Post on 15-May-2015
Engaging CitizensInformation technology and new media
Martin Stewart-Weeks
Internet Business Solutions Group, Sydney, July 2011
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Internet Business Solutions Group, Sydney, July 2011
“Our processes should allow the community to provide input throughout the policy and service delivery process. Information technology can play a crucial role facilitating communication between citizens and governments.”
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citizens and governments.”
Mr Terry Moran AOSecretary, Department of the Prime Minister and CabinetAddress to the Graduate School of Government, University of Sydney, May 2011Surfing the next wave of reform
Propositions
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Propositions
Control? Resilience?
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Control? Resilience?
l
ResilienceGrowth, inclusion, sustainability…
Innovation Productivity
Rapid, unpredictable change…risks and opportunities…transitions
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Innovation Productivity
The art and practice of connectedness…assets, culture, capabilities
“Embracing the new instincts, cultures and capabilities of ‘connectedness’ is central to the ability of governments and the public sector to meet the new demands they confront. It is increasingly the human networks of knowledge, people and communities that will drive innovation for economic resilience, social inclusion and environmental sustainability.” The Future Course of Modern Government, IPAA, April 2011
The Big Shift in Three Waves
Infrastructure
From PUSH to PULL…
1
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Infrastructure
Knowledge flows
Institutions
1
2
3
A new theory of the business
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“Edge organizations are characterized
by the widespread sharing of
information and the predominance of
peer-to-peer relationships. Edge
organizations have a fundamentally
different power topology from
traditional organizations. ...
Edge organizations are, in fact,
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Edge organizations are, in fact,
collaborative organizations that are
inclusive, as opposed to hierarchies
that are authoritarian and
exclusive....Edge organizations are
organizations where everyone is
empowered by information and has
the freedom to do what makes sense.”
Examples
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Examples
ACT Chief Minister Katy Gallagher says she is a bit nervous, and is not sure how well it will work.
#actvcc was great! Please do so again. Appreciated some humour and there seemed to be less spin, more honesty.
#actvcc Interesting experiment - feed polluted with 2 many "is this a good idea" tweets, hiding real questions. Analysis can come afterwards! Disappointed to catch only the very end of the
#actvcc - I had lots of questions to ask. Looking forward to the next one :)
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not sure how well it will work.
"I don't know whether you can summarise answers to questions in 140 characters, in fact that will probably be hard for many politicians," she said. "But it's just another way of opening up government processes and the mystery of government processes to a larger group of people."
Ms Gallagher says they may do it again if is successful.
"I'm not sure what we're going to get out of it at the end of the day. We've never done this before. I've never participated in a group Tweet session before, so it is with some nervousness," she said. "But what I'm trying to do here is show that there are different ways that the community can engage with their elected representatives.“
http://www.abc.net.au/news/2011-07-26/act-twitter-community-cabinet/2810294/?site=canberra&source=rss
#actvcc 665 tweets generated 541,305 impressions, reaching an audience of 104,686 followers according to @hashtracking
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Education Virtual Event
Cure Violence takes a 21st-century approach to “meeting people where they’re at” and invites the messengers to ‘communicate with the tools they’re already using like social networking utilities and SMS technology to distribute firsthand text and multimedia responses to violence in their own cities. Users can comment and connect with one another and affect change through actionable content submitted by Cure Violence partners and local and national organizations who adopt it to organize and mobilize. Cure Violence content will be accessible via web, mobile device, broadcast, public projection and exhibitions.
.
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NATO’s Policy
Jam
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4,000 participants10,000 logins124 countries
5 days10 streams
26 online hosts75 facilitators
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Education Virtual Event
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Education Virtual Event
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Education Virtual Event
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βetaWorks is a website that gives ABS designers a place to showcase what they're working on, in order to gain feedback from the public and make sure what we're doing is what the public needs
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http://agimo.govspace.gov.au/page/gov2register/
https://spreadsheets.google.com/spreadsheet/ccc?key=0Ah41IAK0HzSTdGZ4dkFaQ0E3VHlNRDFZQzk0NzEyQkE&authkey=CMu-9f8E&hl=en_GB#gid=0
Possibilities
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Possibilities
The network knows more than we do...
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more than we do...
Invitation to engage...
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Dispersing power, authority and control
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authority and control
Communities and networks, as well as
organisations and
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organisations and institutions
Coherence, Scale, Accountability
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Accountability
Ten W
ays E-governm
ent can Strengthen Dem
ocracy(Peter Shergold, A
MPlify
2011 Can eG
overnment Save D
emocracy)
1. Make government more accessible
2. Enable the public to become more participatory
3. Take wider soundings of public opinion
4. Strengthen political advocacy
5. Improve public amenity
6. Influence socially-responsible behaviour
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government can Strengthen D
emocracy
2011 Can eG
overnment Save D
emocracy)
6. Influence socially-responsible behaviour
7. Empower the coproduction of service delivery
8. Hold governments to account
9. Create democratic dialogue
10. Engage the public directly in policy development
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Convivial technologyCo-operation
Promotes collaboration between people and institutions
Transparency
Its origins and ownership are clear. Its workings are intelligible to nonexperts. There is no asymmetrical advantage of knowledge to some of its users
Decentralisation
Its ownership, production and control are distributed. It is not monopolised by a professional elite
Flexibility
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Flexibility
It is easy for users to modify, adapt, improve or inspect its core. Individuals may freely choose to use it or give it up
Redundancy
It is not the only solution, not a monopoly, but one of several options
Efficiency
It mininises impact on ecosystems. It has a high efficiency for energy and material and is easy to reuse
Kevin Kelly, What Technology Wants, Viking, 2010 p264
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Mypolice does direct, open conversations between YOU and the police. MyPolice is a neutral space where you can tell your story knowing the people who count will read it and it will make a difference
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http://www.mypolice.org/
Dialogue Cafe
Lisbon Rio de Janeiro Tel AvivRamallah
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Toronto Amsterdam London Berlin