Post on 28-Jul-2020
ignioAI.Digital Workspace
IT Service Desk Experience Zero-touch
A Self-healingDigital End-user Experience
Management Solution
TM
www.digitate.com
Create a Happy, Frustration-freeand Highly Productive EmployeeWorkspace Experience
No Forms. No Calls. No Wait
ignioTM AI.Digital Workspace autonomously detects endpoint issues, triages and remediates them. It offers an intuitive Self-service App for end-users, an intelligent dashboard for service desk managers and ignioTM context platform at the core. It has proven highly effective in cutting down unnecessary IT costs, warranting uninterrupted endpointavailability and accurately predicting the impact of technological changes on your IT landscape.
Find and fix endpoint issues before they disrupt the workday. The solution helps reduce anxiety of IT service desk teams, and create a happier, highly productive digital workspace for employees that leads to superior customerexperience, improved agility with business better outcomes.
Happier Workspace Experience
Saves Time and ImprovesProductivity
70% Less Tickets for common device faults
Almost 100% First-contactresolution
57% Less Wait time
Lower Turnover intention
Productivity gains of 92 hrs/year/employee
70% Less Tier-1/2 Trouble Tickets and escalations
57% Reduction in MTTR | Cost per Ticket
95% False Alerts suppressed100% Agent Utilization
100% Trusted Devices – Zero Rogue Access
Zero Incidents due to capacity shortages
Lowered IT Procurement Costs
Reduced Customer Churn Rate
Boost Net Promoter Score (NPS)
Greater Velocity of Digital Transformation Projects
Lower Total Cost of Ownership
Save unnecessary licensing and upgrade costs
Revenue gains from less downtime
FOR EMPLOYEES
Reduces Service Desk Anxiety
Secure and Compliant Workspaces
Lowers unnecessary ITprocurement costs
FOR THE SERVICE DESK TEAMS
Enhanced Customer Experience
Ease of Digital Transformation
Superior Business Outcomes
FOR THE BUSINESS
www.digitate.com
Let ignioTM AI.Digital Workspace do allthe heavy lifting for you!
Enterprise Service Desk DashboardProvides intelligence and recommendations around devices and issues within the enterprise. It comprises several widgets that deliver the information to the service desk teams.
ignioTM Context PlatformMaps and builds a model for all the endpoint devices, attributes, precedencies and interdependencies across the enterprise. This component is at the core of the ignio cognitive automation platform.
Incident Management20+ Commonly occurring System and Application Faults
100% offline availability
ignioTM Self-service AppLight App installed on every endpoint device forapplication troubleshooting, performance tuning, health and compliance checks.
Multi lingual supportEnglish French Spanish Brazilian (Portuguese) German Japanese
Endpoint Checkup15+ Device Health Checks
6+ Performance Tuning Activities
Action FrameworkPre-packaged knowledge for automated remediation
Orchestration engine
Event Detection Service
Log Data Framework
Displays endpoint distribution, usage patterns and builds user context
Offers intelligent insights and proactive recommendations
15+ Device Widgets
10+ Issue Widgets
intelligence, machine learning, and advanced software engineering to quickly resolve issues when they arise and preempt incidents wherever possible. ignio currently manages millions of technology resources autonomously and has been adopted by more than 100 clients, many of which are Fortune 500 and Global 2000 corporations.
For more information, reach us at contact@digitate.com for a demo or visit www.digitate.com.
“Digitate has developed a solution that can in real time provide actionable information based on the wealth of data organizations already have within their systems…delivering proactive business intelligence on mission-critical workloads.”
– Ovum On the Radar
“ignio™ binds together disparate yet interconnected business applications and their underlying infrastructures to perform actions autonomously and drive smart decision making.”
North America5201 Great America Parkway, Suite 522Santa Clara, California 95054USA
AsiaSahyadri Park, Plot No. 2 & 3Rajiv Gandhi Infotech Park, Phase-IIIHinjewadi, Pune - 411057Maharashtra
@iam_ignio contact@digitate.com