Post on 16-May-2015
How Copenhagen Airports Strives to Build the Technical Infrastructure necessary for a World Class Hub
Christian Poulsen
Vice President, Assets & Technology Copenhagen Airports
Københavns Lufthavn
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A warm welcome to Copenhagen & CPH
→ Copenhagen 26. November 2013 → Thomas Woldbye, CEO
CPH must be attractive
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Where you come to move on
And we make you wish to stay
The Gateway of Northern Europe
World Class Hub strategy
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→ Unique customer experiences
→ Competitiveness
→ Efficient operations
Københavns Lufthavn
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HOW COPENHAGEN AIRPORT STRIVES TO BUILD THE TECHNICAL INFRASTRUCTURE NECESSARY FOR A WORLD CLASS HUB
→ Copenhagen 26. November 2013 → Christian Poulsen → VP & CIO, Assets & Technology
• Short presentation of ”CPH Assets & Technologies”
– Because our set-up and the merger of IT and Assets into one efficient organization is part of the answer
• A Structured Way to Breakdown Corporate Strategy into the IT Strategy (and how to position the IT organization in the middle of the strategy execution)
• Building the Technical Master Plan and Preparing the IT Projects
– Using a simple and accepted model for allowing projects in our 3Y portfolio implementation plans
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Agenda
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COPENHAGEN AIRPORT ORGANIZATION
Københavns Lufthavn
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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Runways, Taxiways, Stands and 3 km2 asphalt, of which +250,000 m2 is maintained yearly
706,000 m2 buildings with 1,100 HVAC’s
Daily cleaning of 160,000 m2
126 stands and 58/44 boarding bridges
+500 servers in 3 data centres
+900 cameras and 1,200 ID card readers
600 airport monitors 3x2 primary radars, 22 MLAT, A-SMGCS
Network 200 km fiber, 30,000 ports, 10GBits/s, 440 intersects, 850 WiFi hotspots and 2,800 PC’s, 180 TB daily backup, 250 TB video surveillance
7,000 runway fixtures
Københavns Lufthavn
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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Runways & Coatings Buildings
CPH (Kastrup) and RKE (Roskilde)
Terminal1,2,3
GO
Sewers Drains
Diesel el. power
Metro Hilton
Runway lights
Runway fixtures
Parking Hangars Transf. stations
400Hz
ABA
De-icer Platforms
Air Bridges
CASC Offices
Escalator Elevators
ID card Doors
HVAC Toilets Pass Call System
Airplane ventilat.
DGS
Glide-path
ILS IT Server
rooms Tech
Rooms BAG
Sorters Cleaning
Trunked radio
Met.Sys
MLAT’s ARIS Internal IT sys.
SEC X-rays
BAG X-rays
LPK IT systems
Ground Radar Sys
Primary Radars
Passenger Travel Value Chain Systems (+100 Systems and Services) Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage
Københavns Lufthavn
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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Runways & Coatings Buildings
CPH (Kastrup) and RKE (Roskilde)
Terminal1,2,3
GO
Sewers Drains
Diesel el. power
Metro Hilton
Runway lights
Runway fixtures
Parking Hangars Transf. stations
400Hz
ABA
De-icer Platforms
Air Bridges
CASC Offices
Escalator Elevators
ID card Doors
HVAC Toilets Pass Call System
Airplane ventilat.
DGS
Glide-path
ILS IT Server
rooms Tech
Rooms BAG
Sorters Cleaning
Trunked radio
Met.Sys
MLAT’s ARIS Internal IT sys.
SEC X-rays
BAG X-rays
LPK IT systems
Ground Radar Sys
Primary Radars
Passenger Travel Value Chain Systems (+100 Systems and Services) Before travel- > Transport/Parking -> Check-in/Baggage -> Security -> Shopping -> Waiting -> Gate/Boarding- > Inflight -> Transfer/Arrival -> Baggage IT Assets (IT)
• Ground Radar, Resource Mng, ID-Card, Cameras, FIDS, CUSS
• SAP, Billing, Rooster, Mail, Extranet, Intranet, Web, Loyalty…
Operational Technology Assets (OT)
• Runway lights/fixtures, airplane ventilation, Diesels
• Airbridges, Escalators, HVAC, High Voltage, ILS …
Construction Assets (CA)
• Runways, Taxiways, Stands, Terminals, Hangars, Buildings
• Toilets, Sewers, Drains, Cables, Fibers, Installations …
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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Københavns Lufthavn
12
Holistic Life Cycle Model for Assets & Technology
Ops.
& Support
Incidents
Mainte-naince
Changes
DoD
Københavns Lufthavn
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ASSET & TECHNOLOGY HAS RESPONSIBILITY FOR ALL ASSETS AND ALL TECHNOLOGY IN THE AIRPORT
Assets & Technology Christian Poulsen
Technical Portfolio Management
Jesper Peter Jensen
Projects
Kristoffer Plenge-Brandt
IT Service & Operations
Svend Nyegaard
Technical Service & Operations
Claus Hincke
• Achieving the World Class Hub strategy requires focus on customers and insight into other departments’ approach to the strategy in order to be proactive and holistic in the deliveries to the organization.
• CPH A&T aim to be more agile through supporting business systems across CPH’s aeronautic as well as non-aeronautic processes.
• We aim to deliver interconnected information through interconnected systems in order to achieve the strategy of becoming a World Class Hub.
• In parallel with the strategy execution CPH A&T must deliver operational cost efficiencies and –savings.
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
Københavns Lufthavn
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Assets & Technology supports the strategic breakthroughs
• Building the airport for the future
• WC costs & operations
• New products & innovation
• Organisational Excellence
Excellent Organization
Adequate Capacity
Value for money
World Class Cost &
Operations
Commercial Excellence
• Value for customers
Strategy Drivers
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Assets & Technology supports the strategic breakthroughs
Strategy Drivers
5) Application Maps
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
1) Understand the entire strategy
2) Strategy Maps
3) Capability Maps
4) Data Maps
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
“Business capability modeling is a technique for the representation of an organization’s business anchor model, independent of the organization’s structure, processes, people or domains”
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
2) Strategy Maps
Financial Focus
Customer Focus
Process Focus
Competence Focus
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
3) Capability Maps
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A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
3) Capability Maps with development areas
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Par
tne
r d
ata
CP
H T
ran
sakt
ion
sdat
a
CP
H s
tam
dat
a
Pretravel info -CPH.dk
Rejsesøgning
Parkerings-logistik
Wayfinding i lufthavn
Wayfinding før lufthavn
PAX movement
Ventetid
Taxi logistik
Passager Name Record Passenger name list**
Upstairs plan
Bagage logistik
Cargo logistik
Flight schedule
Slot ansøgning
Stand & Gate allocation
Flight opera-tional record
Reservedel
Asset
Lager
Lokation
Tegning/ dokumentat.
Vedligeh.plan
Incident
Servicesag/ RFS
Serviceydelse Service level
Master Plan
LCC
Projekt
Portefølje
Tekn.strategi
Leverandør
Indkøbskategori
Indkøbsstrategi
Salgsstatistik
Privatkunde
Salgs- transaktion
Kundeadfærd/vurderinger
B2C Service
Kampagne
Ledelses-rapporter
Kunde- tilfredshed
CSR rapport
Medarbejder
Job/stilling
Rolle
Afdeling
Opgave
Rettigheder
Uddannelse
Kompetence
Ansæt.kontr.
Arbejdsplan
Business case
Debitor
Kreditor
Regnskab
Budget
Betaling
Løn
Security event
Ress.plan
Sikkerheds-plan
Kvalitetsmål
Kvalitetsplan
Kvalitets-procedure.
Miljømåling
Miljørapport
Miljømål
Miljøkrav
Miljø-godkendelse
Økonomidata
Kvalitetsdata
PAX data
Bagagedata
Sikkerhedsdata
Assetdata
Indkøbsdata
Ledelsesdata
Organisations- data
B2C salgsdata
B2B salgsdata
Trafikafviklingsdata
Strategi
Kontoplan
Digital identitet
Tilbud
Salgsstrategi
Lejemål/lokale/bygning
B2B Service
Asset utilisation
Rengøring
Asset-instrukser
VIP logistik
Aircraft
Tower control
Race Track
Chute allocation
PRM
Lost & Found
Bagagevogn logistik
PAX event Pult allocation
Bus transaktion
Flow Management
Aircraft konfiguration
Ground Logistik
PAX identity
Trafik-sensordata
Trafik-instrukser
Apron control
Security logistik
Miljø-sensordata
Regulatory reporting
Risikomåling
Kundehenv.
CPH & partner Identity Energiforbru
g
Energiplan
Leverandør-kontrakt
Indkøbsordre
Leverandør-faktura
Følgeseddel
Ansvar & leverance
Overenskomst Løngrundlag
Beredskabsplan
Finansplan
Medarbejder- vurdering
Event-opsamling
Kapacitets-opsamling
Analyse/ simulering
Styringsdata
Kval.måling
Miljødata
Adgangs- kontrol
Safety event
Asset booking
Brandsensor-data
Medarbejder- indberetning
Security incident
Sikkerheds-sensordata
Røntgenbill.
Video/billeder
Alarm* Tale Vejrdata
Vejrmelding
Handler serviceydelse
Cargo
Cargodata Kunde
Partner
Safetymål/SMS
Alarm*
Idekatalog
Marketing
Salg
Kontrakt
B2B faktura
Ground control
4) Data Maps
A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
24
Par
tne
r d
ata
CP
H T
ran
sakt
ion
sdat
a
CP
H s
tam
dat
a
Pretravel info -CPH.dk
Rejsesøgning
Parkerings-logistik
Wayfinding i lufthavn
Wayfinding før lufthavn
PAX movement
Ventetid
Taxi logistik
Passager Name Record Passenger name list**
Upstairs plan
Bagage logistik
Cargo logistik
Flight schedule
Slot ansøgning
Stand & Gate allocation
Flight opera-tional record
Reservedel
Asset
Lager
Lokation
Tegning/ dokumentat.
Vedligeh.plan
Incident
Servicesag/ RFS
Serviceydelse Service level
Master Plan
LCC
Projekt
Portefølje
Tekn.strategi
Leverandør
Indkøbskategori
Indkøbsstrategi
Salgsstatistik
Privatkunde
Salgs- transaktion
Kundeadfærd/vurderinger
B2C Service
Kampagne
Ledelses-rapporter
Kunde- tilfredshed
CSR rapport
Medarbejder
Job/stilling
Rolle
Afdeling
Opgave
Rettigheder
Uddannelse
Kompetence
Ansæt.kontr.
Arbejdsplan
Business case
Debitor
Kreditor
Regnskab
Budget
Betaling
Løn
Security event
Ress.plan
Sikkerheds-plan
Kvalitetsmål
Kvalitetsplan
Kvalitets-procedure.
Miljømåling
Miljørapport
Miljømål
Miljøkrav
Miljø-godkendelse
Økonomidata
Kvalitetsdata
PAX data
Bagagedata
Sikkerhedsdata
Assetdata
Indkøbsdata
Ledelsesdata
Organisations- data
B2C salgsdata
B2B salgsdata
Trafikafviklingsdata
Strategi
Kontoplan
Digital identitet
Tilbud
Salgsstrategi
Lejemål/lokale/bygning
B2B Service
Asset utilisation
Rengøring
Asset-instrukser
VIP logistik
Aircraft
Ground control
Tower control
Race Track
Chute allocation
PRM
Lost & Found
Bagagevogn logistik
PAX event Pult allocation
Bus transaktion
Flow Management
Aircraft konfiguration
Ground Logistik
PAX identity
Trafik-sensordata
Trafik-instrukser
Apron control
Security logistik
Miljø-sensordata
Regulatory reporting
Risikomåling
Kundehenv.
CPH & partner Identity Energiforbru
g
Energiplan
Leverandør-kontrakt
Indkøbsordre
Leverandør-faktura
Følgeseddel
Ansvar & leverance
Overenskomst Løngrundlag
Beredskabsplan
Finansplan
Medarbejder- vurdering
Event-opsamling
Kapacitets-opsamling
Analyse/ simulering
Styringsdata
Kval.måling
Miljødata
Adgangs- kontrol
Safety event
Asset booking
Brandsensor-data
Medarbejder- indberetning
Security incident
Sikkerheds-sensordata
Røntgenbill.
Video/billeder
Alarm* Tale Vejrdata
Vejrmelding
Handler serviceydelse
Cargo
Cargodata Kunde
Partner
Safetymål/SMS
Alarm*
Idekatalog
Marketing
Salg
Kontrakt
B2B faktura
A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
4) Data Maps
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Co
re O
pe
rati
on
al A
pp
s
CATS
Flight Management
Sup
po
rtin
g A
pp
s
CNS/AGA (ATC)
• F&O • Canvarsar • ILS
• SAVS2000
• ASMGCS
• Flight Plan
• ROS
• ACD Score • Viewmaster • Staff • Tradislite
B2C
Pax & Bags
Bagage Factory
• BSM • BIDS • SAC • Rebook
• Advantage/CPH Express
• Tax free • Parkerings-
booking • Parkering
understøttende
Other
• FIDS/CIDS • PV • Flexgates • CHESS • Qmatic • BLIB
Security Monitoring
Safety & Security
Voice Communication
• Coordcom • Voicelogger • PSTN • PA
• CSRA monitoring • Perimeter
monitoring • Pultalarmer • Døralarmer • Øvrige sensorer
ID card
• SIPASS
Other
• Video • X-ray Pax • X-ray bag screen • Aba • Security Mgmt? • Safety Mgmt
Planning / Rooster
Resource Management
Operational
• ARIS/GM • BGA/BIS • Chute Allocation • Race Track
Allocation
• PDC Vagtplanl. (RM på vej)
• TBS + Vagtbytte (RM på vej)
• Checkin/pult- allokering
• Excel
B2B • Winner • Ordre/salgssystem • Kontraktarkiv • Marketing system • Intranote • ”salgsdata system” • SAP real estate
Asset
• SAP RE • Geomedia • Microstation • Gtech • Caddy • ProjectWise
• D4 (compliance) • SAP PM • SRDB
• SAP MM (SmartBuy)
• ContractBuilder
• Støjovervågning • Geomedia • Trafikdb • Flytypedb • Metapplikation • Access (MAR)
Procurement Environmental Quality Facility Mgmt
Reporting.
• SAP BI • Whistle Blower • Directors Desk
• Outlook mail
• Mobiltelefon
• Lync
• File shares
• D4
• Sharepoint
• Office
• SAP HR • KMD Løn • OSCAR • Pronestor • Porteføljestyring
(Excel) • eLearning
• SAP FI • SAP SD • SAP Web UI
(projektportal) • SAP Invoice
scanning • Excel
Organization Finance Productivity
Bac
k O
ffic
e A
pp
s
• SAP • Flirt
Billing
• Sita gateway/-dekodere
• Airline dataudveksling
• Sky (Roskilde)
• Cph.dk • Smart phone
apps • Facebook • Hittegods
Ground Operation
• INK • Redcap
• ServiceNow • Udviklingmiljø
IT service
• Bygningsregistret • OpenSource GIS • Beontra
A STRUCTURED WAY TO BREAKDOWN CORPORATE STRATEGY INTO THE IT STRATEGY
26
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BUILDING THE TECHNICAL MASTERPLAN AND PREPARING THE IT PROJECTS
Effective
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BUILDING THE TECHNICAL MASTERPLAN AND PREPARING THE IT PROJECTS
3Y and 10Y Portfolio Plans
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? Thank You