Air ticket online booking - Tamas Molnar

The European Commission – DG Health and ConsumerLuxemburg – 11 June 2008

The Sweep

Coordinated enforcement action of public authorities

16 countries participated

Scope: Air ticket on-line booking

Hundreds of web–sites were checked

Main trends

1 in 3 websites were followed up with enforcement action

50% of those sites have been corrected

Key Figures Breach Detriment Percentage sites

Misleading indication of price

Additional charges not indicated at

first (taxes, etc) 58%

Lack of information on availability of offers

Impossible or difficult to find despite eye-catching

marketing

15%

Irregularity linked to contract terms

Missing, illegible, use of pre-checked boxes

49%

Other No contact details 9%

National / Cross border cases

137 sites with confirmed

irregularities

National Enforcement90 sites identified

Cross border Enforcement42 sites identified

Bad practice

Thank You!