“Anger Just Doesn’t Work”

When negative attitudes are a barrier to securing and maintaining employment

Julie Christiansen, President, Leverage U

Author, Anger Solutions

When Workplace Anger Goes Horribly Wrong…

Have you ever wondered …

How your client could not see that his/her anger or attitude is a barrier to securing and maintaining employment?

What you can do to help your clients realize that anger just doesn’t work?

Today’s Objectives

Empower career development practitioners with tools to deal with negative attitude and anger

Counselling strategies for angry clients who “blame, shame, and complain”

Practical, proven methods to help “angry” or reluctant clients take responsibility and become more self-directed

Simple coaching skills to move clients towards being employment ready

What is anger?

Test Your Anger IQ: True or False?

Anger is a behavior (e.g. things people do) Anger is dangerous It is easy to spot an angry person Angry people are always violent Being aggressive is the only way to deal with anger People who are passive are never angry Anger is something that can and should be controlled Going through anger management is the best way to

get rid of anger Assertive people are just afraid to show they are angry Anger, fear, and stress all show up in the body the

same way

Who owns my anger?

Should my anger be controlled or resolved?

Should anger be MANAGED, EXPRESSED, or RESOLVED?

How might anger affect my employability?

Attitude

Opinions

ChoicesResponses

Outcomes

SHIFT: Attitude and Perspective

E+R=OEvent + Response = Outcome

“It is not your conditions but your decisions that determine your outcomes.”

~ Tony Robbins

Shift: Negativity to Positivity

Power Questions Pre-suppose a positive

outcome

E.g. “How can you make dealing with difficult customers a rewarding experience for both you AND the customer?”

Changing Perspectives

What can I do to become more attractive to employers?

T.S.A. @ Work

THINK What is

happening? What does it

mean?

SAY I feel… because… I want – need –

think

How do I feel about it?

What outcome do I want?

ASK Can you

understand where I’m coming from?

How can we work this out together?

How do I maintain my new skills AND my new job?

Remember E+R=O

After Today…

www.angersolution.com

julie@angersolution.com