A Case Study of the City of TorontoA Case Study of the City of Toronto

Focus on Government Security - June 19, 2013Focus on Government Security - June 19, 2013

CONTENTSCONTENTS

• Background – City of Toronto Corporate Security• City of Toronto Security Plan• Challenges / Threats• How Did We Get Here• Where Are We Going

BACKGROUND City of Toronto Corporate SecurityBACKGROUND City of Toronto Corporate Security

• City of Toronto• As Employer• Infrastructure / Facilities• Corporate Security Unit• Staffing• Statistics

City of TorontoCity of Toronto

• 4th Largest City in North America• Canada’s largest City (2.6M)• Ethnicity and Diversity• Events / Demonstrations

City of Toronto EmployerCity of Toronto Employer

• Canada’s 6th largest government.• 1500 Buildings• 45000 employees, 40 Divisions• 44 Councillors and 1 Mayor• Very Diverse Services and

Infrastructure• Events / Demonstrations

City of Toronto Facilities

CORPORATE SECURITY UNITCORPORATE SECURITY UNIT

CORPORATE SECURITY UNITCORPORATE SECURITY UNIT

Corporate Security Statistics

• 1500 facilities• 10,000 incidents / year• 1500 mobile patrols / month• 45,000 access cards• 2,600 Card Readers

Achievements

CITY OF TORONTO SECURITY PLANCITY OF TORONTO SECURITY PLAN

• Mission Statement• Corporate Security Framework• City Wide Corporate Security Policy• Divisional Plans

“The Corporate Security Unit is committed to supporting and enhancing the safe delivery of City services. We do this by providing and maintaining an appropriate level of sustainable proactive and reactive security and life safety measures through highly qualified, knowledgeable, trained security professionals, contracted services and current technology.”

Mission Statement

City of Toronto Security PlanCity of Toronto Security Plan

• City of Toronto Corporate Security Framework• City of Toronto City Wide Corporate Security Policy• Divisional Plans

Corporate Security FrameworkCorporate Security Framework

• “City Council directs that the Corporate Security Unit be the corporate body responsible for protecting City divisional assets and setting the security standards for City-owned or operated facilities / properties.”

Corporate Security PolicyCorporate Security Policy

• Council Approved• Roles and

Responsibilities• Specific Security

Policies• Applicable Legislation

Divisional Security PlanDivisional Security Plan

• Joint document• Fluid document• Provides a strategic

5 Year Plan• Referenced to guide

future year divisional operating and capital requests

DIVISIONAL SECURITY PLANSDIVISIONAL SECURITY PLANS

• Each Security Plan:1. Documents current security features;

2. Completes a threat assessment;

3. Determines the security features required;

4. Highlights the gap between current and recommended security features;

5. Presents a prioritized multi-year operating and capital plan;

6. Provides a multi-year operating and capital plan to maintain the recommended security features.

Sample Business Unit Facilities

ADDRESS   E.A.C H.S.K E.I.A E.I.A.M O.S CCTV

Site 12003 YES YES YES YES NO NO

NOW YES YES YES YES NO NO

Site 22003 YES NO YES YES NO NO

NOW YES NO YES YES NO NO

Site 32003 NO NO YES NO NO NO

NOW YES NO YES YES NO NO

Site 4 2003NO NO NO NO YES NO

NOW NO YES YES YES YES NO

Site 5 2003YES NO NO NO YES YES

NOW YES 1 NO NO NO YES YES 4

Site 6 2003NO YES YES YES YES NO

NOW NO YES YES YES YES NO

Site 7 2003NO YES YES YES YES NO

NOW YES YES YES YES YES NO

Site 8

2003 NO NO NO NO NO NO

NOW NO NO NO NO NO NO

CHALLENGES / THREATSCHALLENGES / THREATS

CHALLENGESCHALLENGES

• Money - ROI, Metrics• Setting an Unachievable

Level• Setting an Unsustainable

Level• Program Maintenance• Meeting Standards /

Guidelines• Service Provider, SLA’s• Technology• Specific

ThreatsThreats

HOW DID WE GET HEREHOW DID WE GET HERE

• Creating a Vision and Guiding Principles• Aligning Unit Goals with Organizational Goals• Obtaining Senior Management and Political Buy-in• Referencing Standards, Completing Benchmarking

and Promoting Certification

• Council’s Strategic Plan:• Community Participation and Effectiveness • Goals for the Community: “Safe City”

• Toronto Public Service Framework: Mission and Values• The Values: Service, Stewardship, and Commitment.

• Toronto Public Service People Plan• One of Five Goals: “We will have safe and healthy workplaces”.

• Facilities Management Division• Our mission is to plan for, build, maintain and improve City properties in a

manner that supports direct service delivery, safety and comfort to the users, and municipal pride in appearance.

Creating a Vision and Guiding Principles

ALIGNING UNIT GOALS WITH ORGANIZATIONAL GOALSALIGNING UNIT GOALS WITH ORGANIZATIONAL GOALS

• Where Do Goals Come From

• Senior Management Goals

• Adaptable, Priorities Reviewed

• Example of CWSP • Goals Affect Where $

Goes

REINFORCING SECURITY’SMISSION AND ROLE

REINFORCING SECURITY’SMISSION AND ROLE

• Value Adding– Not a “Necessary Evil”– Contribute to the “Total”

Organization– Profit Enhancer

• Leading and Influencing the Future– Proactive– Awareness– Salesmanship– Alignment and Integration– Professionalism

SENIOR MANAGEMENT AND POLITICAL BUY-INSENIOR MANAGEMENT AND POLITICAL BUY-IN

• Squeaky Wheel• How Services

Compliment and Enhance the Overall Vision and Goals of the Organization

• Information Management

• Research and Benchmarking

• Prioritization

BEST PRACTICES FOR SECURITY OPERATIONSBEST PRACTICES FOR SECURITY OPERATIONS

• Standards• Certification• Benchmarking

• Corporate• HR• PMMD• IT

• Division Partners

Strategic Partners

WHERE ARE WE GOINGWHERE ARE WE GOING

• 2013 Key Business Priorities• Government Security Forum

• City Wide Card• Security Awareness Program• Risk Management Review• Operations Issues• Metrics

2013 Key Business Priorities

City-Wide Card

• City Wide Workgroup• City Wide Access / ID Policy• Partners• Security Access Self-Serve

Security Awareness Program

• Program Promotion• Be security conscious• See something• Phased• Other Models

Risk Management Review

• Review with Risk Management Units• Roles and Responsibilities• Goal of Corporate Risk Reduction

Operational IssuesOperational Issues

• Keying• Fire Safety Plans• Emergency Plans

MetricsMetrics

• $ Per Sq Ft• $ per Employee• Incident Reduction• Chargeable Calls• TCOI, ROI

Government Security Professionals ForumGovernment Security Professionals Forum

• LinkedIn• Website• Sharing• Benchmarking

CLOSINGCLOSING

• Review• Questions?

Dwaine Nichol, CPP

Director, Corporate Security

City of Toronto

dnichol@toronto.ca

416-397-7129