Post on 21-Nov-2014
Organizational BehaviorOrganizational Behavior
Survey ReportSurvey Report
Organizational Culture & ClimateOrganizational Culture & Climate
Group Members: Group Members: Submitted to: Submitted to:
Muhammad Ovais NizamuddinMuhammad Ovais Nizamuddin 1320613206 Sir. Moti - Ur - RehmanSir. Moti - Ur - RehmanKhurshid AliKhurshid Ali 22992299Syed Wajahat AbdiSyed Wajahat Abdi 25042504Abdul MateenAbdul Mateen 27162716Sameer Khalid KhanSameer Khalid Khan 09600960
llied Bank Limited was the first bank to be established in Pakistan. It started out in Lahore by the name Australasia Bank before independence in 1942; was renamed Allied Bank of Pakistan Limited in 1974 and then Allied Bank Limited in 2005.
In August 2004, because of capital reconstruction, the Bank’s ownership was transferred to a consortium comprising Ibrahim Leasing Limited and Ibrahim Group.
AToday, with its existence of over 60 years, the Bank has built itself a foundation with a strong equity, assets and deposit base. It offers universal banking services, while placing major emphasis on retail banking. The Bank also has the largest network of over 700 online branches in Pakistan and offers various technology-based products and services to its diverse clientele.
Allied Bank Limited operates by the following Vision, Mission & Values:
VisionTo become a dynamic and efficient bank providing integrated solutions and the first choice of bank for all customers.
Mission To provide value-added services to our customers
To provide hi-tech innovative solutions to meet customer’s requirements
To create sustainable value through growth, efficiency and diversity for all stakeholders.
To provide a challenging work environment, and reward dedicated team members.
To play a proactive role in contributing towards the society.
Values Integrity.
Excellence in service.
High Performance.
Innovation & Growth.
Management:
Name Designation
Asim Tufail (Group Chief, Consumer & Personal Banking)
Iqbal Zaidi (Group Chief, Compliance)
Mohammad Aftab Manzoor (Chief Executive Officer)
Muhammad Yaseen(Group Chief, Treasury)
Shafique Ahmed Uqaili (Group Chief, Human Resources)
Tahir Hassan Qureshi(Chief Financial Officer)
Waheed ur Rehman(Company Secretary)
Fareed Vardag(Chief Risk Officer)
Mohammad Abbas Sheikh (Group Chief, Special Assets Management)
Muhammad Jawaid Iqbal (Group Chief, Corporate & Investment Banking)
Mujahid Ali(Group Chief, Information Technology)
Khawaja Mohammad Almas (Head, Core Banking Projects)
Tariq Mehmood (Group Chief, Operations)
Zia Ijaz(Group Chief, Commercial & Retail Banking)
Branch Network
Organization Size
Departments Controlling the Major Banking Operations:
Consumer Banking
Commercial & Retail Banking
Corporate & Investment Banking
Risk Management
Assets Management
Information Technology
Treasury
Special Assets Management
Business Transformation Team
Compliance
Finance
Internal Audit
Human Resource
Branch Banking Operations
FACTS & FIGUERS
Number of Branches As on 31st December 2008 : 761
Net Income generated through Corporate Financing: Rs. 119,489,000
Net Income generated through Trading & Sales: Rs. 274,871,000
Net Income generated through Retail Banking: Rs. 1,474,708,000
Net Income generated through Commercial Banking: Rs. 1,836,636,000
Net Income generated through Payment & Settlement: Rs. 34,842,000
Earnings Per Share – Basic & Diluted Rs. 1,910
Working Environment (As Per ABL)
Allied Bank boasts of a work culture, which displays respect for all walks of life and different ways of thinking.
Everyone at Allied Bank has a common corporate vision and values. However, all employees are encouraged to grow as individuals and collaborate in teams.
Increments, bonuses and promotions are based solely on individual skills, qualities, abilities and attitude. It is our aim to provide innumerable opportunities for all those employees who show aptitude and the will to keep learning.
Training programmes, both local and foreign, are also considered important for employee growth.
Our complex and relatively changing environment teaches flexibility, provides opportunities to learn and offers many career opportunities. We encourage people who like challenges, can take their responsibilities seriously and handle a constantly changing and high-pressure work environment, to come work with us.
Survey Objective
To analyze the organization to determine what they do, how they do it and how the work in impacting the results in terms of
Profitability and growth
Satisfaction of employees
Focus on customer
Management/Leadership style
Communications
Relationship with boss and subordinates.
Determine whether it is appropriate to the current circumstances and whether a person within the organization subscribes to it.
Analyze organizations to determine whether they are:
Working as effectively as they could be
Or What improvement might be necessary?
Our Survey mainly focus on:
Climate for and barrier to change
Communication
Culture
Performance Management
HR management
Pay and Benefit
Leadership Style.
Customer Loyalty
Profitability
Image
Technology
It also covers how the employees of Allied Bank do things:
Customer Focus
Team work
Openness and trust
Taking the initiatives
Clear management vision/ Values
Feedback on performance
creativity & Innovation
Clear Role and Procedure Tolerance of mistake.
Level of Job Satisfaction
Survey Tools:(USED)
M.C.Q's
Interviews
The above mentioned tools are used to generate more accurate, unbiased facts and Perceptions.
Multiple Choice Questionnaires are used to find out exactly what facilitates or hinders them in their Organization, this tool mainly focuses the perception of employees regarding the working environment and what returns their organization is offering them. These M.C.Q's generate the most true and unbiased facts and figures. Some questions are asked directly and some would be indirect depending upon the need.
Interviews are conducted on one to one basis accordingly with the senior management as well as the employees working under them or the operational staff. This was useful to verify the data generated through above two tools for survey. Questions in interviews are direct ones analyzing the interviewee perception regarding the management and overall organization.
Sample Size
We had conduct our research in Central Office of Allied Bank & Bath Island Branch.
Survey had conducted department wise, we had selected sample of 47 Persons Including All three levels of Management i.e.
Strategic / Top Level Management.
Tactical / Middle Level Management.
Operational Level Management.
Methodology Adopted & Reasons for Adopting:
The method adopted for sampling is non-Probability convenience sampling. The purpose of
using this method is that the research team does not have enough resources nor time to take
proportionate, probability sampling. In this situation the research team has selected the units
keeping in view the convenience of the team. In this case the research team divided itself by
assigning each member a sample size so that the questionnaire may be filled out easily.
DATA COLLECTION PROCEDURE:
Questionnaires were distributed among the research team members and each member
was asked to get questionnaires fill from ALLIED BANK with his/her convenience.
Scope & Limitations of Survey:
We had surveyed the departments in Central office, Karachi & Bath Island Branch.
As Allied bank is a huge organisation so it was difficult to cover every branch or offices present either in Karachi or in other cities of Pakistan. Therefore considering the time limitation and all other factors we conduct our survey report within the Central Office & Bath Island Branch situated at Clifton, Karachi.
Data Analysis:
(Survey Design)
After collecting the data thru our research instrument we had analyse the data through using statistical tools as it would be most reliable source for data analysis.
Reasons:
Authentic Result
Free of error
Accuracy
Various type analysis result
Data Analysis & Interpretations :
(Survey Design)
The data interpretation is done with the help of graph & In the text form which is very easily understandable for everyone.
Does ALLIED bank conduct any training programmes?
Frequency Percent Valid Percent Cumulative PercentValid
Satisfactory4 80.0 80.0 80.0
Dissatisfactory 1 20.0 20.0 100.0
Total 5 100.0 100.0
CHART (Bar, Pie, etc) For e.g:
Data Analysis:
FREQUENCY DISTRIBUTION TABLE:
Area of Focus Level of Satisfaction Of Employees
Total
Satisfied Neutral DissatisfiedLeadership & Planning
41 4 2 47
Corporate Culture
43 4 0 47
Communication 45 2 0 47Customer Focus
40 6 1 47
Team Work 43 1 3 47Working Conditions
39 5 3 47
Career Development
41 4 2 47
Job Satisfaction
41 3 3 47
Benefits 38 3 6 47Sum 371 32 20 423
1) Analysis through Percentage For :
Satisfied Personnel:
%age for Satisfied Personnel = 371/ 423
= 87.71 % Approx.
Neutral Personnel:
%age for Neutral Personnel = 32 / 423
= 7.56 % Approx.
Dissatisfied Personnel:
%age for Dissatisfied Personnel = 20 / 423
= 4.73 % Approx.
1) Leadership & Planning
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Leadership & Planning
41 4 2
Leadership & Planning
2) Corporate Culture
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Corporate Culture
43 4 0
Corporate Culture
3) Communication
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Communication 45 2 0
Communication
4) Customer Focus
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Customer Focus 40 6 1
Customer Focus
5) Team Work
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Team Work 43 1 3
Team Work
6) Working Conditions
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Working Conditions
39 5 3
Working Conditions
7) Career Development
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Career Development
41 4 2
Career Development
8) Job Satisfaction
Area of Focus
Level of SatisfactionSatisfied Neutral Dissatisfied
Job Satisfaction
41 3 3
Job Satisfaction
9) Benefits
Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied
Benefits 38 3 6
Benefits
10) What, if any change you would like made to AlliedBank’s benefit packages?
11) What would you do, if you become CEO of Allied Bankto increase job satisfaction of the employees ?
Conclusion & Interpretations:
While conducting our survey we found that there are still some areas where employees are not satisfied and they have their reservation though the ratio of those employees is not significant but this financial institution should work out these issue as if there were even a single employee is not satisfied. They can follow below mentioned techniques:
Increase salaries, benefits and incentives to motivate of employees.
Evaluate employee’s job performance fairly.
End Favoritism and negative politics.
Conduct Counseling sessions to reduce the stress of work load.
Welcome innovative and bright suggestions from sub-ordinates to enhance their capabilities.
Conduct workshops and training sessions.
Discourage biased gestures.
Treat employees respectfully.
End Discrimination.
Conduct sessions for moral persuasion of employees guiding them to respect the core values and culture of the institution.
Conduct social get together for reducing the communication gap between employees.
Last but not least they shall bring in the desire of working hard with all the dedication in their employees for strengthening the organization, as it is rightly said that:
“The difference Between Dreams & Accomplishments is nothing but PURE DESIRE”
THE END___________________________________________________________________