Applying Human Centered Design Principles to the Development of a Co-Curricular Record

Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Alex MarxJunior at Michigan State University

Major in Environmental & Sustainability Studies

Minor in Entrepreneurship & Innovation

Co-CEO & Founder, Land Grant GoodsResident Assistant, Bailey Hall

Living-Learning Community MentorRooftop Bee-keeper

Bailey Compost Initiative LeaderUndergraduate ResearcherSummer Internship in Japan

Food Activist & Educator

Applying Human Centered Design Principles to the Development of a Co-Curricular Record

Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Welcome & Introductions

Heather Shea & Korine Steinke Wawrzynski (with Bill Heinrich) Michigan State University

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

PART I –– Why a CCR and ContextualChallenges at MSU

INTERLUDE -- Human Centered Design Principles

PART II -– Key Milestones in our Process

PART III –- What’s Next? Implementation andOther Hurdles

Presentation Road Map

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

At MSU, co-curricular activity requires student participation outside the scope of an academic course of study in an MSU sponsored activity that contributes to a student’s achievement of undergraduate learning goals and competencies and/or academic learning outcomes.

DEFINE

How we define “Co-Curricular”

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Why track co-curricular student engagement?• National imperative to assess student learning in all

contexts

• Accreditation increasingly emphasizing out-of-class learning

• Institutional tracking and data collection

PART I – Why a CCR?

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Institutional Challenges

• Large, de-centralized campus with 17 colleges

• Series of unsuccessful attempts at building a CCR in the past

• Battle of similar and divergent interests…and competing efforts

Needed a high level champion….the Provost

PART I –Contextual Challenges

Work processes in the Hub are based on process and culture instead of position and technology = Human Centered Design

PART I – The Hub

Eleanor Horowitz@eleanorhorowitz

INTERLUDE -- Principles of Human Centered Design

“Design Thinking is a mindset. Design Thinking is about having an intentional process in order to get new, relevant solutions that create positive impact. It’s human-centered. It’s collaborative. It’s optimistic. It’s experimental.”

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE PROTOTYPE TEST IMPLEMENT

INTERLUDE -- Principles of Human Centered Design

UNDERSTAND

EMPATHIZE

PRINCIPLES OF HUMAN CENTERED DESIGN -- Empathize

Attempt to answer the question: “What do we need and who benefits?”

EMPATHIZE

PART II -- Where we began… EMPATHY

Build relationshipsAsk questions to understand• What are we aiming for?• Why did past records fail?• Who should be involved in this initiative?

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

UNDERSTAND

EMPATHIZE DEFINE

PRINCIPLES OF HUMAN CENTERED DESIGN -- Define

Use information from the empathy building phase to inform a redefined project scope

At MSU, co-curricular activity requires student participation outside the scope of an academic course of study in an MSU sponsored activity that contributes to a student’s achievement of undergraduate learning goals and competencies and/or academic learning outcomes.

DEFINE

PART II – THEN… Definitions

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

MSU Curricular/Co-Curricular/Extra Curricular

CurricularDefined as credit-bearing activities and/or requirements for an academic program or certificate. Listed on a transcript.

Co-CurricularAn intentional learning activity not bearing academic credit. Program has articulated links to learning goals and high-impact engagement indicators.

Extra-CurricularActivities outside of normal classroom time not explicitly tied to learning goals.

DEFINE

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

UNDERSTAND EXPLORE

EMPATHIZE DEFINE IDEATE

PRINCIPLES OF HUMAN CENTERED DESIGN -- Ideate

Use the redefined project to identify solutions-ideally solutions can/should come from stakeholders in the empathy phase

● Students’ integration of campus experiences and reflection on learning and development

● Students’ career development

STUDENT● Improved student

communication to employers and graduate schools

EXTERNAL● University assessment of

students’ participation in experiential learning venues

● Opportunities for institutional research

UNIVERSITY

Varying Ideas about Purpose

IDEATE

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Primary Purpose of Our Co-Curricular Record (CCR)The primary purpose of the MSU Co-Curricular Record is to provide comprehensive evidence of students’ learning and engagement outside of formal coursework and academic programs.

IDEATE

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

ExistingTranscript

Student Learning & Engagement

ProposedCo-Curricular Record

Program requirementsClasses for credit

Certificates[Enhanced Transcript]

Not-for-credit involvementLeadership experiences Undergraduate researchStudent employmentCommunity engaged learning

(non-credit)...

Pedagogical Connections

[Comprehensive Learning Record]

UNDERSTAND EXPLORE

EMPATHIZE DEFINE IDEATE PROTOTYPE

PRINCIPLES OF HUMAN CENTERED DESIGN -- Prototype

Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisions

Our Prototype had to be…

SIMPLE

EFFICIENT

GOOD

for student use

for program managers and faculty

for students, faculty, staff, the institution, and employers

PROTOTYPE

UNDERSTAND EXPLORE

EMPATHIZE DEFINE IDEATE PROTOTYPE

PRINCIPLES OF HUMAN CENTERED DESIGN -– Two Steps Back…

Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisions

DEFINE Validation

With Empathy… we asked…• What should count?

• How do we evaluate if a student achieved/learned?

• What should departments submit to us if they want their program/activity to be listed on the CCR?

• What is simple, efficient and good for all involved?

• How much information is sufficient?

• What should we ask students to provide as evidence and who should be the arbiter of that?

IDEATEDEFINE

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

DEFINE Validation

Validation is a process by which existing programs and learning activities apply and are vetted for inclusion in the Co-Curricular Record.

Validation is not…

IDEATEDEFINE

#HCDinCCR #indyai17@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Activity owner enters information for validation

Validation process commences

Student participates in validated learning activity

Validated activity information listed within database

Activity owner confirms student participation

Activity appears on student MSU Co-Curricular Record

Student accesses record for various uses

A Possible Work and Technology Flow

PROTOTYPE

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE PROTOTYPE TEST

PRINCIPLES OF HUMAN CENTERED DESIGN -- Test

Build a pilot/system with the expectation we will learn from mistakes

RFP for Technology Solution and secure institutional $

commitment

Phase 1. Phase 2.

Pilot with 12 learning activities across a range of student experiences

PART III – What’s Next…? RFP & PILOT TEST

TEST

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE PROTOTYPE TEST IMPLEMENT

PRINCIPLES OF HUMAN CENTERED DESIGN -– Implement

This is where many projects attempt to begin

Broad implementation with campus wide marketing,

outreach & promotion

Phase 3. Phase 4. Assess. Iterate.

PART III – Then… IMPLEMENTATION

IMPLEMENT

Co-Curricular records are cultural artifacts of institutional values

culture change vs. tech solution

Takeaways and Values of HCD in CCR

1

2

3

If we’re responsive to existing culture we can shape future culture

Mapping pathways for students and validating learning where ver it occurs

HCD gave voice to different constituents in a decentralized environment#HCDinCCR #indyai17

@msuHUB@heather_shea_@UR_at_MSU@billhridesbikes

Remember Alex…

Heather SheaAssistant Director,

Residential Initiative on the Study of the

Environment (RISE)gasserhe@msu.edu

@heather_shea_ 517-432-6153

More Information – Contact Us!

Korine Steinke WawrzynskiAssistant Dean, Academic

Initiatives and Director, Undergraduate Research

steinke7@msu.edu@UR_at_MSU 517-355-7634

Bill HeinrichDirector of Assessment, Hub

heinri19@msu.edu @billhridesbikes517-355-5HUB

Other Institutions’ Platforms/Models

UC San Diegohttps://ucsd.edu/engagedlearning

https://ccr.utoronto.ca

http://www.elon.edu/e-web/students/elon_experiences/transcript.xhtml

Test Validation Application: https://msu.co1.qualtrics.com/SE/?SID=SV_3xwbHQWgtPzyuRT

• Backstory at MSU

• Large, decentralized campus

• Series of unsuccessful attempts at building a CCR in the past

• Provost championed this project and assigned it to her new unit (The Hub)

PART I – Why a CCR & Contextual Challenges

EMPATHIZE

DEFINE

INTERLUDE -- Principles of Human Design

Empathize: Attempt to answer the question: What do we need and who benefits? Informational interviewsJob ShadowingSeeking UnderstandingFinding shared values

Define: Use information from the empathy building phase to inform a redefined project scopeInclude ScopeStudent Pathways (large data sets)Roles and ResponsibilitiesDecision ResponsibilityChallenges/Pinch Points

IDEATE

PROTOTYPE

INTERLUDE -- Principles of Human Design

Ideate: Use the redefined project to identify solutions-ideally solutions can/should come from stakeholders in the empathy phaseShare ideasBrainstormDiverge/ConvergePrioritize

Prototype: Fail fast, learn, reflect with stakeholders, try again, use the information to drive decisionsMockupsStoryboardsSimple tests with physical engagement if possibleIterate quickly

TEST

IMPLEMENT

INTERLUDE -- Principles of Human Design

Test: Build a pilot/system with the expectation to learn from mistakesUnderstand impedimentsWhat works?Role clarificationIterate quickly

Implement: This is where many projects attempt to beginApply the design features to a solutionCheck in with stakeholdersListen for opportunities to improveAssess, Iterate

UNDERSTAND

EMPATHIZE DEFINE

Steps in the Process

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE

Steps in the Process

UNDERSTAND EXPLORE

EMPATHIZE DEFINE IDEATE PROTOTYPE

Steps in the Process

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE PROTOTYPE TEST

Steps in the Process

UNDERSTAND EXPLORE

EMPATHIZE

MATERIALIZE

DEFINE IDEATE PROTOTYPE TEST IMPLEMENT

Steps in the Process

• The Hub for Innovation in Learning and Technology ended up serving as an incubator for the CCR.

• What is the Hub and how does it work?

PART I – Why a CCR & Contextual Challenges