Business Profile Objective Need for Study Research Methodology Product Shrinkage Statistical Analysis Inbound Logistics Discrepancy Analysis Recommendations

Key Facts

Year of Inception 1998

Place of Origin United Arab Emirates

No of Stores 140

Retail Space 8,70,112 sqft

Apparel Ladies Apparel Men Babyshop Home Center Lifestyle Shoe Mart

To study the existing process of reverse logistics that is being followed in the Lifestyle departmental store, Malad west branch and based on the findings of the study suggest methods of improvement if any which could help the store reduce the cost attached to the return of goods.

The project also includes a study of the various brands and products that provided by the store in an attempt to find out the brands and products that are most vulnerable to the influence of reverse logistics inefficiencies.

‘Logistics Summit 2012’ report states that cost of logistics in India is as high as 14-15% of GDP (approx $277 billion)

Market size of Indian Reverse Logistics is approximately 5% of cost of Logistics (approx $12-15 billion)

Varying from industry to industry, return rates range from around 3% to as high as 50% of total shipments. The average retail store has about a 6% return rate.

Hence it is necessary to in order to control the cost attached with return of goods.

Research is Exploratory and Descriptive in nature.

Sources of Data Company Generated Reports Web Research Observation Discussion with Employees

Document Analysis

The Supply Chain

The Retail Supply Chain

Reverse Logistics process

Product Shrinkage

Reverse Logistic Process

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Product Shrinkage across the Retail Supply Chain

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Product Category Product Types

Clothing Formal, Casual

Health & Beauty Cosmetics, skincare, fragrances

Foot wear Shoes, sandals

Accessories Sunglasses, jewellery, watches

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Communication Proper Channels for Communication Training More interaction with department that handles packaging IT department More investment in Technology and Resources