30th March Technicians Conference 2009

Transforming Teaching and Learning through ICTA Systemic Approach

Creating a Learning Infrastructure

for a World-City

Brian Durrant

Chief Executive

London Grid for Learning Trust

CEOBrian

Durrant

PALeeanne

O’Connor

L2tICT Project

Content ManagerDavid Mason

Operations ManagerIan Lehmann

Finance Manager/Admissions Business

Operations Manager

Shamaila Ahmedi

London Grid Ltd

L2tICTProject Officers and

reference groupBronwyn FrenchPenny Patterson

Stewart Smith

Editorial Board

ConsultantRay Collins

LGfL ORGANISATIONAL STRUCTURE

Member LAs

LGfL Trust

Executive Board

Technical Steering Group

Portal Development

Group

Curriculum Consultants

Shirley BartonMatthew Cornish

Jo DilworthPippa Dorman

Ali GoucherMina Patel

Nigel PenstoneHelen Sharpe

Bob Usher

Learning Platforms Manager

Chris Wood

Secretarial SupportDebbie Aruliah

North Sector Group South Sector Group West Sector GroupEast Sector Group

Finance Assistant/

Admissions Business

Support OfficerElaine

O’Brien

MLEImplementation

Group

Technical Support

ConsultantRobert Ansell

14 – 19 Content

DeveloperDrew Tibble

Commercial Director

Gordon Ballantyne

Web Editor / Developer and

Technical Consultant

David Sztypuljak

Accounts and Secretarial Assistant

Roshan Alibhai

What is the purpose?

• Aggregated procurements

• Pooled and shared expertise

• Services that meet schools’ needs

• Learning platform

What is the purpose?

• Aggregated procurements

• Pooled and shared expertise

• Services that meet schools’ needs

• Learning platform

• Premium content

• Innovative projects

• Safeguarding pupils

What is the Vision?

Transformation & attainment…

Embedding ICT

Embedding ICT in schools – why?

• New technology is the new literacy– Failing to equip young people as mature ICT

users…. is to fail them– It isn’t new anymore

Embedding ICT in schools – why?

• New technology is the new literacy

- and it isn’t new anymore

- but still unexploited in many classrooms!

Architects + Engineers + Educationalists + Estates Managers + AdArchitects + Engineers + Educationalists + Estates Managers + AdArchitects + Engineers + Educationalists + Estates Managers + Advisers + Contractorsvisers + Contractorsvisers + Contractors+ Local Authority Professionals + Teachers + Pupils + Parents + + Local Authority Professionals + Teachers + Pupils + Parents + + Local Authority Professionals + Teachers + Pupils + Parents + Innovation + Innovation + Innovation +

+ Financiers + P

lanners + Project

+ Financiers + P

lanners + Project

+ Financiers + P

lanners + Project

Managers + IC

T P

rovidersM

anagers + ICT

Providers

Managers + IC

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A classroom from 1850s

From 1869 to 2009 classrooms moved from this…..

To this…..2009…..

Piccadilly Circus 1869…..

London 2009…..

Embedding ICT in schools – why?• New technology is the new literacy• To empower teachers• To transform the way children learn• To raise attainment

……and enhance life-chances• To engage with young people in a medium

in which they are embedded• To foster innovation• To grow a knowledge economy

Embedding ICT in schools – How?

• Vision

(e.g. why broadband?)

Embedding ICT in schools – How?

• Vision

• Planning- including curriculum planning

Embedding ICT in schools – How?

• Vision

• Planning

• Resources

• Training – what training?

Embedding ICT in schools – How?

• Vision

• Planning

• Resources

• Training – skills AND pedagogy

• And the missing ingredient…….

• Training for Leadership

Embedding ICT in schools – How?

• Vision• Planning• Resources • Training – skills AND pedagogy• Training for Leadership • Communication

– information– evangelism…. – drip,drip,drip….

Embedding ICT in schools – How?

• Vision• Planning• Resources • Training – skills AND pedagogy• Training for Leadership • Communication • Mentors www.consultants.lgfl.net • Best practice www.videos.lgfl.net

Any questions?

brian.durrant@lgfl.org.uk

Working together for schools

Leading with ICT…

Data Issues: Brent Heads ICT Steering Group 06-03-09

Brent Heads’ ICT Steering Group06-03-09

Data Issues

Data Issues: Brent Heads ICT Steering Group 06-03-09

Agenda

• Introduction• Some of the main questions• Part 1: Data Security

– Some issues– Securing Personal Data

• Part 2: The Connected Future– Some Issues– Data Sets

• AOB

Data Issues: Brent Heads ICT Steering Group 06-03-09

Some of the Main Questions

• Why Automated Collection?• What is collected and when?• Why is it collected by Chesterfield House?• Why is it collected by Fronter?• Why is it collected by London Grid for

Learning(Atom Wide)?• What does a school need to do to comply with

the Data Protection Act?• Why the need for regular school audits?

Data Issues: Brent Heads ICT Steering Group 06-03-09

Part 1: Data Security

Data Issues: Brent Heads ICT Steering Group 06-03-09

Some issues seen in some schools

• File servers stored in unlocked offices e.g..• Poor data backup arrangements e.g…• Subsets of data available on websites in Excel• Subsets of data taken out of school on

unencrypted USB Keys• Full data sets taken out of school on laptops not

password protected or encrypted• Remote access to school admin servers via

insecure software e.g. PCAnywhere• Inaccurate MIS data

Data Issues: Brent Heads ICT Steering Group 06-03-09

Data Security - DOs• Strictly limit access to personal data to those who need it to do their jobs.• Tailor the subset of data which users can see, to that required to do their job.• Enforce the use of strong passwords that contain both numbers & capital

letters.• Enforce regular password changes that do not allow users to reuse old

passwords.• Regularly review users & rights to ensure that these reflect job needs, that they

are current & correct.• Do ensure that remote access to the school network is limited & that

connections are encrypted.• Limit & control the personal data that is taken from the school on portable

devices (Memory sticks, PDAs, Laptops etc.)• Ensure that all personal data that is taken out of the school is in encrypted

form.• Ensure that personal & other data is regularly backed up & that a copy is

securely stored off-site wherever possible.• Ensure that all file servers that contain personal data are in a secure, normally

locked location.• Ensure that PCs that have regular access to personal data through the logged

in user are provided with a password protected screensaver

Data Issues: Brent Heads ICT Steering Group 06-03-09

Data Security – DON’Ts• Allow remote access to fileservers using products such as

PCAnywhere or Microsoft’s Remote Desktop Connection software.

• Post spreadsheets containing personal data without individual password protection on public facing web sites.

• Post children’s photos on school websites without ensuring that no personal details are present in the file name or metadata.

• Do not allow children’s photos to be downloadable from school web sites by right-clicking the image.

• Allow remote access to file servers from “Any IP Address” without strictly limiting the range ports that are opened.

Data Issues: Brent Heads ICT Steering Group 06-03-09

Data Security Audit

Where do I start?

• Carry out a regular data security audit• Are you registered with the Information Commissioners

Office – is your registration up to date?

www.ico.gov.uk

There is a wealth of information on this site• On the audit trail check the dos and don’tsIf your registration is not up to date and/or you are not doing a regular

audit, and responding to its findings, it is unlikely that you are compliant with the act

Data Issues: Brent Heads ICT Steering Group 06-03-09

LGfL Secure and Remote Access

– Secure Remote Access costs £60 pa per concurrent user.

– Secure Remote Access allows access to school networks for users who want to connect remotely from anywhere within the LGfL network or via the Internet through standard web browser clients.

– It is secure and encrypted

Data Issues: Brent Heads ICT Steering Group 06-03-09

Securestore – Secure and Remote Storage

• Secure, encrypted data storage• Automated, prescheduled and on demand

backups• A minimum 1 month backup history• Easily upgradeable storage space• Quick and simple data restoration• Uses existing broadband connection

overnight, keeping costs down• 50GB + 1 Server licence costs £450pa

Data Issues: Brent Heads ICT Steering Group 06-03-09

Part 2: The Connected Future

Data Issues: Brent Heads ICT Steering Group 06-03-09

Some Issues

• MLE Integration• SIF• Groupcall• USO • StaffMail• LondonMail

Data Issues: Brent Heads ICT Steering Group 06-03-09

Data Sharing (1)

• The Connected Future sees a number of information systems both inside & outside school sharing data.

• Data security is paramount & systems need to exchange data over an encrypted channel.

• Data elements need to be in a consistent, standard form & need to be present in Schools’ MIS e.g. MLE integration and various data sets

• Standardised data exchange protocols are required.

Data Issues: Brent Heads ICT Steering Group 06-03-09

Data Sharing (2)

• The standard defined for data exchange is SIF (Schools [now Systems] Interoperability Framework). This is an Internationally defined standard.

• SIF products are not yet available. In the interim the Authority has determined that an alternative, called Groupcall Xporter will be deployed to all schools. (See Brent circulars 2270, Nov 2006 & 3457 Jan 2009) available in the Resources area to regularly & automatically collect data.

Data Issues: Brent Heads ICT Steering Group 06-03-09

GroupCall Xporter

• Xporter a small service that runs on the school’s MIS server & is configured centrally.

• Xporter runs specified MIS reports & transfers the data securely

• Xporter collects staff and pupil data to keep USO up to date

• Xporter collects the CTF data set used by the LA• Xporter will be superseded in 2010 by SIF

Data Issues: Brent Heads ICT Steering Group 06-03-09

Resources enabled by GroupCallUnified Sign-On (USO):

• A single username and password for every relevant student and member of staff in London, granting access to all supported LGfL resources

• Second-factor authentication is available using OTP (one time password) tags for services accessing any sensitive data

StaffMail: • For Staff, Governors and Admin

• Full Exchange 2007 Functionality• Provided ‘free’ to LGfL Schools• Replacement to Synetrix @mail system

LondonMail:• Web-mail service for curriculum use. Replaces DigitalBrain service • Inbound and outbound mail filtering by MicroSoft, protects against

viruses, spam and inappropriate content• Provided ‘free’ to Brent Schools

Data Issues: Brent Heads ICT Steering Group 06-03-09

SIF* (Schools

Interoperability Framework)

Staff + Pupils

Common Transfer

File (CTF)*

Pupil Only

London MLE

(pupil)

London MLE (staff)

Pupil USO

Staff USO

First name Yes Yes Yes Yes Yes Yes Last name Yes Yes Yes Yes Yes Yes

Email address

No No No No If London Mail or

SafeMail is chosen

Yes

Username No No Created Created Created Created Password No No Created Created Created Created User type No No Yes Yes Yes Yes LA code Yes Yes Yes Yes Yes Yes DCSF School code

Yes Yes Yes Yes Yes Yes

Date of birth

Yes Yes No Yes Yes Yes

Unique pupil

number

Yes (Pupils)

Yes (Pupils)

Yes NA Yes NA

Current year group

Yes (Pupils)

Yes (Pupils)

Yes Yes Yes No

Class No No Yes Yes Yes No Gender Yes Yes No No Yes Yes

Title Yes Yes Yes Yes

*Note 1: The CTF data set also contains detail of pupil’s SATs results, their previous school, ethnicity, SEN status, free school meal status, address & attendance information.*Note 2: The SIF data set contains all that is in the CTF data set together with information on staff as well as pupils. Staff information also contains, for example, the National Insurance (NI) number, length of service and grade.

Data Issues: Brent Heads ICT Steering Group 06-03-09

Resources

• Copies of the Consultation version of the Brent Data Security Strategy are now available

Data Issues: Brent Heads ICT Steering Group 06-03-09

END

Information Management Strategy framework and data security

Final report on Data Handling Procedures across government

Cross Government Actions: Mandatory Minimum Measures

Cabinet Office guidance

Information Management Strategy framework

Data security good practice guides

The Information Management Strategy framework

helps schools respond to the need to manage increasing amounts of data effectively and securely

allows schools to assess their position and develop a strategy

developed with local authorities and schools

works with existing tools

covers all areas of information management including security

Leadership and managementLeadership and management

Framew

ork for ICT supportFram

ework for ICT support

Information Management Strategy frameworkInformation Management Strategy framework

ResourcesResources

Extending opportunitiesExtending opportunities

Professional developmentProfessional development

AssessmentAssessment

CurriculumCurriculum

Learning and teachingLearning and teaching

How Becta frameworks work together

Parental engagement frameworkParental engagement framework

Self-review framework

Impact on learner outcomesImpact on learner outcomes

Security

The need for a strategy

DCSF

Local Authorities

Parents

Agencies

Diplomaproviders

Learners

Objective

To help schools make more effective use of data and develop an information management strategy

Why?

Using the framework

Underpins learning and

teachingU

nderpins learning and teaching

Little in place

Framework content

Supporting materials

• guide for each strand• suggested possible sources of evidence

• hint and tips on possible actions

• further help and information

• guidance booklet for local authorities

Becta Data handling security guidance

Available from www.becta.org.uk/schools/datasecurity

More information

A T O M W I D E

Working with LGfL and its Partners since 2003

Engaging with LGfL, and the 33 London LAs, in support of London schools

Working with key LGfL service providers such as Fronter and Synetrix

Four USO-family services supporting the theme of this conference

LGfL responding to Information Handling & Data Security guidance from Becta

LGfL USO (Unified Sign On) & Shibboleth

Single username and password for all LGfL services

Shibboleth access to the LGfL Content Grid, LondonMLE, Video Central, ‘Weather’, Podcasting, and more

USO for services such as Click to Meet, Sophos,per-user filtering, StaffMail and LondonMail

LA-specific services and local school ADs

USO accounts can be created and managed using MIS data export tools

The future includes SIF – Systems Interoperability Framework

LGfL USO-OTP

A One Time Password tag to provide Second Factor Authentication

Low-cost, and easy to implement, additional layer of security

For USO and Shibboleth-protected services

Convenient, robust and easy to carry

Increases awareness of sensitive data and preferences for its handling

Ideal for senior staff and admin user access

LGfL USO-FX (File eXchange)

Secure inter-school and school-LA document transfers using https

USO authenticated uploads and downloads

Individual or group addressing by USO ID

Full audit trail of document views, downloads, and ‘deletions’

Email ‘Announce’ messages

USO-OTP protected options

LGfL USO-DigiSafe

Secure portable storage via USB flash drives and ruggedized hard drives

LA and school-focused centrally-managed service

Assigned to individuals via USO username

PIN and biometric (fingerprint) authentication

4GB flash drives with biometric option

Hard drives with biometric - 80GB to 500GB

Hardware encryption to FIPS 140-2 Level 2

LA-specific configurations available

Paul McKinnon

paul@atomwide.com

0870 236 5000

30th March Technicians Conference 2009

Coffee Break

Your Network Asset Synetrix

LGfL Technicians’ ConferenceBT Centre, London30th March 2009

www.synetrix.co.uk

And here today...

Arthur Bird, Account Director, LGfL• Introductions, The Network & Services

Symon Lorenzo, Customer Services Manager• CSC supporting you...

• ...and the support team in the Foyer. Come and find us…It’s good to talk

www.synetrix.co.uk

Your London Network

• This is a tested partnership between:

• You the users• The 33 London LA’s• LGfL & Synetrix• Supporting other LGfL supply partners.

It’s enduring. We all have reason to be proud of it.

www.synetrix.co.uk

Croydon

Purley

Merton

Bromley

BexleyHeath

Welling

Lewisham

Richmond

Hayes

Harrow

Park Royal

EarlsCourt

TeleHouse

Romford

BarnetHaringey

Newham

WalthamForest

Enfield

Lambeth

Core

Camden

Core 10Gbps Links

Nodal Loop 1Gbps

CORE

AP

Core Network Node

Aggregation Point (AP)

www.synetrix.co.uk

Network map with schools on it

Arthur

www.synetrix.co.uk

www.synetrix.co.uk

The Network Refresh Programme

www.synetrix.co.uk

The Drivers for ICT in Schools

• Schools’ drivers– Improve pupil to PC ratio– Improve ICT throughout the school– Embedding ICT into the curriculum

• Schools’ demand– Reliable and consistent service– Secure and safe WWW teaching and learning

environment– Local flexibility and a fit to pupil development– A vision to the future 2012 and beyond

• Schools’ long term focus– Invest in technologies that will continue to be

cost effective as needs change

www.synetrix.co.uk

All of us must be be prepared….

www.synetrix.co.uk

A 21st Century Learning Environment

Per

sona

lisat

ion

Learning Network

Data & Integration

Content

Learning Applications

Security, Privacy & Access

Teachers & Learners

Mob

ility

and

Hom

e A

cces

s

www.synetrix.co.uk

A Step Ahead of You – A Future Proof Investment

• Forward Planning• Web based applications require high availability• On the road to ‘in cloud’ computing• QoS enabled to support real time traffic• Mobility • Increasing collaboration• ~£8M additional investment over the next 2 years

www.synetrix.co.uk

Network Refresh Programme Testing & Rollout

• POC & Migration testing from April-June 09 • Core deployment from July-August 09 • Access rollout commence August 09• Edge Refresh Programme (CPE replacement) in

progress

Target Completion Date: September 2010

www.synetrix.co.uk

Network Refresh Programme Technology Upgrade

• Upgrade existing Juniper M160 with Next Generation MX960

• Replace Existing M10 with Juniper MX480’s• Replace Existing Extreme S48i aggregation switch with

Juniper EX4200.• Extreme 24e3/S200 replaced with Juniper J2320• Architecture design based high end core routing products

www.synetrix.co.uk

Existing services

www.synetrix.co.uk

Improving the Customer Service Centre to support your School

Symon Lorenzo

Customer Services Manager

www.synetrix.co.uk

CSC Improvements – people and process

• Process redesign

• Restructured teams; same location– Operations teams (1st, 2nd, 3rd line) – Network Management Systems teams

• Significant investment in people and systems

• Skills gaps plugged with training , knowledge transfer ....and more staff

www.synetrix.co.uk

CSC Improvements – systems and technology

• ITSM (IT Service Management) - incident, problem, change and configuration management

• Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company

• Talk2Synetrix enhancements

• CISCO VoIP – Live Easter 2009

www.synetrix.co.uk

SLA Improvements

www.synetrix.co.uk

What’s next ?

• Continued training and knowledge transfer

• Evaluating new support tools and systems

• Many more internal projects already running:– Instant Messenger– Automated email management

www.synetrix.co.uk

We are here to help you

Your Feedback............Ideas..........

Send us an e-Mail ...............

Symon.Lorenzo@Synetrix.co.uk

Customer Services Manager

lgflteam@synetrix.co.uk

www.lgfl.net

www.mlesupport.lgfl.net

London MLE User Forums

You can join in by “Requesting an Invite” to the “London MLE User Forums” found under fronter.com/lgfl/(Log in to Fronter and go to display all rooms | external room invite)

Alternatively simply email chris.wood@lgfl.org.uk with your username.

www.frontersupport.co.uk

LGfL Technicians Conference

Antony Moore - Education Director - Fronter UKTom Soron - Operations Manager - Fronter UK

Supported MIS Systems

RM G2 support end of April

SIMS.net

RM Integris

CMIS

CMIS Webservice

Wauton Samuels

Wauton Samuels Webservice

Phoenix Gold

Phoenix E1 (SIF over HTTPS)

SIMS.net 535

RM Integris 140

734

MIS Integrations

Other 59

Total

2 Way MIS integration

Timeline – Currently Scheduled for Fronter 92

Aspects Integration

Assessment (SIMS)

Draft specification

Government agenda driven

Meetings with LA Curriculum and SIMS teams

Capita visiting HQ.

Strategic relationship with Capita

Contractual Requirement for 2 way passing of Assessment data.

Government Requirement

Committed to working with MIS vendors

Technically complex

Updated Parental Access in Fronter 92

Commercially complex

Position paper in draft

Online Reporting Update

Fronter 91

Secondary – Monday 6th July – Emirates Stadium

Primary – Monday 2nd November – Emirates Stadium

30th March Technicians Conference 2009

30th March Technicians Conference 2009