Post on 29-May-2018
8/8/2019 29843066 Interpersonal Conflict Presentation
1/15
Nadeem
SoomroReg # 10278
8/8/2019 29843066 Interpersonal Conflict Presentation
2/15
InterpersonalConflict
Working together isnt always easy
8/8/2019 29843066 Interpersonal Conflict Presentation
3/15
Interpersonalconflict
Interpersonal conflict isunavoidable, but we can
learn to manage it.
8/8/2019 29843066 Interpersonal Conflict Presentation
4/15
Conflict
Functional conflict serves theorganizations interests while
Dysfunctional conflict threatensthe organizationsinterests.
Conflict:A condition that exists anytime inwhich two or more people disagree.
8/8/2019 29843066 Interpersonal Conflict Presentation
5/15
Managing conflict in a dysfunctional
way is a learned behavior and canbe changed.
Conflict is a naturalphenomenon, neither inherentlygood or bad, but there may be
positive or negative outcomes.
Conflict
8/8/2019 29843066 Interpersonal Conflict Presentation
6/15
Antecedents of Conflict
Overlapping or unclear job boundaries.
Competition for limited resources.
Inadequate communication.
Interdependent tasks.
Organizational complexity.
8/8/2019 29843066 Interpersonal Conflict Presentation
7/15
Antecedents of Conflict
(continued)Unreasonable or unclear policies,standards, or rules.
Unreasonable deadlines or extreme time
pressure.Decision making by consensus.
Unmet expectations.
8/8/2019 29843066 Interpersonal Conflict Presentation
8/15
88
Personal Styles of Dealing withConflict
Turtle (Avoidance)
Teddy Bear (Accommodation)
Shark (Domination)
Fox (Compromise)
Owl (Integration)
8/8/2019 29843066 Interpersonal Conflict Presentation
9/15
Five Conflict-Handling Styles
Sharing Accomodative
Competitive Avoiding
Collaborative
High Low
High
Low
Conc
ernf
orOthers
Concern for Self
8/8/2019 29843066 Interpersonal Conflict Presentation
10/15
Outcomes of Conflict
Lose-lose
no one achieves his or her true desires and the underlying reasons forconflict remain unaffected.
Competition
uses force, superior skill, or domination to win a conflict.
Compromise
occurs when each party to the conflict gives up something of value tothe other.
Win-lose
one party achieves its desires and the other party does not.
Collaboration
involves working through conflict differences and solving problems so
everyone wins.Win-win
the conflict is resolved to everyones benefit.
8/8/2019 29843066 Interpersonal Conflict Presentation
11/15
How to Build Cross-CulturalRelationships and minimize
ConflictBehavior Be a good listener
Be sensitive to the needs of others
Be cooperative, rather than overly competitive
Advocate inclusive (participative) leadership
Compromise rather than dominate
Build rapport through conversations
Be compassionate and understanding
Avoid conflict by emphasizing harmony
Nurture others (develop and mentor)
8/8/2019 29843066 Interpersonal Conflict Presentation
12/15
8/8/2019 29843066 Interpersonal Conflict Presentation
13/15
Some Assumptions aboutthe Win-Win Method
Your needs are important
My needs are equally importantWe will approach this conflict from aneeds standpoint, not a solution
standpoint.I will never use my power.
8/8/2019 29843066 Interpersonal Conflict Presentation
14/15
Steps in Win-Win ProblemSolving
Steps To Follow:1. Defining the problem in terms of needs.2. Generating possible solutions
(brainstorming).3. Evaluating and testing the various
solutions.4. Deciding on mutually acceptable
solutions.5. Implementing the solution. (Try it out.)
6. Evaluating the solution.
8/8/2019 29843066 Interpersonal Conflict Presentation
15/15
Thanks for Your KindAttention
QuestionsAre
Welcomed