Post on 11-Jan-2016
A Business Intelligence Presentation
Municipal egovt Conference
Rob Kronick - Justice Enterprise of Ontario
Meg Dussault -
Toronto Conference, February 13, Toronto Ontario
• Future Directions• Future DirectionsFuture Directions
• Scorecarding Lessons Learned
• Our Scorecarding Work With Cognos
• Our BI Tools & Services
• What Is Business Intelligence To Us
• Who We Are• Who We AreWho We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
The Justice Enterprise of Ontario
Solicitor General
Attorney General
Corrections•OPP
•Coroners
•Fire
•Forensic
•Victims
•Courts
•Crowns
•Judiciary
•Family
•Criminal
•Adult
•YO
•Probation
•Parole
Integrated Back Office(Purchasing, Finance, Info-Tech)
Integrated Justice Information Technology22,000 Customers
IJ Information Technology
Organizational Environment:•Headed by CIO reporting to 3 Deputy Ministers
•4 Branches (Applications, Infrastructure, IJ, Planning)
•150 staff; 150 consultants
Technology Environment:•Mainframe Systems (at least 10)
•DOS=WIN/95-8; NOS=NT
•Office Suite=Office/97 with Exchange
•450 Servers (Compaq Proliant); 15,000 Desktops
Windows 2000
• Who We AreWho We Are
• Future Directions
• Scorecarding Lessons Learned
• Our Scorecarding Work With Cognos
• Our BI Tools & Services
• Who We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
• Future DirectionsFuture Directions
• What Is Business Intelligence To Us
Desktop Technology
Internet Technology
Business Intelligence To UsA Rose By Any Other
NameSo What Makes BI Different?
Tools to Bring Information to
Analysts & Decision-Makers
Convergence of 3 Tech Advances
Today’s “Hip” Name for ...
DSSMIS
Query & Reporting
EIS
Careful !!!
They’ve heard it all before …
Advances In Desktop Technology
Data Visualisations
Ease of Use
Cost Effectively ...
Internet Technology
For the User:
For Us:•Data doesn’t have to be shipped around
•No client software to install
• Common User Dialogue (no training) - anyone with a Browser
• Info to anyone, anywhere, anytime - expediently & cheaply
OLAP Technology
• Less Dependence on Techies
• “Serve Yourself” Data Analysis
• Spontaneous, Iterative, Interaction
“Sell Them Where
It Hurts”
Carving out our niche in the BI maelstrom ...
Data Marts
HR
IJ
FinanceOLAP Cube
Delivery
Ad Hoc andStandard Reports
Operational Databases
Existing Systems
IJWIN
BusinessApps
The Big Picture ...
ETLRelational & OLAPServices
Managed Reporting & OLAP Viewers Browser
& Acrobat Reader
Access
ClientWeb
Server
Data’s Still Tough Slugging
Cleaning
Extracting
Scrubbing
RudimentaryReporting
Heavy Reliance On Technical Resources For
BI Didn’t Invent the
Need for Data
BI Tools
But The Good News For Us Was ...
Loading
Elevated Reporting
e.g. OPP, PGT
Or Data is new
e.g. JETS, SMS
Lesson . . . Pick Your Spots To Make Your Mark
• Who We AreWho We Are
• Future Directions
• Scorecarding Lessons Learned
• Our Scorecarding Work With Cognos
• Who We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
• Future DirectionsFuture Directions
• What Is Business Intelligence To Us
• Our BI Tools & Services
Data Marts
HR
IJ
FinanceOLAP Cube
Delivery
Ad Hoc andStandard Reports
Operational Databases
Existing Systems
IJWIN
BusinessApps
Business Intelligence for the Justice Enterprise
ETLRelational & OLAPServices
Managed Reporting & OLAP Viewers Browser
& Acrobat Reader
Access
ClientWeb
Server
A c c e s s M a n a g e r
Our Services: A Typical BI Project
Methodology:
•Fix $ & Time (20 Days & $30k); fix scope
Deliverables:•1 cube
•Rapid Application Development•Rapid Application Development
•Business JAD; then Technical JAD to map data
•Rapid Application Development•Rapid Application Development
•2 Impromptu Reports
Staffing:•Cognos Developer•Project Leader•Business Champion
Critical Success Factor:•Fast Turnaround on Business Issues
+star schema reporting datamart
+ DBA
X X
. . . Go with your customers!
User Participation To Cope With Growth:•Insist on a User Rep to learn Impromptu Client
Limit Deliverables To Cope With Growth:
•Insist on User Rep as Tier 2 Support
•no PowerPlay Client: powerful, limited need
•Cubes get refreshed by user
. . . but then, along came Financial
Our Services: A Typical BI Project
. . . The Lesson?
• Who We AreWho We Are
• Future Directions
• Scorecarding Lessons Learned
• Who We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
• Future DirectionsFuture Directions
• What Is Business Intelligence To Us
• Our BI Tools & Services
• Our Scorecarding Work With Cognos
KPI Demo - What You’re Going To See
“Fisher Price” Front-end To PowerPlay:
• “Fisher Price” so it’s easy enough for a kid or an executive to use
Scorecard Front-end to PowerPlay:• PPlay’s focus is on discovering your data
• Our front-end focuses on performance vs. target
• Seamless integration with PPlay; there when you need it
• PPlay is front-end to cubes; ours is front-end to PPlay
Rob, show the demo now ...
Why Did We Do It?
Help Desk
For us who don’t have time to answer
the phones ...
For Execs who don’t attend demos, let alone
training sessions ...
Business Driver is OPS-wide performance
measurement: are we on target or not, in 1-2 mins.
& they can start using it right away.
structure & ease-of-use = less calls
Because the OPS is shrinking while BI is booming, it’s exactly
the opposite!!It’s not because we’re government workers
with lots of time on our hands . . .
Was It Worth It? ...
» KPI System Product Manager in place
» I got to go on a Speaking Tour across Canada
» It got me here
» Redmond has expressed an interest in our “selling” a front-end for SMS 2.0
» They have asked us to design a prototype of their Digital Dashboard with their money, as a result of seeing our front-end at the Ontario Gov’t Tech Showcase last year.
» Our front-end has been chosen by GM Canada as their BI EIS.
» Generic KPI System Developed; customers using it
» Announcements coming
Was It Worth It? ...
• Just signed-up OPP Business Plan• Got us into Courts, the key to IJ
• Prediction in /98 is Coming True– KPI’s on ADM’s Performance Contracts
• Planning & Policy for Service Quality
• Who We AreWho We Are
• Future Directions
• Who We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
• Future DirectionsFuture Directions
• What Is Business Intelligence To Us
• Our BI Tools & Services
• Our Scorecarding Work With Cognos
• Scorecarding Lessons Learned
Critical Success Factors -
• Design it so it’s easy to use (“Fisher Price”)
Scorecarding - Lessons Learned
• Scalable (to 22,000)
• 0 footprint (for minimal support)
• Provide multiple visualizations (not just alarm balls)
• Ability to deliver to anyone/where (i.e. multimodal)
and as usual, the techie part is the easy part . . .
Technical:
Business:
Scorecarding - Lessons Learned
Critical Success Factors -
the really tough stuff is . . .
1. Pick one: a “nice-to-have” or an essential management tool
» explicit linkage to overall business strategies?
» include measures for every business strategy?
» same measures around which budgets are developed?
» same measures around which projects are prioritized?
So, how serious are you?
» same measures around which planning targets are set?
Lesson 1 . . People know “what side their bread is buttered on”; if execs aren’t serious, employees
won’t be either.
Scorecarding - Lessons Learned
Business:Critical Success Factors -
2. Your culture may not support performance measurement
» do execs want to know performance
“If no one knows it’s broke,don’t tell them!”
“If it ain’t broke,don’t fix it!”
» is compensation tied to scorecard performance?
Lesson 2 . . Culture first - then scorecarding Are you going to walk the walk? & put your $ where your mouth is?
Business:
Scorecarding - Lessons Learned
Critical Success Factors -
Lesson 3 . . . Demo early to bring reality to vaporware concepts
4. Even with #1 to #3, remember that KPI’s are ‘retro-fitted’ Lesson 4 . . . Control expectations since there may be no data
3. Even with #1 & #2, “Build it and they will come.”
5. Even with #1 to #4, your data may have a bad reputation Lesson 5 . . . If execs perceive the data’s bad, clean the data first;alarms have no credibility if data is
presumed bad
Scorecarding - Lessons Learned
8. Even with #1 - #7, champion may want red to stay redLesson 8 . . . Know the champion’s agenda
7. Even with #1 - #6, KPI consensus can be toughLesson 7 . . . No manager agreement, no KPI’s
6. Even with #1 - #5, execs may be too busy for scorecardingLesson 6 . . . Put it in their face with EIP graphs and/or Email alerts
Business:Critical Success Factors -
9. Even with #1 - #8, some execs just order the alarm ballsLesson 9 . . . Scorecarding must be end-to-end or red stays red
11. Even with #1 - #10, some execs want all the toolsLesson 11 . . . Some execs don’t trust their info providers
Business:Critical Success Factors -
Scorecarding - Lessons Learned
10. Even with #1 - #9, some execs order alarm balls just for themselves
12. Even with #1 - #11, exception reporting is a paradigm shiftLesson 12 . . . Re-engineer reporting systems & train users
Lesson 10 . . . Cascade scorecards down to all employees to link their individual goals with overall business strategies
13. Even when you’ve got it all, alarm balls still stay red
Business:Critical Success Factors -
Scorecarding - Lessons Learned
And finally, lucky Lesson #13, because you’ll need all the luck you can get . . .Lesson 13 . . . Don’t reward Performance Measurement . . .
reward Performance Improvement !!
Lesson 1 . . . People know “what side their bread is buttered on”Lesson 2 . . . Culture first - then scorecarding
Lesson 3 . . . Demo early to bring reality to vaporware conceptsLesson 4 . . . Control expectations since
there may be no data Lesson 5 . . . If data has bad rep, clean it firstLesson 6 . . . Put scorecarding it in their face
(e.g. EIP graphs)Lesson 8 . . . Know the champion’s agenda
Lesson 7 . . . No manager agreement, no KPI’sLesson 9 . . . Scorecarding must be end-to-end or red stays redLesson 11 . . . Some execs don’t trust their info providersLesson 12 . . . Re-engineer reporting systems & train users
Lesson 10 . . . Cascade scorecards down to all employees
Lesson 13 . . . Reward Performance Improvement , not Measurement
Scorecarding - Lessons Summary
• Who We AreWho We Are• Who We Are
A Business Intelligence Presentation
• What Is Business Intelligence To UsWhat Is Business Intelligence To Us
• Our BI Tools & ServicesOur BI Tools & Services
• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos
• Scorecarding Lessons LearnedScorecarding Lessons Learned
• Future DirectionsFuture Directions
• What Is Business Intelligence To Us
• Our BI Tools & Services
• Our Scorecarding Work With Cognos
• Scorecarding Lessons Learned
• Future Directions
Toolset
Services
“What happens if we put 1,000 more cops on the street”
Building
Applications
BI
Consulting
Supporting
Applications
Where To
Find Data
Service Delivery Futures:
Data Warehousing Finance, HR,
Operations
Help Realize Benefits of Integrated Justice
Knowledge Management = BI (#’s) + Documents (text)
“Those companies that learn and translate that learning into action, will succeed.”
Jack Welsh, Chmn, GE
+ Culture ChangeInfo MgmtKnowledge Map
The Top 2 Justice Enterprise Tech Priorities:
Exciting Long-Term Futures
IJ Project
BI
#1
#2
Survey of Fortune 500 CEO’s
Toolset Futures:
Latest Release (v7):
•Incremental Update (by KPI)
•Customization (like Upfront templates)
•Alarm ball Drill-down
•Integration with VIZ
•All Within Upfront
. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most
exciting
Toolset Futures:
BI Anywhere … anytime!
PalmPilot QualcomWireless
That’s My presentation...
and I’m outta’ here!Just kidding ...
Questions ...
That’s My presentation...
and I’m outta’ here!Just kidding ...
Questions ...