Post on 22-Nov-2014
description
***ER TEAM***
R&R Application
PROUDLY PRESENT
OUR TEAM STRUCTURE
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MT
EwA
ET
RELATIVE GROWTH
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0 2 4 6 8 10 12 14 16
Cat 1
Cat 2
Cat 301. RAISE
200% Growth
02. MATCH233% Growth
03. REALIZE167% Growth
GOAL ACHIEVEMENT
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0
2
4
6
8
10
12
14
16
Raise Match Realize
Goal
Actual
PROCESS PERFORMANCE
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MOSTLY IN THE
SET TIME
TN FEE COLLECTION FIRE FIGHTING PROCESS MATCHING EFFICIENCY
NO LATE ACTION 32 DAYS
(~ 1 MONTH)
Partner’s endorsement
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Letter of Endorsement:http://bit.ly/HanoiClub
Vidieo of Endorsement:http://www.youtube.com/watch?v=LD5Ll7rXuQU
CONTACT
Representative: Ms. Le Minh
Nguỵet – HR Excecutive.
Email: hrm@thehanoiclub.com
PARTNER
THE HANOI CLUB HOTEL
Partner’s endorsement
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PARTNERMAILINK FOREIGN LANGUAGE CENTER
CONTACT
Representative: Ms. Cao Thi Mai –
General Director.
Email: mailink.halong@gmail.com
Letter of Endorsement: http://bit.ly/Mailink
QUALITY
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8.75 GOOD FEED BACK FROM PARTNERS
4(BOTH MAILINK AND HANOI CLUB)
NPS SCORE TN TAKER EVALUATION
ER CONTRIBUTION
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Contract: All are followed after communication
Podio: Well updated according to MC’s deadline and regulation
INNOVATIONS
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Innovation in sale
• Cooperation with headhunter: ensure strong demand• Hospitality shown to partners: gift during special
events( joining partner’s daughter’s wedding, partner recognition( Award night)
• Partnership review: after the internships ended: (Hanoi club with Arisa, Hop Nhat with Takahiro, Mailink with Laura) to ensure customer satisfaction and lesson learnt from past experience raising idea of potential new raise
Break-through in sales(all-time high): 15 raises
INNOVATIONS
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Innovations in matching
• Diversification in matching pool( EP matched coming from various countries)
• Better strategy of and digging deeper into main product(ET-TEACH):
TN takers outside of Hanoi(Mailink, BES, Sunrise) Cooperation with other headhunters(HR world: in progress to
raise new TN, EIV: providing English teachers)• Partnership setting :1st partnership with native speaking
country: LC Dallas ( 4X commitment for 2014)
INNOVATIONS
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Better matching timingInquiring customer before new year to derive at the planned numbers for the next period
INNOVATION
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iGIP community email
• Fast response: emails are entitled to each OC and OC members to ensure adequate, prompt response
• Massive promotion into focused market (reputation of iGIPcontact: team contact- not personal contact)
• Better retaining of key contact and database comparing to previous terms (because of consistency in contact point)
INNOVATIONS
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New TN introduction package
Ensure updated information: http://bit.ly/CandidateBooklet
Better matching: matching rate 66.7% compared to 60%( in the context of higher absolute numbers in all criteria)
INNOVATIONS
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Realization and post realization
• 100% pick-up for intern and support them in travelling to working place (maybe outside of Hanoi: Hai Phong, Quang Binh, Quang Ninh)
• City tour for interns working outside of Hanoi when they come to visit the capital city
• Regular Skype and chat with interns to get updated news and ensure prompt action in case of problem
• Phone call to TN takers after realization to ensure all problems arising are solved (feedback from Mailink for Laura is communicated to her and she did improve after that)
• Regular bonding parties (at least once/month)• Encourage active involvement of intern into LC activities Satisfactory NPS: 8.75; Good feedback from partners: 4 (both Hanoi
Club and Mailink)
Trip to Mai Chau
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Team’s bonding
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GLAD 2013 with intern
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FIRST STEP CONFERRENCE
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THANKS FOR YOUR TIME