ANNUAL CONFERENCE aIPAM 2013

Presented by John Bentley

Catalyst for Healthcare Excellence

Catalyst for Healthcare Excellence

Build immediate rapport with people you come in contact with at work, on the phone, in the community? Know how to approach people and relate to them according to their needs? Work and/or cooperate with people who are different from you? Communicate YOUR message clearly to others? Convince, influence, lead, or direct others? Work cooperatively on a team?

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Daily Success

Catalyst for Healthcare Excellence

Something to Think About???

Success is never owned, it is only

rented and the rent is due every day!

Catalyst for Healthcare Excellence

Don’t Climb Blind!

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Catalyst for Healthcare Excellence

Creating Greatness…

Enhances and improves communication between

leaders and teams.

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Catalyst for Healthcare Excellence

Creating Greatness…

Builds problem solving skills for the leader to

encourage the team.

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Catalyst for Healthcare Excellence

Creating Greatness…

Increases engagement of the entire group.

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Catalyst for Healthcare Excellence

Paradigms

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The way you perceive, understand, and interpret the surrounding world; a mental map.

Catalyst for Healthcare Excellence

Elect A New World Leader

Candidate A

He associates with crooked politicians, and consults with astrologers. He's had two mistresses. He also chain smokes and drinks up to ten Martinis

a day.

Catalyst for Healthcare Excellence

Candidate B

He was ejected from office twice, sleeps until noon, used opium in college and drinks a large

amounts of whisky every evening.

Elect A New World Leader

Catalyst for Healthcare Excellence

Candidate C

He is a decorated war hero. He's a vegetarian, doesn't smoke, drinks an occasional beer and

hasn't had any extra-marital affairs.

Elect A New World Leader

Catalyst for Healthcare Excellence

Elect A New World Leader

Catalyst for Healthcare Excellence

Please count to yourself

FINISHED FILES ARE THE RE- SULT OF YEARS OF SCIENTIFIC STUDY, COMBINED WITH THE EXPERIENCE OF MANY YEARS OF EXPERTS.

How many times does the letter “F” appear?

F F F F F

F F

F

f

Catalyst for Healthcare Excellence

1000 40

1000 30

1000 20

1000 10

4100

Numbers Activity

Catalyst for Healthcare Excellence

Paradigm Shift

Catalyst for Healthcare Excellence

Something to Think About???

If you want small changes, work on your behavior; if

you want quantum-leap changes, work on your paradigms.

Catalyst for Healthcare Excellence 3

My Motivated Behavior

Catalyst for Healthcare Excellence

Dominance

Strong-willed people who like accepting challenges, taking action, and getting

immediate results.

Catalyst for Healthcare Excellence

Influence

People-oriented…likes participating on teams,

sharing ideas, and energizing and entertaining others..

Catalyst for Healthcare Excellence

Steadiness

Helpful people who like working behind the scenes,

performing in consistent and predictable ways, and

being good listeners..

Catalyst for Healthcare Excellence

Conscientiousness

People who are sticklers for quality and like planning

ahead, employing systematic approaches,

and checking and rechecking for accuracy.

Catalyst for Healthcare Excellence

Behavior

Values Beliefs

Needs

Thinking Feeling

Build Trust

Solve Problems

Facilitate Change

Satisfy Needs

Source: Integro Leadership Institute 4

Catalyst for Healthcare Excellence 1

The Teamwork Puzzle

Catalyst for Healthcare Excellence

Consider This…

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• People have choices.

• We are in a global economy.

• Competitive advantages are fleeting.

• Change happens faster than ever before.

• Tremendous returns on innovation are possible.

• A new kind of leadership is more important than ever before.

• The majority of value comes from knowledge, not raw materials.

Catalyst for Healthcare Excellence

Colors Activity

GREEN RED BLUE GREEN BLACK YELLOW ORANGE RED BLACK BLUE RED GREEN RED BLUE GREEN ORANGE GREEN ORANGE BLACK YELLOW BLACK BLUE RED GREEN BLUE ORANGE BLUE ORANGE

Catalyst for Healthcare Excellence

• One characteristic of the best leader you’ve known

• How did the leader make you feel?

Leadership Characteristics

Catalyst for Healthcare Excellence

Tapping into each person’s… Passion Execution Fulfillment Distinctive Contribution

The Whole Person Paradigm

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Catalyst for Healthcare Excellence

Imperative: Vital Urgent Crucial Essential Very Important

The 4 Imperatives of Great Leaders

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Catalyst for Healthcare Excellence

People Have Choices

Source: Book 8th habit

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Catalyst for Healthcare Excellence

People vs. Things

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Catalyst for Healthcare Excellence

Where are the people on your team? How much of their talent, passion, and commitment are they volunteering?

People Have Choices

Catalyst for Healthcare Excellence

Four Chronic Problems

Occurs due to neglect of the whole person.

Source: Book 8th habit

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Catalyst for Healthcare Excellence

Video Worksheet: Everest

1. How was trust created? How was it enhanced throughout the journey?

2. What was the purpose of the team?

3. What systems did they put in place to ensure success?

4. What talent was unleashed during this climb?

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Catalyst for Healthcare Excellence

What Great Leaders Know and Do

Whole Person Paradigm

People Have Choices

4 Imperatives

Source: Book 8th habit

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Catalyst for Healthcare Excellence

Your Big Idea!!!

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Catalyst for Healthcare Excellence

Something to Think About!!!

The moment you admit you cannot know or do everything and that you

need others is the exact moment you can begin abandoning yourself to the

strngths of others. ~ Max DePree

Greatness is not measured by what people in an organization accomplish. It is measured by the opposition they overcome to achieve their goals

~ Dorothy Height