Ways for increasing sales in travel companies8 tips for better sales performance

DID YOU KNOW?

Each year, you’ll lose 14% of your customers!

Don’t forget about the simple and small things that come from the customer!

#1Highlight the benefits of

your product/service

Ask your customers to write a review of your product/service!

...listen to your customers. Your customers will make you better!

#2Listen carefully and show empathy

REMEMBER: The ability to listen is equally as important as the ability to speak!

! When you don’t listen to others, you are not learning or understanding anything...

#3Call them if you promise

Keeping promises (or not) builds or breaks the trust in human relationships...

NOTE: You want to build long term relationships with your customers!

#4Offer different solutions

...because

a)they will feel like their message is being heard

b)they will realize they are not just a number for you

# 5Avoid negative words and remain polite

Being polite to your customers shows you have compassion!

#6Apologize if needed

Being able to apologize can bring benefits like

stronger relationships,

reduced conflict,

and forgiveness.

It’s well worth the effort!

# 7Repeat their concerns

Sad truth:

Even if you’re right, somehow, you’ll end

up being wrong.

Repeating your customer’s problem after them shows them you were listening, which can help

lower their anger and stress levels.

#8Let them know their comments are being heard, noticed and reported

Even difficult customers can have good ideas, or push your business to a higher

level.

Criticism can improve your business by giving

new ideas,

feedback,

comments!

You can let them know that their comments were marked up and when a

change is made, you’ll let them know.

BUT, in this case, don’t forget to call them!

#9Don’t answer emails right after seeing

them, take the time to cool down instead

Do not leave issues unresolved but at the same time, know when to take a break and try to lay

low for a while.

#10Consult with your colleagues

When having difficult customers, you need to find a personalized way to communicate with them.

Brainstorm their issues or situations with your colleagues.

You can come up with some good ideas of solving the problem that occurred.

YES, we do create, advise, educate, train, provide and implement integrated comprehensive business solutions

based on information technologies!

Know more about us!Blog article „How to deal with difficult customers”: http://blog.itravelsoftware.com/2014/02/how-to-deal-with-difficult-customers/

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See how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/

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