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© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Amadeus HotelsProduct Tour
2002
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Amadeus Hotels Product Tour
Understanding how your hotel is displayed to end users Depending on your level of access (Complete Access, Complete
Access Plus, Dynamic Access)
Step-by-step guide to making a hotel reservation
What the reservation looks like to an end user
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Making a hotel reservation
Step 1: Availability Displays Making an Availability request
Multi-property display – availability display for properties in a certain
city Shopping for a Special Rate Looking at specific Property Availability
Single-property display – availability display for available rates in a certain hotel
Explanation of the screens
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lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Availability request for Frankfurt
ENTRY:
>HAFRA4JUL-1
Frankfurt 3 letter code
For 4th of July for1 night
Hotel Availability
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Multi-property display for Frankfurt
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR
85.00-105.00 2 NR+COSMOS HOTEL D F EUR
159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00
END OF DISPLAY
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
What does the Multi-property display mean ?
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+ HOTEL MIRAMAR D T EUR 150.00-175.00
Marketing message
CurrencyCode
Transport code
Rate range
Name of property
Area code
Level ofAccess
Chain code
Line number
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lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Availability request for Frankfurt with Special rate request
Entry:
> HAFRA4JUL-1/SR-AMX
Special rateFor American Express3-letter code
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Multi-property display for Frankfurt with Special rate AMX
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR AMX 80.00-80.00 2 NR+COSMOS HOTEL D F EUR AMX 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR AMX ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR AMX ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D T EUR AMX 75.00-75.00 6 CH+HOTEL KAISERHOF D T DEM AMX 110.00-110.00> END OF DISPLAY
Rate code requested
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lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Access Levels
Complete Access Indicated by “/” after the hotel chain code Rate range shown on multi-property display taken from
Amadeus database Rates and availability on single-property display taken
from Amadeus database and shown in cryptic mode
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR
85.00-105.00 2 NR+COSMOS HOTEL D F EUR
159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00END OF DISPLAY
> HA5Complete Access indicator /
Line number 5
Hotel Availability for full available rate information
Single-property display request for line 5 (Complete Access (/) property)
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Complete Access (/) single-property display
DE FRA DOWNTOWN TH 04JUL02-05JUL02
** SINGLE OCCUPANCY RATES ** ON/MEIROTELS FRANKFURT - FRAMER D TAXI EUR -A- -B- CAT TYPE INFO RATE TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 / B2TRAC A G S 95.00 COR 2) B1SCOR A G S 80.10 / B2TCOR A G S 88.00PRO 3) B1SPRO A G S 75.00 / B2TPRO A G S 75.00G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE END OF DISPLAY >
Rate columns A and B
Rate line 2
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Access Levels
Complete Access Plus Indicated by “+” after the hotel chain code Rate range shown on multi-property display taken from
Amadeus database Rates and availability on single-property display taken
from hotel chain or representation company’s CRS. Full description of hotel room.
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
> HA1
Single-property display request from line 1 (Complete Access Plus (+) property)
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR
85.00-105.00 2 NR+COSMOS HOTEL D F EUR
159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00END OF DISPLAY
Complete Access Plus indicator
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Complete Access Plus single-property display (seamless information from Hotel Provider’s CRS)
**** CLASSIC INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* CH+HOTEL MIRAMAR FRAH20 D TAXI EUR A MEMBER OF CIH-HOTELS 1)85.00 SUPERIOR ROOM WITH TWIN BED B2TRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 2)105.00 DELUXE ROOM WITH DOUBLE BED A1DRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 3)85.00 DELUXE ROOM WITH DOUBLE BED A1DCOR G CORPORATE RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST END OF DISPLAY >
Rate line 1
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Access Levels
Dynamic Access Indicated by “!” after the hotel chain code Rate range shown on multi-property display taken from
hotel chain or representation company’s CRS Rates and availability on single-property display taken
from Hotel chain or representation company’s CRS. Full description of hotel room.
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Single-property display request for line 3 (Dynamic Access (!) property)
> HA3
DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO
AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR
85.00-105.00 2 NR+COSMOS HOTEL D F EUR
159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00END OF DISPLAY
Dynamic Access indicator
Indicates that the rate range comes from theHotel providers CRS
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Dynamic Access single-property display (seamless information from Hotel Provider’s CRS)
**** TOP INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* TP!TOP HOTEL FRANKFURT FRATOP D TAXI EUR 1)59.00 PROMOTIONAL RATE B2TPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS 2)72.00 PROMOTIONAL RATE B1QPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH QUEEN BED 3)95.00 -COR- CORPORATE RATE A2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR TWIN BEDDED ROOM 4)80.00 -COR- CORPORATE RATE A1TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR FRENCH BEDDED ROOM 5)95.00 -COR- CORPORATE RATE A1KCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE KING BEDDED SUPERIOR ROOM 6)50.00 -COR- CORPORATE RATE B2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS
MORE >
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Making a hotel reservation
Step 2: Check for more information
General hotel information Rate information
in Hotel Terms from Complete Access single-property displays in Hotel Pricing from Complete Access Plus and Dynamic
Access single-property displays Chain information
General Hotel Information (Hotel Features)Entry: HF + line number (from multi-property display)
HF (from single-property display)
DE FRA CH+FRAH20 HOTEL MIRAMAR LOCATION ----------------------------------------------- L - LOC BERLINER STRASSE 31 FRANKFURT 60311 GERMANY -TEL: -49-69-920 39 70 -FAX: -49-69-920-39 769 -THE HOTEL IS SITUATED IN THE ABSOLUTELY CITY -CENTER OF FRANKFURT. THE MAIN RAILWAY STATION -CAN BE REACHED BY WALKING WITHIN 10 MINUTES. -MOST POINTS OF INTEREST ARE IN WALKING DISTANCE. EXTRA CHARGES ------------------------------------------ E - EXT -TAX: -TAX INCLUDED IN ALL RATES. -SVC: -SERVICE INCLUDED IN ALL RATES. -MEAL: -BREAKFAST INCLUDED IN ALL RATES. -ADDITIONAL OCCUPANTS: -ROLLAWAYS ARE AVAILABLE ON REQUEST. -CRIBS ARE NOT AVAILABLE. MORE >
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Rate information (Hotel Terms or Pricing)
DE FRA ON/FRAMER TH 04JUL02-05JUL02 *SGL* MEIROTELS FRANKFURT D TAXI EUR PRICING -------------------------------------------------------- CAT TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE RATE DESCRIPTION --------------------------------------- D - DES -RAC : RACK RATE EXCLUDED BREAKFAST. RATE INCLUSIONS/EXTRAS --------------------------------- I - INC -TAX : NOT INCLUDED -SVC : INCLUDED -COMMISSIONABLE RATE: YES-10 PERCENT SELL RULES --------------------------------------------- S - SEL -ADV : 2 DAY ADVANCE BOOKING REQUIRED CANCELLATION POLICY ------------------------------------ C - CXL -REFUND REQUIRES CANCEL BY 6 PM DAY OF ARRIVAL MORE >
Entry: HT + required rate line number and column (e.g. HT1A) For Complete Access Hotel
Entry: HP + required rate line number (e.g. HP1) for Complete Access Plus or Dynamic Access Hotel
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Hotel chain information (AIS pages)Entry:GGHTL + hotel chain code (e.g. GGHTLMC) INDEX EN 11OCT01 1532Z GHTL******************************************************* * * * MC * M A R R I O T T G E N E R A L I N D E X * MC * * * *********************************************************** ----------------------------------------------------------- KEYWORD TOPIC DESCRIPTION ENTRY ----------------------------------------------------------- MARRIOTT..........ALL ABOUT MARRIOTT HOTELS......GGHTLMCMAR NEWS..............ALL THE LATEST NEWS............GGHTLMCNEW POLICY............POLICY SUB INDEX...............GGHTLMCPOL HELP..............HELP CONTACTS..................GGHTLMCHEL ----------------------------------------------------------- ACCESS............COMPLETE ACCESS PLUS...........GGHTLMCCAP BROCHURES.........HOW TO OBTAIN BROCHURES........GGHTLMCBRO CANCELLATION......MARRIOTT CANCEL POLICY.........GGHTLMCCAN >
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Making a hotel reservation
Step 3: You have made your choice
Create a PNR (Passenger Name Record)
Sell a room at a hotel
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Create a Passenger Name Record(PNR)
Create PNR with name NM1Test/Traveller Mr Airline and/or car booking (if applicable) Hotel booking (see next slide) Contact number: APNCE12121212-B or -H Address: AM Amadeus Marketing Reference: RT Travel Agent End transaction: ET
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Hotel Sell (from single property display)
From Complete Access single-property displayEntry:
Explanation: Hotel Sell, rate line number and column, credit card guarantee
From Complete Access Plus or Dynamic Access single-property display Entry:
Explanation: Hotel Sell, rate line number, credit card guarantee
> HS1A/G-CCVI4974999906219057exp1202
> HS1/G-CCVI4974999906219057exp1202
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What the booking will look like to an end user?
RP/NCE1A0950/ RF TEST 1.TEST/TRAVELLERMR 2 HHL CH HK1 FRA IN04JUL OUT05JUL B2TRAC EUR85.00 DLY H20 HOTEL MIRAMAR/BC-B2TRAC/BS-12345675/CF-IH504926 /G-CCVI4974999906219057EXP1202 *CH+ SEE RTSVCH 3 AP NCE12121212-B 4 AM AMADEUS MARKETING >
Hotel segmentChain code City code
Arrival/departure
Room/Rate Code
Daily RateHotelname
Booking source (IATA Number)
Confirmation number
Status Code and number of rooms booked(HK = Confirmed)
Room type/rate code
© copyright 2002 AMADEUS G
lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden
Congratulations...you have made a reservation with Amadeus!