Week 6 Research PaperHome Ventilator Transitions

Chenita RobinsonMHA690: Health Care Capstone

Dr. Sherri Lu June 24, 2013

STAKEHOLDER COMMUNICATIONHOME VENTILATOR TRANSITIONSJune 24, 2013Effective July 1, 2013

3 June 20, 2013

Effective July 1, 2013

Home Ventilator Transitions Overview

This training deck will assist you with identifying key changes in the Kaiser/Apria home ventilator transition process.

All ventilator transitions into the home will be over sighted by the Kaiser SCAL Regional Clinical Manager

All ventilator orders will be processed as a home assessment

4 June 20, 2013

Ventilator Discharge Process

Appointment made to assess home environment Teleconference scheduled with key stakeholders Identified topics discussed regarding patient’s care Ventilator delivered to hospital to initiate caregiver and

clinical training Equipment and supplies delivered to patient’s house Closing conference to discuss planned discharge Apria RT to meet patient at home upon hospital

discharge Follow up email on discharge status sent to key

stakeholders

5 June 20, 2013

Quality and Vendor Oversight

Improving vendor oversight and performance

Tracking timely ordering and delivery of high acuity items

Meeting regulatory and compliance requirements

6 June 20, 2013

Service Excellence

Instituting a Service Culture to internal/external customersProviders receive timely order support

Members receive correct DME equipment on time with uniform service and support

7 June 20, 2013

Realign Staffing Resources

Re-align staff to improve member and physician order support using clinical specialists (RN, RT, etc.) across SCAL

Eliminates capital expenditures and staff relocations

Lower cost per transaction over time

Chay Robinson, MBA, RRT, RCPKaiser SCAL Regional Clinical Manager(562) 622-XXXX

QUESTIONS