Post on 03-Apr-2018
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Communication Styles
Shoma Mukherji5 Sep 2012
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Patterns of verbal and nonverbal behavior others can observe.
Not an ability (how well someone can do something)
Preferred way of using ones abilities (how someone likes to
do something)
Understanding helps in managing three key relationships:
with self, with another person, with members of a group.
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Dominance : Tendency to display a take-charge attitude.
Low dominance people : cooperative and eager to assist others.Low in assertiveness, more willing to be controlled by others.
High dominance people: more assertive, seek control over others,
give advice freely, frequently initiate demands.
Style Model 1
Sociability : Tendency to seek and enjoy social relationships.
At top ofsociability continuum, people express feelings freely, are
open and talkative and like personal associations.
At bottom of sociability continuum, people control feelings, aremore reserved and formal in social relationships.
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High Sociability
Low Sociability
LowDominance
High
Dominance
Emotive
Director
Supportive
Reflective
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Displays spontaneous, uninhibited behavior
Talks rapidly, expresses views with enthusiasm, uses vigorous hand
gestures
Displays personality dimension described as extroversionEnjoys being with people, tends to be active and upbeat, likes
informality and usually operates on a first-name basis
Possesses a natural persuasiveness.
Finds it easy to express point of view dramatically and forcefully
Emotive
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Director
Projects a serious attitude
Frank, assertive, and very determinedOften communicates no-nonsense attitude. Gives impression that
they cannot have fun
Expresses strong opinions
With firm gestures and tone of voice communicating determination,
projects the image of someone who wants to take control
May project indifference
Cannot easily communicate warm, caring attitude. Finds it hard toabandon formal approach in dealing with people
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Reflective
Expresses opinions in a disciplined, deliberate mannerNever in a hurry, expresses measured opinions. Emotional
control is a common trait
Seems to be preoccupied
Is rather quiet, may seem aloof and difficult to get to know
Prefers orderliness
At a meeting, this person appreciates an agenda. Enjoys reviewing
details and making decisions slowly
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Supportive
Listens attentivelyGood listeners have a unique advantage in many occupational
settings - loan officers, sales personnel, and supervisors
Avoids the use of power
Likely to rely on friendly persuasion than power when dealing withpeople. Likes to display warmth in their speech and written
correspondence
Makes and expresses decisions in a thoughtful, deliberate manner.
Appears low-key in a decision-making role
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High Sociability
Low Sociability
LowD
ominance
HighDom
inance
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Emotive Style
Outspoken to the point of being offensive - Unwilling to listen to the views
of others. Uses exaggerated gestures and facial expressions
Director Style
Determined to come out on top - Will not admit to being wrong
Appears cold and unfeeling when dealing with others
Reflective Style
Avoids making a decision - Seems overly interested in detail
Stiff and formal when dealing with others - Seeks to achieve perfection
Supportive StyleAgrees with everyone to win approval - Constantly seeks reassurance
Refuses to take a strong stand - Tends to apologize a great deal
Excess Zone Behaviours
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Ability to create and maintain interpersonal relations with others,
regardless ofones communication style
Versatility
What can I do to make it easier for the other person
to relate to me?
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Style Flexing
A deliberate attempt to change your style to meet the needs ofanother person. A temporary effort to act in harmony with
anotherpersons communication style
Customizing your communication style often requires learning
how to overcome your strengths
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Style Model 2
Aggressive
Assertive
Passive
Stand up for ones own right, feel superior,
violate the rights of others, ignore their
feelings
Stand up for ones own right while maintaining
respects for others
Value rights of others as more important than ones
own, avoid expressing thoughts, feelings andopinions
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Being an Assertive Communicator
Request AssertivenessGetting information, clarification, stating
Refusal AssertivenessSaying No (right time and right way)
Expressing FeelingsSaying how you feel
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CONTENT
EYE CONTACT
BODY POSTURE
DISTANCE/PHYSICAL CONTACT
GESTURES
FACIAL EXPRESSIONS
VOICE TONE, INFLECTION, and VOLUME
TIMING
LISTENING
Tips for Assertive Behaviour
FLUENCY