Post on 11-Jun-2015
57086 Contract and Project Management15David Sowden, The University of Hull
1557086 Contract and Project Management
Quality in a project environment
David Sowden, The University of Hull
Overview
• Quality in a project environment– Purpose– What is Quality?– Quality Management– The quality path– Making project quality work
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Purpose
• Meet business expectations• Enable the desired benefits to be achieved
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What is Quality?
• Quality defined in ISO 8402 as:‘Totality of characteristics of an entity which bear on its ability to satisfy stated and implied needs.’
(also see ISO 9000 )
• Alternative definition: ‘fit for purpose’• Project approach:
• Quality System: form both customer /supplier
• Quality Assurance: setting up of project quality system
• Quality Planning: part of project planning process
• Quality Control: product QA
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Quality Management
• Quality management is defined as the coordinated activities to direct and control an organisation with regard to quality.
• A quality management system is the complete set of quality standards, procedures and responsibilities for a site or organisation. These include:– Quality planning– Quality control (QC)– Quality assurance (QA)
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Quality planning
To control anything, including quality, there must be a plan.
– define the product(s) required for the project• quality criteria for each product(s)• quality methods used• quality control• product(s) acceptance• responsibilities.
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from customer project response
Quality components
Customer’s quality expectations
Acceptance criteria
Project Product Description
Quality Management Strategy
Product DescriptionQuality criteria and
tolerances
Quality Methods
Quality responsibilities
Quality Register
PRODUCT
Quality and approval records
Acceptance records
Qua
lity
plan
ning
Quality
control
The Quality audit trail
Quality Control
Focuses on the operational techniques and activities used by those involved in the project
• Fulfil the requirements for quality (for example, by quality inspections or testing)
• Identify ways of eliminating causes of unsatisfactory performance.
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Quality expectations
The quality expectation for a water pump in a remote village is that it is robust enough to ‘last a lifetime’, whereas because the oil pump in a racing car needs to be light as possible, it may only need to last the duration of one race.
10© Tony Matthews
EXAMPLE
Acceptance criteria
If a customer’ quality expectation for a water pump is that it ‘lasts a lifetime’, the acceptance criteria should focus on those measures that provide sufficient indication or confidence that the pump is capable of lasting a lifetime (defined as a number
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of years) This may include complying with certain engineering standards relating to product durability.
EXAMPLE
Acceptance criteriaA prioritisation technique - The MoSCoW Method
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Must have requirement
Should have if at all possible
Could have but not critical
Would be good to have... (Won’t have the time to do it now, but maybe later)
MSCW
Project Product Description
The Project Product(s) Description(s) includes:• The overall purpose of the product(s)• its composition• The customer’s quality expectations• Acceptance criteria, methods and responsibilities• Project level quality tolerances.
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The relationship between Project Assurance and QA
Project Assurance Quality Assurance
What they do
Provide assurance to the project’s stakeholders that the project is being conducted appropriately and properly.
Provide assurance to the wider corporate or programme organisation that the project is being conducted appropriately and properly and complies to relevant standards and policies.
How they differ
Must be independent of the Project Manager, support and project teams.
Responsibility of the Project Board, therefore undertaken from within the project.
Performed by personnel who are independent of the project.
Responsibility of the corporate or programme management organisation, therefore external to the project.
How they relate
Quality assurance as a corporate or programme management function could be used by the Project Board as part of its Project Assurance regime.
Quality assurance would look for (or require) effective Project Assurance as one of the indicators that the project is being conducted properly.
TASK
Review your Quality plans