Post on 12-May-2019
Aloha Point of Sale (POS) System
Presented by:
K i h L h K l L h V PKeith Lathrop, Kyle Lathrop, Vanessa Perez, and Peter Wood
Outline
• Objective • Procedures
• Hardware/Software • Managing With Aloha
• Data • People
Objective
• What is at research?What is at research?
– Whether or not the implementation of an information system can enhance the productivity at a restaurant
• Look at the hardware, software, data, procedures, and people that make a certain information system operational in a restaurant environment.
• How is something like this beneficial in the restaurant industry?industry?
Hardware/Software/
Hardware/ Software
• Machines first introduced about 10 years ago– Solid‐state touch screen POS hardware terminals.– The terminals were introduced to the petroleum and pconvenience store industries.
• They continue to drive non‐stop sales reliability with key innovationsincluding:innovationsincluding:– Passive cooling in all of their systems – Cable locking system S lid t t l t i– Solid‐state electronics
– Embedded operating systemsin their machines.
Hardware/ Software• Three main types of hardware
Input hardware (Touch Screen)– Input hardware (Touch Screen) – Output hardware (Video Display)– Storage hardware (Storage System for restaurant info)
Hardware/ Software• Software
– Windows based operating system
– Whole system built on its intuitive software interface
• Features• Off‐the‐shelf, non‐
proprietary hardware
• Benefits• Unmatched performance
and functionalityp p y
• Enterprise capabilities
• Intuitive touch‐screen interfaces
y
• Easy ordering process
• Powerful management functionsinterfaces
• Built‐in redundancy
• Several graphical user interfaces
functions
• Unparalleled menu management capacity
• Built in security systeminterfaces
• Performance measurements for servers
• Built in security system
• Fast and easy employee training
Data
Data
What is Data?What is Data?
• Collection of facts or figures
• Bridge between hardware/software and people/proceduresg p p p
• Building block of valuable information
Information
• Knowledge derived from data
D d i i f l• Data presented in a meaningful context
• Processed data
Data In The Aloha System
Data Input:Data Input:
• Customer orders: beverages, appetizers, entrées, and desserts
• Accuracy is key
Data Output:
• The information obtained from data input
• Output tool: Printer• Output tool: Printer
• Receipts
• Sales SummariesSales Summaries
Procedures
Procedures
Instructions for humans
H l i t t ith Al hHow an employee interacts with Aloha
– Check‐in
– Input of Orders– Input of Orders
– Corrective Procedures & Comps
– Check‐out
Managing With Alohag g
Managing With Aloha
• Tedious re entries• Tedious re‐entries
• Human error
• Missing important stepsg p p
• Inefficient
• Time Consuming
Transmanager
• Creates “ To do lists” for ManagersCreates To do lists for Managers
• Entire system is integrated from front to back
– Eliminates re‐entries, human error, and saves time
– Puts data into correct accounting system destinations and formats
• Different levels of interactive accounting depending on level of accounting expertise of Managers
• Creates data files for every employeeCreates data files for every employee
Redundancy Feature
• All Point‐ of Sales (POS) workstations are in constantAll Point of Sales (POS) workstations are in constant communication with the file server and each other
• Stations work independently in network outages
• All is needed is a password to the Master POS workstation
– Master POS station becomes the file server
Complete operation is restored in just a few seconds– Complete operation is restored in just a few seconds
– When the interrupted communication is restored, all of the transaction data is updated and synchronized, resulting in seamless reporting
Redundancy System
Aloha Spy
• Complete control for cash intensive operations
• Surveillance cameras are integrated into Aloha POS System through a digital video recorder
Peoplep
Old System
Time ConsumingTime Consuming
• More time on Computers
• More time Running around the Restaurantg
• Less time spent on customer service
• Harder to keep track of tables
Theft
Gh i k• Ghost tickets
• Order call backs
• Easier to steal drinks• Easier to steal drinks
New System
Time Saving g
• Less time on Computers
• Less time Running around the Restaurant
• More time spent on customer service
• Easy to keep track of tables
Theft
• Eliminates ghost tickets• Eliminates ghost tickets
• Eliminates order call backs
• Almost impossible to steal anythingAlmost impossible to steal anything