Best Practices in Executing to the HCM Strategy Luke Adams Director, HRIS Payroll Abercrombie & Fitch

About Abercrombie & Fitch

Iconic brands with global appeal and a clearly defined aesthetic

Corporate Strengths

  Iconic brands with global appeal and a clearly defined aesthetic

  High quality merchandise and store environment

  Highly consistent store execution   Top-talent and can-do culture   Significant international penetration, and

infrastructure to expand

Associate Population Profile

Attributes Driving Payroll Strategy

Store Managers:   Focused on operations   High percentage of Expats   Increased pay complexity verses U.S.

Young associates

Highly mobile

Technically savvy

High turnover

100,000 Associates, 90% are part-time

Full-Time 8%

Part-Time 68%

Full-Time 2%

Part-Time 22%

International 24%

U.S. International

International Expansion

Abercrombie & Fitch - Paris 23 avenue des Champs-Elysées

International Expansion

Canada UK Italy Japan

Germany

Spain Denmark

France Ireland

Sweden Austria Belgium China

Hong Kong Singapore

Korea Poland

Netherlands

Australia UAE

-1995 2006 2007 2008 2009 2010 2011 2012 2013 2014

ADP Localized Products

ADP GlobalView

International Footprint

Payroll Service Centers

Pillars of Operational Excellence

Payroll Operations Excellence

Global HCM Strategy Technology Organizational

Alignment

Pillar 1: Global HCM Strategy

Global HCM Strategy

  Implement global solutions   Centralize processing and control   Regional associate support and audit   Integrated organizational structure   Leverage automated solutions

Pillar 2: Organizational Alignment

Abercrombie & Fitch - Honk Kong Pedder Building, Central HK

International Payroll

Payroll Accounting

and Tax HRIS

Payroll Operations

Payroll & HRIS

Associate Relations

HR Store Operations

Legal

Finance

I.T.

Payroll & HRIS Alignment

Pillar 3: Technology

Technology Capability Profile

 Talent Management

Foundational  HRMS core  Workforce

management  Security

Compelling Advanced - Pull Advanced - Push

  Service delivery

  Self-service

  Mobile

  Electronic content management

  Workflow and process automation

  Social and collaboration

  HR analytics and BI

Basics

Global Solutions Enablement: Foundational

  Incremental configuration   Quicker expansion into new markets   Lowers incremental costs   Lower training and cross training effort   Lower headcount   Lower risk   Greater transparency   Lower maintenance costs

Global Solutions Enablement: Basics

Service Delivery   Tier 0 – 3 support   Service and risk mitigation

Self-Service   The only option for cost effective service

24/7, 365

Global Solutions Enablement: Compelling

Capability Coverage   Workflow and process automation   Mobile   Electronic content management

Global Solutions Enablement: Advanced - Pull

Capability Coverage   Social and collaboration

Global Solutions Enablement: Advanced - Push

Capability Coverage   Business intelligence   Analytics

Technology Maturity Curve

Technology Maturity Curve

Global HRMS

Global payroll

Mobile solutions

Associate self-service (Portal)

Manager self-service

CRM (Incident Management)

Electronic personnel files

Associate communication

Lessons Learned

  Table stakes   Building the business case   ROI considerations

Associate Perspective

Thank you