Retail Sales Associate (apparel)
Using an “Avoid the Avoids” strategy, the gain in dollar sales per year per associate is $10,000 (or a 7% improvement in dollar sales)
Distribution Center - Warehousers
15% higher pick rate
Lower absenteeism
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User Acceptance/Ownership
Select includes a simple, easy to use interface that can be “branded” or we can integrate into an ATS
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Additional Resources and Support for the Selection Process
Selection Process Components – content and design
E.g. Realistic job preview, pre-screen, team interviews, etc.
Selection Process Training
Workshops/webinars for hiring managers to ensure high quality decisions and process compliance
Test Validation
Company-specific validation of standard Select surveys or custom test development
Competitive Difference
Validated pre-employment surveys for specific roles:
Personality
Abilities
Detailed candidate reports to support the selection process
Indices & advice
Willingness to do job tasks
Interviews probes & guides
Customization and validation for clients
Subscribe to APA and EEO guidelines
Continued development and refinement of product by licensed psychologists
2000 web launch; 1500+ client companies; available in 7 languages