Moments of Truth

The Successful Club Series

290

The Mission of the Club The mission of a Toastmasters club is to

provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.

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The Reasons Members Leave

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1% die 3% move away9% move on to other products because of a recommendation

9% find a cheaper product elsewhere

10% are chronically dissatisfied

68% go elsewhere because the people they deal with are indifferent to their needs

A Moment of Truth is an episode where a member comes in contact

with any aspect of the Toastmasters experience and

forms an impression of a club’s quality and service.

Moments of Truth

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First impressions Membership orientation Fellowship, variety and communication Program planning and meeting

organization Membership strength Achievement recognition

Toastmasters’ Moments of Truth

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First Impressions Guests greeted warmly and introduced to

officers and members Guest book and name tags provided Professionally arranged meeting room Arrangements meet speakers’ needs Guests invited to address the club Guests invited to join

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Formal induction, including presentation of pin and manuals

Assignment of mentor Education programs and recognition

system discussed Learning needs assessed Speaking role(s) assigned Member involved in club’s activities

New Member Orientations

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Fellowship, Variety and Communication

Guests greeted warmly Enjoyable and

educational meetings Regularly-scheduled

social events Participation in area, district and

International events Inter-club events Club newsletter and/or Web site–

updated regularly290  Moments of Truth  7

Program and agenda publicized in advance

Members are prepared to carry out all program assignments

All projects are manual projects Meetings begin and end on time Creative table topics and activities Positive and helpful evaluations

Program Planning andMeeting Organization

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Club has 20 or more members Members are retained Promotion in club’s organization or

community Club programs are varied and exciting Toastmasters sponsoring new members

are recognized Regular membership-building programs

Membership Strength

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Recognizing Accomplishments

Award applications immediately submitted to WHQ

Progress chart displayed and maintained Member achievements recognized with ceremony Club, district and international leaders recognized Club and member achievements publicized DCP used for planning and recognition

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