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A Dynamic Voting Wiki Model

Connie WhiteLinda PlotnickMurray TuroffRoxanne HiltzInformation Systems Department, NJIT

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Why a Voting Dynamic Wiki?Groups of IndividualsFast Decision Making

ConsensusNeutral Point of View

Easy AccessibilityReal time feedback

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Overview Wikis Decision Process Model Dynamic Voting Wiki Model Exploratory Case Study Observations Conclusions Limitations Future Research

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Wikis

Emerging Technology Internet & BrowserCommon siteAnybody can edit anythingReal Time Feedback Wikipedia

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Problems with Wikis

CredibilityHacking, WikiSpam

Open editing – edit warsSurvivor of AuthorshipLast edit “wins”

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Dynamic Voting Wiki Model

Asynchronous interaction Anybody can contribute Participate in any part anytime Anonymous voting Change vote View of current vote results Discussion – lessen ambiguity

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Decision Making Process

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Problem Definition with Wiki

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Problem Definition with Wiki

This cycle can consist of The entire problem being redefined, or fragmented parts or a single word posed for interpretation or dispute.

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Idea Generation with Wiki

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Idea Generation with WikiList Generation Different Voting

Initial acceptance Consensus

Acceptance with revisionsNPOV

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Implementation with Wiki

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Methodology

2 Teams of 15 Graduate Students Both had identical wikis

Wiki only (self organized) Wiki with Voting (moderator)

Task Generate a top ten list of the most influential

emerging telecommunications that will influence how we work in the future

Create glossary of terms

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Discussion

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Methodology

Experimental group had voting to reach consensus, NPOV and rank listProblem definitionGlossary definitionsRanking of item list

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Bar Chart Feedback

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Results - Discussion

Voting wiki57% more discussion

Word count47% more ideas

Discussion postingsMinimal glossary

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Results - Discussion

Non-voting wikiWell-developed glossary

Many entries Consistent formatting

Observed Emergent leadership Glossary Top-ten ranking

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Observations

Voting feedback generated discussion which increased overall understanding

Focus on disagreementsReduce ambiguity Reduce uncertainty

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ConclusionsDynamic Voting Wiki promising

for group decision support with real time feedback

Potential benefit for domains requiring fast decision making under time critical situations

Decision making in Crisis

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Limitations

Small study of one classOnline voting facilitated by

moderator, not completely automatically by the system

Student participants

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Future Research

Further studies using an emergency domain specific dynamic voting wiki with domain experts www.emergenciWiki.com Experts making decisions when time is

critical All viewpoints expressed - NPOV

Incorporate voting management into the system