Post on 25-Dec-2015
Administrative Support
Try to remember this, Dory!
Well I’ll need some help, Marlin!
Folder with Notes, Exercises and Folder with Notes, Exercises and Homework Booklet - brought in!Homework Booklet - brought in!
What is expected of me?
Admin
Homework to be completed Homework to be completed each week!!each week!!
Knowledge built up for class tests Knowledge built up for class tests and year-end examinationsand year-end examinations
Two-thirds of final exam gradeTwo-thirds of final exam grade
Standard Grade Administration
Unit 1 - Organisation Unit 1 - Organisation ChartsCharts
Miss Branch 1 Mr Branch 2 Mrs Branch 3
Mr Manager
Organisation Charts• An organisation chart shows An organisation chart shows
the the structurestructure of a business. of a business.• You can see to whom you You can see to whom you
report - your manager or boss.report - your manager or boss.• You can see employees over You can see employees over
whom you have responsibility.whom you have responsibility.
Coltness High School Organisation Chart
in charge of organisation reports to
Head Teacher
equal responsibility/authority
information
flows down
flows up
Mr FergussonHead Teacher
Mrs MagowanDepute
Head Teacher
Mrs WilsonDepute
Head Teacher
Mrs KellyDepute
Head Teacher
Mrs ReidDepute
Head Teacher
Bennie, Cole and BihetOrganisation Chart
•Who is in charge of this company?
•For how many people is Mrs Bennie responsible?
•Who is more important - Mrs Cole or Mrs Bihet?
Mrs Bennie
2
- they are on the same level of responsbility
No difference
Mrs M BennieManaging Director
Mrs M BennieManaging Director
Mrs L ColePersonnel Manager
Mrs L ColePersonnel Manager
Mrs K BihetFinance Manager
Mrs K BihetFinance Manager
Acme ProductsOrganisation Chart
•How many Assistant Managers are there?ANSWER - 3•How many people are responsible to Mr Thomson?ANSWER - 3•How many other people have the same responsbility as Mr Lang?ANSWER - 3•If Mr Thomson was absent from work, and Mr Day had a problem, who would he ask?ANSWER - Mrs Swan, Shop Manager
Mr C DayAssistant
Mr K LangAssistant
Mrs F SmithAssistant
Mr J ThomsonAssistant Manager
Mrs B JohnsonAssistant Manager
Mrs F SwanShop Manager
Airdrie
Mr C OwenAssistant
Miss S BennettAssistant Manager
Mr A SwiftShop Manager
Wishaw
Mr G TaylorManaging Director
What Information can be shown on an Organisation Chart?
• Names of employeesNames of employees• Job Titles Job Titles • Photographs of employeesPhotographs of employees
• Room numbersRoom numbers• Telephone extension numbersTelephone extension numbers
Who would find an Organisation Chart useful?
• Visitors to the organisation - to Visitors to the organisation - to help find someone to help themhelp find someone to help them
• New employees - to help them New employees - to help them find their position in the companyfind their position in the company
• The receptionist - to direct people The receptionist - to direct people to the correct department to the correct department
Coltness High School Organisation Chart
Some more key
words!
Line relationship
Lateral relationship
the higher the position, the more authority
all share the same level of authority
Mr FergussonHead Teacher
Mrs MagowanDepute
Head Teacher
Mrs WilsonDepute
Head Teacher
Mrs KellyDepute
Head Teacher
Mrs ReidDepute
Head Teacher
Acme ProductsOrganisation Chart
•Who does Mr Taylor have a line relationship with?ANSWER - Mrs Swan and Mr Swift•Who shares a lateral relationship with Mrs Johnson?ANSWER - Mr Thomson and Miss Bennett•If Mr Lang has a problem, who should he see and why?ANSWER - Mr Thomson as he is his line manager•Who is Mr Owen’s line managerANSWER - Miss Bennett
Mr C DayAssistant
Mr K LangAssistant
Mrs F SmithAssistant
Mr J ThomsonAssistant Manager
Mrs B JohnsonAssistant Manager
Mrs F SwanShop Manager
Airdrie
Mr C OwenAssistant
Miss S BennettAssistant Manager
Mr A SwiftShop Manager
Wishaw
Mr G TaylorManaging Director
What are Flat Organisations?
• Fewer levels of managementFewer levels of management• Fewer lines of communication Fewer lines of communication
Examples are:Examples are:• charitycharity• local shoplocal shop Miss Smith
AssistantMr Stephens
Assistant
Mr JonesShop Manager
What are Tall Organisations?
• More levels of managementMore levels of management• Many lines of communication Many lines of communication
Examples are:Examples are:• schools/hospitalsschools/hospitals• large companieslarge companies
Mr C DayAssistant
Mr K LangAssistant
Mrs F SmithAssistant
Mr J ThomsonAssistant Manager
Mrs B JohnsonAssistant Manager
Mrs F SwanShop Manager
Airdrie
Mr C OwenAssistant
Miss S BennettAssistant Manager
Mr A SwiftShop Manager
Wishaw
Mr G TaylorManaging Director
Time for Revision!!• What is the structure of the organisation?What is the structure of the organisation?
Miss Branch 1 Mr Branch 2 Mrs Branch 3
Mr Manager
the way the employees are the way the employees are linked in an organisationlinked in an organisation
• What do we mean by a line What do we mean by a line relationship?relationship?
Time for Revision!!
when a person has when a person has responsibility over another responsibility over another employeeemployee Mr
Manager
Miss Worker
• What is a lateral relationship?What is a lateral relationship?
Time for Revision!!
when employees share the when employees share the same level of responsibilitysame level of responsibility
Mr JonesMr Smith
• What is a tall organisation?What is a tall organisation?
Time for Revision!!
where there are many levels where there are many levels of managementof management
• What is a flat organisation?What is a flat organisation?
Time for Revision!!
where there are few levels of where there are few levels of managementmanagement
• How does information flow in an How does information flow in an organisation? organisation?
Time for Revision!!
information can flow information can flow upwards and downwardsupwards and downwards
Miss Branch 1 Mr Branch 2 Mrs Branch 3
Mr Manager