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Health and Well Being and Libraries and Cultural Services Survey
Final Report
by
Hexagon Research and Consulting
For further information contact:
Jim Patton
Director
Hexagon Research and Consulting
Suite 401, 47 Timber Bush
Edinburgh
EH6 6QH
Tel: 0131669 9574
Email: jim@hexagonresearch.co.uk October 2013
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Report by Hexagon Research and Consulting Page 1
Contents
Page
Summary of Key Findings 2 Section 1: Introduction 5 Section 2: Background to the Survey 6 Section 3: Health and Well Being 8 Section 4: Libraries and Cultural Services 24 Appendix 1: Questionnaire 33 Appendix 2: The West Dunbartonshire Citizens’ Panel 50
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Summary of Key Findings Section 3: Health and Well Being
• In 2010 and 2012, less than a quarter of Panel members stated they ate five or more portions of
fruit and vegetables per day. The 2013 survey has demonstrated this has remained largely
unchanged (at 20%)
• In 2007, the majority of Panel members (81%) stated they drank alcohol, with the largest group
(30%) drinking alcohol 1-2 days per week. This remained virtually unchanged in 2010 and 2012
and the 2013 survey has confirmed a similar finding with 77% stating they drink alcohol
• Among male respondents, 13% drank more than 28 units (above the recommended maximum
for men) while 7% of female respondents drank more than 21 units (above the recommended
maximum for women)
• The most common place to drink alcohol is at home (55% of drinkers say they would ‘usually’
drink at home). Conversely, pubs/clubs, restaurants, at a friend’s house or at parties are
‘occasional’ venues for drinking alcohol
• Supermarkets are the main retail outlet used to buy alcohol (by 90%) and chosen because of
price (52%), convenience (23%) and the range of drinks available (22%)
• There has been a significant and continuous fall in the proportion of Panel members who
smoke. In 2008, a quarter of Panel members (25%) stated they smoked and by the time of a
2012 survey, the proportion had fallen to only 13%, almost half the rate recorded in 2008.
Although the 2013 survey recorded the incidence of smoking in a different way, it nevertheless
shows the proportion of Panel members who smoke has fallen again, to 11%
• More than a third of Panel members (38%) said they accumulated at least three hours of
moderate activity over the previous seven days, primarily made up of respondents taking at
least 30 minutes of moderate exercise between 5-7 days per week (36%)
• In 2008, more than half of all Panel members (61%) said they did not take moderate physical
activity ‘on most days of the week’. In 2010 this had fallen slightly, to 56%, and by 2012 to 55%.
The 2013 survey measured this issue in a slightly different way but the equivalent figure was
51%, representing a 10% fall since 2008
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• Almost two thirds (62%) of Panel members who do not take moderate exercise at least five days
a week recognise they are not exercising as much as they should and 46% said they are
planning or thinking of changing the amount of physical activity they undertake
Section 4: Libraries and Cultural Services
• Of five Libraries and Cultural Services venues or services, public libraries were visited most
frequently by Panel members. For example, 56% of all Panel members visited at least once in
the last year, with 18% visiting eleven or more times. Conversely, the mobile library or
housebound service was the least used
• Perceptions among those using each venue or service are very positive. In particular, virtually
all visitors to public libraries (98%) rated them to be at least ‘good’, with 27% saying they were
‘excellent’ and 45% rating them as ‘very good’
• Book borrowing is the most popular activity undertaken by Panel members (37%), with 20%
visiting more than five times a year. Gallery exhibitions were visited by 36% (mainly 1-5 times a
year) and local history exhibitions (also mainly 1-5 times a year) by 24%. Training courses and
children’s events were least used
• Once again, allowing for the very small subsample sizes for most venues apart from book
borrowing and the gallery and history exhibitions, the perceptions of users is very positive. For
example, 93% of those using the book borrowing service found this to be at least ‘good’, with
62% rating it as either ‘excellent’ or ‘very good’. Similar satisfaction ratings were also found for
the gallery and history exhibitions
• Awareness of Library Online, the Council’s 24 hour facility, has improved from 68% in 2010 to
78% in 2013. There has also been a slight rise in the proportion of Panel members using this
service, from 10% in 2010 to 13% in 2013. This small subsample of users was asked which
services they used and their opinions on these. Most used ‘My Library Account’ (98%), obtained
library information (68%) or found out about library events (62%) and satisfaction with these
services was high
• A lower proportion of Panel members (4%) used the Council’s library e-service, with almost a
quarter (23%) not aware of this facility. Most used the service for e-books (75%) and e-
magazines (70%) and once again, satisfaction levels among this small subsample was high
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• In relation to the importance of Library and Cultural Services, 62% of Panel members rated
them as ‘very important’ or ‘important’ to them as an individual while 92% rated them as ‘very
important’ or ‘important’ to the community as a whole
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1. Introduction This document presents the key findings to emerge from a survey of members of the West
Dunbartonshire Citizens’ Panel.
Section 2 of our report presents the background to the assignment which the Citizens’ Panel Steering
Group agreed would cover two key themes:
• Health and Well Being, including Panel members’ views on nutrition, alcohol, smoking
and physical activity (Section 3)
• Libraries and Cultural Services (Section 4)
A questionnaire (Appendix 1) was designed to reflect the key information required for each of these
themes.
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2. Background to the Survey 2.1 The West Dunbartonshire Citizens’ Panel The West Dunbartonshire Community Planning Partnership recognises that developing and delivering
services which meet local needs requires effective and genuine community engagement. Central to this
is the need to ensure that the views of the most disadvantaged communities are heard to help deliver
solutions that contribute to sustainable community regeneration.
An important part of the Partnership’s strategy for effective community consultation has been to
develop a Citizens’ Panel, building on a long standing Panel run by West Dunbartonshire Council.
Originally, the Panel had a core of just over 1,000 members but a decision was taken in March 2009 to
boost this by recruiting up to 400 new members. By the end of the recruitment process in early June
2009, the Panel consisted of 1,433 members. Exercises to refresh the Panel have been carried out
periodically since then. The most recent was conducted in 2012, culminating in a refreshed Panel of
1,479 members, with 767 in the regeneration areas and 712 in the rest of West Dunbartonshire. A
summary of this recent Panel recruitment process is contained in Appendix 2.
An analysis of the characteristics of Panel members indicated that it reflects many of the characteristics
of the West Dunbartonshire adult population. However, as the Panel was recruited through a process of
self selection, it was unlikely that its final composition would fully reflect the characteristics of the West
Dunbartonshire adult population as a whole.
We recommended that this was resolved through re-weighting the final sample achieved in any survey
exercise using the Panel. All findings presented in this report are therefore based on re-weighting
responses to make them reflect the age characteristics of Panel members in the regeneration areas
and in the rest of West Dunbartonshire.
2.2 Health and Well Being and Cultural Services Survey A postal survey approach was adopted for the 2013 Health and Well Being and Cultural Services
Survey. Questionnaires were sent out to Panel members in early September 2013. By early October, a
final response of 984 returns was achieved (67%), and the table below illustrates the high level of
accuracy that can be attributed to the results derived from this response overall, as well as for the two
main sub areas.
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Survey Response
West Dunbartonshire
Regeneration Areas
Remainder of West Dunbartonshire
Sample achieved
984 384 600
Sampling error
± 3.2% ± 5.0% ± 4.0%
As illustrated above, results for the Panel as a whole have sampling errors limited to only ± 3.2%. This
means, for example, that if 50% of Panel members say they feel safe in their neighbourhood, the real
figure will be in a narrow range, from only 46.8% to 53.2%.
The sampling errors for the regeneration areas and the rest of West Dunbartonshire rise marginally to
only ± 5.0% and ± 4.0% respectively.
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3. Health and Well Being
3.1 Nutrition In 2010 and 2012, less than a quarter of Panel members stated they ate five or more portions of fruit
and vegetables per day. The 2013 survey has demonstrated this has remained largely unchanged (at
20%). The 2013 survey also measured the portions of crisps, chocolate and cake eaten daily, with
almost three quarters (73%) saying they eat between 1-2 portions.
Portions of fruit and vegetables eaten each day
Regeneration Areas
2010 2012 2013
Rest of West Dunbartonshire
2010 2012 2013
West Dunbartonshire
2010 2012 2013
5 or more portions a day
15% 16% 18% 23% 27% 21% 20% 24% 20%
3 - 4 portions a day
44% 40% 37% 44% 43% 46% 44% 42% 43%
1 – 2 portions a day
37% 35% 40% 27% 28% 29% 30% 30% 33%
None 4% 5% 4% 4% 1% 3% 4% 2% 3%
Don’t know 0% 4% 1% 2% 1% 1% 2% 2% 1%
Portions of crisps/chocolate/cake etc eaten each day
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
5 or more portions a day
1% 3% 3%
3 - 4 portions a day
11% 10% 10%
1 – 2 portions a day
72% 74% 73%
None 16% 12% 13%
Don’t know 0% 1% 1%
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Panel members were asked to state their height and weight so the Panel could be assessed for it
representativeness on these factors. As illustrated below, the largest group of male respondents are
between 5’7’’ and 6’ tall and weigh between 13 stones and 13 stones 13 pounds. The largest group of
female respondents are between 5’0’’ and 5’6’’ tall and weigh between 10 stones and 10 stones 13
pounds. Height of Panel Members
Height Male Female
All Respondents
Unobtainable 1% 1% 1%
Under 5’ 1% 4% 3%
5’.0’’ to 5’6’’ 15% 79% 52%
5’7’’ to 6’ 72% 15% 39%
Over 6’ 11% 1% 5%
Weight of Panel Members
Weight Male Female
All Respondents
Unobtainable 5% 2% 4%
Under 8st. 1% 2% 1%
8st.0lbs – 8st.13lbs 2% 8% 5%
9st.0lbs – 9st.13lbs 3% 17% 11%
10st.0lbs – 10st.13lbs 6% 24% 17%
11st.0lbs – 11st.13lbs 14% 16% 16%
12st.0lbs – 12st.13lbs 16% 13% 14%
13st.0lbs – 13st.13lbs 20% 5% 11%
14st.0lbs – 14st.13lbs 12% 5% 8%
15st.0lbs – 15st.13lbs 9% 3% 6%
16st.0lbs – 16st.13lbs 5% 1% 3%
17st.0lbs+ 7% 3% 5%
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Most Panel members have a positive view about their feelings and thoughts. For example, over half
said each of the statements in the table below applied to them ‘often’ or ‘all of the time’, peaking at 81%
for being able to make up their mind about things.
Statements about feelings and thoughts
None of the time
Rarely Some of the time
Often All of the time
I’ve been feeling good about myself
1% 7% 36% 43% 13%
I’ve been feeling close to other people
1% 8% 27% 48% 16%
I’ve been feeling confident
3% 8% 35% 39% 15%
I’ve been able to make up my own mind about things
1% 3% 15% 45% 36%
I’ve been feeling loved
2% 5% 24% 36% 33%
I’ve been interested in new things
3% 15% 26% 39% 17%
I’ve been feeling cheerful
1% 6% 32% 48% 13%
3.2 Alcohol In 2007, the majority of Panel members (81%) stated they drank alcohol, with the largest group (30%)
drinking alcohol 1-2 days per week. This remained virtually unchanged in 2010 and 2012 and the 2013
survey has confirmed a similar finding with 77% stating they drink alcohol. However, the findings also
show that, compared to those in the regeneration areas, there is a slightly higher proportion of Panel
members from the rest of West Dunbartonshire who drink on a regular basis. For example, 21% drink
at least three times per week compared to 14% in the regeneration areas.
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Alcohol consumption
Regeneration Areas
2010 2012 2013
Rest of West Dunbartonshire
2010 2012 2013
West Dunbartonshire
2010 2012 2013
Never 23% 23% 28% 16% 20% 20% 18% 21% 23%
Less than once a month
19% 27% 22% 15% 22% 14% 16% 23% 16%
Once a fortnight
15% 11% 13% 13% 11% 13% 13% 11% 13%
1-2 days per week
25% 24% 23% 30% 32% 32% 29% 30% 29%
3-5 days per week
12% 11% 6% 20% 10% 17% 18% 10% 13%
6-7 days per week
6% 4% 8% 6% 5% 4% 6% 5% 6%
Of those drinking alcohol, almost half (49%) only consume up to seven units per week, with another
23% consuming 8 to 14 units. Only 13% consume more than 21 units. Among male respondents, 13%
drank more than 28 units (above the recommended maximum for men) while 7% of female respondents
drank more than 21 units (above the recommended maximum for women).
Units of alcohol in a week
Male respondents Female respondents
All respondents
1 to 7 units 40% 54% 49%
8 to 14 units
21% 25% 23%
15 to 21 units
17% 14% 15%
22 to 28 units
9% 4% 7%
29 to 35 units
4% 2% 2%
More than 35 units
9% 1% 4%
Base: respondents drinking alcohol
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The most common place to drink alcohol is at home (55% of drinkers say they would ‘usually’ drink at
home). Conversely, pubs/clubs, restaurants, at a friend’s house or at parties are ‘occasional’ venues for
drinking alcohol.
Where do you usually drink alcohol?
Usually Often Occasionally Never
At home
55% 9% 32% 4%
In a pub/club
17% 12% 59% 12%
In a restaurant
5% 8% 76% 11%
At friend’s house or at parties
7% 5% 81% 7%
Base: respondents drinking alcohol
Most alcohol is bought in Clydebank (44%) and Dumbarton (42%). Supermarkets are the main retail
outlet used (by 90%) and chosen because of price (52%), convenience (23%) and the range of drinks
available (22%).
Distance would travel to buy alcohol
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Glasgow 7% 4% 5%
Clydebank
44% 43% 44%
Dumbarton
36% 45% 42%
Vale of Leven
13% 8% 9%
Helensburgh
0% 0% 0%
Paisley
0% 0% 0%
Base: respondents drinking alcohol
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Where do you buy alcohol most often?
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Supermarket 88% 90% 90%
Off licence
4% 1% 2%
Pub/Club
5% 6% 5%
Internet
1% 2% 1%
Other 2% 1% 2%
Base: respondents drinking alcohol
Why do you buy alcohol there?
Supermarket Off licence
Pub/Club
Internet
Price 52% 33% 10% 78%
Range of drinks
22% 20% 0% 11%
Opening hours
1% 0% 29% 0%
Convenience to your home
23% 47% 17% 0%
Other 2% 0% 44% 11%
Base: respondents buying alcohol from each source
All respondents were asked about the consequences of their own or someone else’s drinking. The most
common was sickness (hangover or illness), quoted by 22%, with another 12% referring to not being
able to remember events after drinking.
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Consequences of your own or someone else’s drinking
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Physical injury to self 4% 3% 3%
Involved in a fight
1% 0% Under 1%
Damage to a property
1% 2% 1%
Had a fire within your home
0% 0% 0%
Failure to complete work tasks
4% 1% 1%
Absent from work, college or university
7% 1% 2%
Can’t remember events after drinking
15% 10% 12%
Hospitalisation or visit to A&E
1% 2% 2%
Problems with relationships
8% 4% 5%
Worries about your family/children
2% 2% 2%
Trouble with police
1% Under 1% Under 1%
Sickness (hangover, illness)
28% 20% 22%
Other 1% 0% Under 1%
3.3 Smoking There has been a significant and continuous fall in the proportion of Panel members who smoke. In
2008, a quarter of Panel members (25%) stated they smoked, with 18% smoking everyday (rising to
25% among those living in the regeneration areas). The 2010 Multi Topic Survey confirmed a reduction
in the proportion of smokers (to 17%) with the biggest fall among those who smoke everyday (from
18% to 12%). By the time of a 2012 survey, the proportion of Panel members smoking had fallen to
only 13%, almost half the rate recorded in 2008. Yet again, the reduction was mainly among those who
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had smoked every day. The 2013 survey recorded the incidence of smoking in a different way but it
nevertheless shows the proportion of Panel members who smoke has fallen again, to 11%. The vast
majority of Panel members also said they are either ‘seldom’ (59%) or ‘never’ (24%) in places where
there is smoke from other people smoking tobacco.
Smoking 2008 – 2012
Regeneration Areas
2008 2010 2012
Rest of West Dunbartonshire
2008 2010 2012
West Dunbartonshire
2008 2010 2012
I have never tried or only tried once or twice
36%
45%
46%
46%
51%
52%
43%
49%
50%
I gave up smoking but started again
7% 5% 5% 1% 3% 4% 3% 4% 4%
I have given up smoking
24% 36% 35% 36% 33% 37% 32% 34% 37%
I smoke some days
7% 1% 2% 2% 1% 2% 4% 1% 2%
I smoke everyday
25% 13% 12% 14% 12% 5% 18% 12% 7%
Statement which best describes current smoking behaviour
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
I smoke and have no intention of giving up or cutting down
4% 1% 2%
I smoke and want to cut down and / or give up
13% 8% 9%
I no longer smoke but used to in the past
30% 35% 34%
I have never smoked
53% 56% 55%
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Often in places where there is smoke from other people
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Most of the time
4% 2% 2%
Some of the time
21% 12% 15%
Seldom
47% 64% 59%
Never
28% 22% 24%
3.4 Physical activity Current physical activity guidelines for adults suggest they should accumulate 30 minutes per day, five
or more times in a typical week. Moderate physical activity is defined as the effort required for brisk
walking and can include gardening, vigorous housework or cycling. It doesn’t have to be 30 minutes all
at once and short bursts of activity lasting about 10 minutes or more can be added together. As
illustrated in the tables below, more than a third of Panel members (38%) said they accumulated at
least three hours of moderate activity over the previous seven days. The table overleaf shows that this
is primarily made up of respondents taking at least 30 minutes of moderate exercise between 5-7 days
per week (36%).
Moderate activity in the last week
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
None 9% 4% 5%
30-60 minutes
12% 15% 14%
1 to 1.5 hours 11% 12% 12%
1.5 to 2 hours 9% 11% 10%
2 to 2.5 hours 17% 9% 11%
2.5 to 3 hours 9% 10% 10%
At least 3 hours
33% 39% 38%
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How many days did you accumulate at least 30 minutes per day
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
No days in the last week
12% 6% 8%
1 day in the last week
9% 9% 9%
2 days in the last week
10% 20% 17%
3 days in the last week
18% 16% 17%
4 days in the last week
18% 11% 13%
5 days in the last week
13% 13% 13%
6 days in the last week
7% 6% 6%
Every day in the last week
13% 19% 17%
In 2008, more than half of all Panel members (61%) said they did not take moderate physical activity
‘on most days of the week’. In 2010 this had fallen slightly, to 56%, and by 2012 it had fallen another
1% to 55%. The 2013 survey measured this issue in a slightly different way but the equivalent figure for
Panel members not taking moderate exercise for four or more days in a typical week was 51%, another
slight fall since 2012 but representing a 10% fall since 2008.
Walking briskly (77%) was the most common form of moderate exercise taken by Panel members in
the last seven days, with 24% also doing heavy gardening and 15% exercising through dancing, yoga,
aerobics, Pilates or similar. In response to an open ended question, some Panel members also quoted
housework and gentle exercise at home. Almost two thirds (62%) said they took exercise because they
want to lead a healthy lifestyle, 39% did so because they enjoy physical activities and 24% did it as part
of a weight control strategy.
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Taking Moderate Physical Exercise 2008 – 2012
Regeneration Areas
2008 2010 2012
Rest of West Dunbartonshire
2008 2010 2012
West Dunbartonshire
2008 2010 2012
On no days in a typical week
11% 11% 9% 10% 11% 11% 11% 11% 11%
1 day in a typical week
13% 10% 8% 10% 6% 5% 11% 7% 6%
2 days in a typical week
13% 14% 17% 18% 14% 17% 16% 14% 17%
3 days in a typical week
16% 19% 21% 26% 27% 21% 23% 24% 21%
On most days of a typical week
47% 46% 45% 36% 42% 46% 39% 44% 45%
Type of activity taken in the last 7 days
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Walking briskly 72% 78% 77%
Using gym equipment (e.g. treadmill, exercise bike)
7%
11%
10%
Tennis, squash, badminton 1% 8% 6%
Swimming 7% 10% 9%
Jogging or running outdoors 3% 11% 9%
Heavy gardening 24% 24% 24%
Golf, bowling 7% 9% 8%
Football, rugby, hockey, cricket 1% 4% 4%
Dancing, yoga, aerobics, pilates or similar 9% 17% 15%
Cycling outdoors 6% 6% 6%
Other 8% 7% 7%
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Reasons for taking exercise
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
I enjoy physical leisure activities 26% 45% 39%
I want to lead a healthy lifestyle 54% 65% 62%
I have been advised to by a health professional
7% 9% 9%
I do it as part of a weight control strategy
25% 23% 24%
I enjoy meeting people through physical activity / exercise
9% 15% 14%
I have no choice (e.g. part of my job, have to walk to work, I run an allotment)
21%
14%
16%
Something else 4% 4% 4%
Almost two thirds (62%) of Panel members who do not take moderate exercise at least five days a
week recognise they are not exercising as much as they should (compared to only 16% of this group
who do think they exercise enough). Conversely, although 43% of those who do moderate exercise at
least five days a week feel they are exercising enough, a similar proportion of this group feel they need
to exercise more.
Statement most agree with regarding physical exercise
30 minutes of moderate
exercise at least 5 days a week
30 minutes of moderate
exercise less than 5 days a week
All respondents
I think I take enough exercise
43% 16% 28%
I don't think I take as much exercise as I should
43% 62% 60%
I am not able to do enough exercise (because of ill health or a similar reason)
14% 22% 12%
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In relation current and future plans for physical activity, half of those who currently take 30 minutes of
moderate exercise daily at least five days a week said they have no plans to change their level of
physical activity. Conversely, 46% of those who do not take this level of moderate exercise said they
are planning or thinking of changing the amount of physical activity they undertake.
Statement describing personal circumstances 30 minutes of
moderate exercise at least 5
days a week
30 minutes of moderate exercise less than 5 days a
week
All respondents
I have no immediate plans to change the amount of physical activity I undertake
50% 31% 34%
I am thinking of changing or would like to change the amount of physical activity I undertake but have not done anything about it yet
23%
37%
36%
I plan to change the amount of physical activity I undertake and am making preparations (e.g. enquired about exercise classes, planned a walking route)
5%
9%
7%
I have recently increased the amount of physical activity I undertake (within the last three months)
11%
9%
10%
I have increased the amount of physical activity I undertake and I have managed to maintain that change for at least the last 12 weeks
4%
3%
4%
In the last year I have tried to increase the amount of physical activity I undertake but have not been able to maintain that change
7%
11%
9%
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Open spaces such as the natural environment and parks in the country, towns and villages, as well as
private sports/leisure centres, are the facilities used most frequently by Panel members for physical
activity (typically used by 20% on a weekly basis). The facilities least used include golf courses (91%
never use these), playing fields (88%), community centres (83%) and private swimming pools (81%).
Facilities used for activity in the last 12 months
Daily Weekly
Fortnightly
Occasionally (less than monthly)
Never
Community centres
1% 8% 0% 8% 83%
West Dunbartonshire Leisure sports / leisure centres
3% 7% 3% 26% 61%
Private sports / leisure centres
4% 16% 4% 7% 69%
West Dunbartonshire Leisure swimming pools
1% 6% 1% 22% 70%
Private swimming pools
Under 1% 5% Under 1% 13% 81%
Country parks
4% 13% 9% 42% 32%
Town / village parks
7% 13% 12% 36% 32%
Golf courses
Under 1% 3% Under 1% 5% 91%
Playing fields/football pitches
1% 6% 1% 4% 88%
The natural environment (e.g. hills, rivers, lochs)
2% 18% 9% 44% 27%
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The forthcoming Commonwealth Games in Glasgow have created a limited impact on the level of
physical activity Panel members take or plan to take. For example, only 3% said they have influenced
how much physical activity they have undertaken recently while only 9% said they have influenced how
much physical activity they would like to undertake.
Commonwealth Games influenced the following
Regeneration Areas
Yes No
Rest of West Dunbartonshire
Yes No
West Dunbartonshire
Yes No How much physical activity you have undertaken recently
8% 92% 2% 98% 3% 97%
How much physical activity you would like to undertake
14% 86% 8% 92% 9% 91%
Finally, Panel members were asked to indicate what support would be most helpful to be more active,
to eat more healthily, to smoke less and to drink less alcohol. The key factors selected for each
included:
• To be more active – an MOT style health check (29%), more affordable access to physical
activities (29%), family or friends also changing (22%)
• To eat more healthily – more affordable healthier food (29%), easier access to healthier foods
(26%), an MOT style health check (24%), family or friends also changing (23%)
• To smoke less – advice from GP (4%), family and friends also changing (4%), less advertising
on unhealthy things like cigarettes, alcohol and junk food (3%)
• To drink less alcohol - an MOT style health check (9%), family and friends also changing
(7%), advice from GP (6%), less advertising on unhealthy things like cigarettes, alcohol and junk
food (6%)
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Most helpful for a healthy lifestyle
Be more active
Eat more healthily
Smoke less
Drink less alcohol
Advice from your GP 14% 11% 4% 6%
An MOT style health check by a health practitioner
29% 24% 1% 9%
Easier access to healthier foods 5% 26% Under 1% Under 1%
Encouragement / support at work 9% 9% Under 1% 1%
Encouragement from family / friends 20% 14% 1% 4%
Family or friends also changing 22% 23% 4% 7%
Government health promotion campaigns
4% 6% 1% 3%
Increased cost of unhealthy things like cigarettes, alcohol and junk food
2% 5% 2% 3%
Information and advice in books and magazines
6% 7% Under 1% 2%
Information and advice leaflets (e.g. from libraries, doctors)
8% 6% 1% 3%
Information and advice on the internet
7% 7% Under 1% 2%
Joining an organised group
19% 10% 2% 2%
Less advertising of unhealthy things like cigarettes, alcohol and junk food
7% 9% 3% 6%
More affordable access to physical activities (e.g. gyms, leisure centres)
29% 7% Under 1% 2%
More affordable healthier food
13% 29% Under 1% 2%
One-to-one support from a health advisor during a period of change
15% 8% 2% 3%
Prescribed treatment
5% 2% 2% 1%
Telephone advice / helpline
3% 1% Under 1% 1%
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 24
4. Libraries and Cultural Services Of the five Libraries and Cultural Services venues or services listed in the table below, public libraries
were visited most frequently by Panel members. For example, 56% of all Panel members visited at
least once in the last year, with 18% visiting eleven or more times. Conversely, the mobile library or
housebound service was the least used.
Visited any of the following in the last 12 months? Never 1-5 times
6-10 times 11+times
Public Library
44% 30% 8% 18%
Mobile Library or Housebound Service
99% 0% 1% Under 1%
Clydebank Town Hall Museum & Gallery
68% 29% 2% 1%
Backdoor Gallery, Dalmuir Library
88% 8% 3% 1%
Local History Centre (at Clydebank or Dumbarton Library)
79% 16% 3% 2%
Perceptions among those using each venue or service are very positive (although the subsample using
all except libraries is very small and the results for these need to be treated with caution). Nevertheless,
virtually all visitors to public libraries (98%) rated them to be at least ‘good’, with 27% saying they were
‘excellent’ and 45% rating them as ‘very good’.
How would you rate your experience of each venue? Excellent Very good
Good Poor Very poor
Public Library
27% 45% 26% 1% 1%
Mobile Library or Housebound Service
28% 20% 40% 12% 0%
Clydebank Town Hall Museum & Gallery
24% 58% 17% 1% 0%
Backdoor Gallery, Dalmuir Library
10% 47% 41% 2% 0%
Local History Centre (at Clydebank or Dumbarton Library)
14% 40% 42% 4% 0%
Base: respondents visiting each venue
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 25
Book borrowing is the most popular activity undertaken by Panel members (37%), with 20% visiting
more than five times a year. Gallery exhibitions were visited by 36% (mainly 1-5 times a year) and local
history exhibitions (also mainly 1-5 times a year) by 26%. Training courses and children’s events were
least used. Once again, allowing for the very small subsample sizes for most venues apart from book
borrowing and the gallery and history exhibitions, the perceptions of users is very positive. For
example, 93% of those using the book borrowing service found this to be at least ‘good’, with 62%
rating it as either ‘excellent’ or ‘very good’. Similar satisfaction ratings were also found for the gallery
and history exhibitions.
Visited any of the following in the last 12 months
Never 1-5 times
6-10 times 11+times
Book Borrowing
63% 17% 6% 14%
Audio/Visual Borrowing
88% 8% 1% 3%
Gallery Exhibitions
64% 32% 4% Under 1%
Children’s Events (e.g. Bookbug)
91% 6% 0% 3%
Local History Exhibitions
76% 22% 2% Under 1%
Training Courses (e.g. Quest)
94% 4% 1% 1%
Public PC’s
88% 7% 2% 3%
Local History (archives or courses)
90% 9% Under 1% 1%
Other 97% 2% Under 1% 1%
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 26
How would you rate your experience of each venue?
Excellent Very good
Good Poor Very poor
Book Borrowing
29% 33% 29% 2% 7%
Audio/Visual Borrowing
19% 34% 20% 8% 19%
Gallery Exhibitions
13% 49% 37% 1% 0%
Children’s Events (e.g. Bookbug)
33% 44% 23% 0% 0%
Local History Exhibitions
14% 39% 41% 5% 1%
Training Courses (e.g. Quest)
8% 58% 32% 2% 0%
Public PC’s
10% 19% 50% 20% 1%
Local History (archives or courses)
10% 27% 59% 4% 0%
In 2010, the libraries used most often tended to reflect the distribution of the Panel across the three
main towns, with Dumbarton being used by (31%), Clydebank (22%) and Alexandria (20%).In 2013,
there is a greater concentration of Panel members using the library in Clydebank (39%, up 17%), with a
fall in users at most other libraries, particularly Alexandria (from 20% in 2010 to 11%).
2013 Health and Well Being and Libraries and Cultural Services Survey
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Which library in West Dunbartonshire do you use most often?
Regeneration Areas
2010 2013
Rest of West Dunbartonshire
2010 2013
West Dunbartonshire
2010 2013 Alexandria
27% 19% 17% 8% 20% 11%
Balloch
6% 9% 8% 13% 8% 11%
Clydebank
24% 50% 22% 33% 22% 39%
Dalmuir
5% 2% 6% 7% 6% 6%
Dumbarton
26% 19% 33% 32% 31% 28%
Duntocher
1% 0% 4% 4% 3% 3%
Faifley
8% 0% 2% 0% 4% 0%
Gavinburn
0% 0% 4% 0% 3% 0%
Ladyton
2% 0% 1% 0% 1% 0%
Parkhall
1% 1% 4% 3% 3% 2%
Mobile Library
Under 1%
0% 1% 0% 1% 0%
Awareness of Library Online, the Council’s 24 hour facility, has improved from 68% in 2010 to 78% in
2013. There has also been a slight rise in the proportion of Panel members using this service, from
10% in 2010 to 13% in 2013. This small subsample of 111users was asked which services they used
and their opinions on these. As illustrated in the tables overleaf, most used ‘My Library Account’ (98%),
obtained library information (68%) or found out about library events (62%) and satisfaction with these
services was high.
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 28
Do you use Library Online, the Council’s 24hr facility (request/search/renewals)?
Regeneration Areas
2010 2013
Rest of West Dunbartonshire
2010 2013
West Dunbartonshire
2010 2013 Yes 6% 10% 11% 13% 10% 13%
No 50% 65% 53% 64% 52% 64%
Not aware of this facility 38% 22% 30% 22% 32% 22%
I don’t have internet access 6% 3% 7% 1% 6% 1%
Online services used
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
My Library Account (e.g. requests, renewals, search)
97% 99% 98%
Online Reference Services (e.g. Britannica)
3% 5% 5%
Booking a library pc
7% 10% 9%
Finding out about library events
69% 60% 62%
Community Information Database
10% 11% 11%
Library information (e.g. opening hours)
72% 66% 68%
Base: respondents using online services
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 29
Rating of Library Online Service
Excellent Very good
Good Poor Very poor
My Library Account (e.g. requests, renewals, search)
32% 43% 25% 0% 0%
Online Reference Services (e.g. Britannica)
100% 0% 0% 0% 0%
Booking a library pc
100% 0% 0% 0% 0%
Finding out about library events
2% 57% 41% 0% 0%
Community Information Database
0% 40% 20% 40% 0%
Library information (e.g. opening hours)
8% 57% 35% 0% 0%
Base: respondents using online services
A lower proportion of Panel members (4%) used the Council’s library e-service, for example for e-
books, e-audio books and e-magazines, with almost a quarter (23%) not aware of this facility. Most of
the subsample of 41 Panel members used the service for e-books (75%) and e-magazines (70%) and
once again, satisfaction levels among this small subsample were high.
Do you use the Council’s library e-service?
Regeneration Areas
Rest of West Dunbartonshire
West Dunbartonshire
Yes 2% 5% 4%
No 73% 71% 72%
Not aware of this facility
22% 23% 23%
I don’t have internet access
3% 1% 1%
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 30
Library e-services used
West Dunbartonshire
E-books 75%
E-audio books 12%
E-magazines
70%
Base: respondents using the e-service
Rating of Library e-services
Excellent Very good
Good Poor Very poor
E-books 50% 43% 0% 6% 0%
E-audio books 62% 0% 0% 38% 0%
E-magazines
71% 11% 18% 0% 0%
Base: respondents using the e-service
Panel members were asked to indicate how important they rated the services Library and Cultural
Services work in partnership with, as well as the importance of Library and Cultural Services to
themselves and their community. Of the five partnership services, the highest ratings were provided for:
• Employment (87% rated this as ‘very important’ or ‘important’)
• Education (also 87%)
• Health (86%)
In relation to the importance of Library and Cultural Services:
• 62% of Panel members rated these as ‘very important’ or ‘important’ to them as an individual
• 92% rated these as ‘very important’ or ‘important’ to the community as a whole
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Rating of Partnership Services
Very important
Important
Neutral Unimportant Very Unimportant
Health (e.g. baby clinics, smoking cessation, sexual health books)
56% 30% 11% 1% 2%
Employment (e.g. employability classes, CV writing, interview techniques)
53% 34% 11% 1% 1%
Education ( e.g. Early Years, Bookbug, schools mobile library, study groups)
52% 35% 11% 1% 1%
Community Learning (e.g. adult learning, Quest Courses, English for Speakers of Other Languages - ESOL)
37%
37%
21%
3%
2%
Voluntary / community groups (e.g. books clubs, ‘knit and natter’)
32% 35% 27% 5% 1%
Importance of Libraries and Cultural Services
Very important
Important
Neutral Unimportant Very Unimportant
To you as an individual
29% 33% 24% 11% 3%
To the community as a whole
56% 36% 6% 1% 1%
Finally, Panel members were asked through an open ended question for any further comments about
Libraries and Cultural Services. Relatively few made any comments with the principal ones including:
• There should be longer evening hours for working people
• Please keep services local, even if they need to be smaller
• Services and events should be publicised more (e.g. at local super markets)
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• These services are very important, especially for people with no computers at home
• Difficult to find books by author or subject
• I would not like to see the mobile library stopped as I am disabled
• The micro support office in Clydebank should be upgraded
• More senior citizens learning courses for computers
• I was disappointed that the library e-books are not compatible with my Amazon kindle – hence I
cannot use the service
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Report by Hexagon Research and Consulting Page 33
Appendix 1 The Questionnaire
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 34
Dear Panel Member, Health and Wellbeing Welcome to this Citizens’ Panel survey with questions on the very important subject of Health and Wellbeing. In West Dunbartonshire, public services are working together with communities to improve the health and wellbeing of all our citizens. Many factors influence our health and wellbeing. These questions cover a range of lifestyle factors from physical activity to what you eat and drink. The information you provide is confidential and you can be assured that your responses are kept separately from names and addresses to ensure your confidentiality. Panel members are a good reflection of the wider population in West Dunbartonshire. Your answers will provide a picture that helps us to develop the wide range of services that in turn help to improve health and wellbeing for all. Libraries and Cultural Services We are also checking out your views on local library and museum services. We want to ensure that our services meet your needs. We use your feedback to develop new services and make sure our current services work well for you. Thank you for answering these important questions. Once you have completed the questionnaire, please return it in the enclosed FREEPOST envelope – no stamp is required. If you have any questions about this survey, please contact Anne Clegg, Policy Officer, on 01389 737149.
Anne Clegg Policy Officer Co-ordinator WD Citizens’ Panel
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Nutrition Q1. On average how many portions of fruit and vegetables do you eat each day? (Include salad
but not potatoes. Include fruit and vegetables; fresh, frozen, dried or tinned)
5 or more portions a day 1
3-4 portions a day
2
1-2 portions a day
3
None
4
Don’t know
5
Q2. How often per day do you usually eat items such as cakes, pastries, chocolate, biscuits and
crisps?
5 or more portions a day 1
3-4 portions a day
2
1-2 portions a day
3
None
4
Don’t know
5
Q3. What is your height?*
Feet and inches Or Centimetres
Q4. What is your weight?*
Stones and pounds
Or kilograms
* This information is not linked to your name – it is used to provide an overview of height/weight for Panel members.
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Q5. Below are some statements about feelings and thoughts. Please tick the box that best
describes your experience of each over the last 2 weeks.
None of the time Rarely Some of
the time Often All of the time
I’ve been feeling good about myself
1
2 3 4 5
I’ve been feeling close to other people
1 2 3 4 5
I’ve been feeling confident
1 2 3 4 5
I’ve been able to make up my own mind about things
1 2 3 4 5
I’ve been feeling loved
1 2 3 4 5
I’ve been interested in new things
1 2 3 4 5
I’ve been feeling cheerful
1 2 3 4 5
Alcohol
Q6. How often do you drink alcohol at present?
Never 1 Go to Q12
Less than once a month
2 Continue
Once a fortnight
3 Continue
One to two days a week
4 Continue
Three to five days a week
5 Continue
Six to seven days a week
6 Continue
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Q7. Thinking about an average week, how many units of alcohol do you usually drink a week?
(An alcohol 'unit calculator' sheet has been enclosed to help you work this out, giving unit strength of different types of alcohol.)
1 to 7 units 1
8 to 14 units
2
15 to 21 units
3
22 to 28 units
4
29 to 35 units
5
More than 35 units
6
Q8. When you drink alcohol, where do you tend to drink it?
Usually Often Occasionally Never
At home 1
2 3 4
In a pub/club
1 2 3 4
In a restaurant
1 2 3 4
At friend’s house or at parties
1 2 3 4
Q9. If drinking at home/friend’s house, how far would you usually travel to buy alcohol?
Glasgow 1
Clydebank
2
Dumbarton
3
Vale of Leven
4
Helensburgh
5
Paisley
6
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Q10. Where do you buy alcohol most often?
Supermarket 1
Internet 4
Off licence
2 Other (please specify)_______________________________
5
Pub/Club
3
Q11. Why do you buy your alcohol there?
Price 1
Range of drinks
2
Opening hours
3
Convenience to your home
4
Other
5
Q12. In the past year have your experienced any of the following as a consequence of your own
or someone else’s drinking? Please tick all that apply.
Physical injury to self 1
Hospitalisation or visit to A&E
1
Involved in a fight
1 Problems with relationships
1
Damage to a property
1 Worries about your family/children
1
Had a fire within your home
1 Trouble with police
1
Failure to complete work tasks
1 Sickness (hangover, illness)
1
Absent from work, college or university
1 Other, please specify ___________________________
1
Can’t remember events after drinking
1
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Smoking Q13. Which of the following statements best describes your current smoking behaviour?
I smoke and have no intention of giving up or cutting down 1
I smoke and want to cut down and / or give up
2
I no longer smoke but used to in the past
3
I have never smoked
4
Q14. How often are you in places where there is smoke from other peoples smoking tobacco?
Most of the time 1
Some of the time
2
Seldom
3
Never
4
Physical activity This section looks at the amount and type of physical activity that people do as part of their everyday lives. Please answer these questions even if you do not consider yourself to be an active person. Think about the activities you do at work, at home, getting from place to place, and in your spare time for recreation, exercise or sport.
Q15. Thinking about the last 7 days, in total, how much moderate physical activity do you think
you accumulated last week, based on the definition below? Tick one box only and count together any moderate physical activity you did. Moderate physical activity will make you feel warmer and breathe slightly harder than normal and cause your heart to beat a little faster. Examples include: brisk walking, cycling or swimming at an average pace, housework such as hoovering.
None 1
2 to 2.5 hours 5
30-60 minutes
2 2.5 to 3 hours 6
1 to 1.5 hours 3 At least 3 hours 7
1.5 to 2 hours 4
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Q16. Still thinking about the last 7 days, on how many of those days did you accumulate at least 30 minutes per day of moderate physical activity? Only include those activities that you did for at least 10 minutes at a time.
No days in the last week 1
4 days in the last week 5
1 day in the last week
2 5 days in the last week 6
2 days in the last week 3 6 days in the last week 7
3 days in the last week 4
Every day in the last week 8
Q17. Thinking about the last 7 days, which of the following types of physical activity have you
taken part in? Please tick all that apply.
Walking briskly 1
Golf, bowling 1
Using gym equipment (e.g. treadmill, exercise bike)
1 Football, rugby, hockey, cricket 1
Tennis, squash, badminton 1 Dancing, yoga, aerobics, pilates or similar 1
Swimming 1 Cycling outdoors 1
Jogging or running outdoors 1 None of the above 1
Heavy gardening 1 Another form of physical activity (please say what)
____________________________________
1
Q18. Which of the following would you say are reasons why you take exercise? Please tick all
that apply.
I enjoy physical leisure activities 1
I enjoy meeting people through physical activity / exercise
1
I want to lead a healthy lifestyle 1 I have no choice (e.g. part of my job, have to walk to
work, I run an allotment)
1
I have been advised to by a health professional
1 Something else (please specify) ____________________________
1
I do it as part of a weight control strategy
1
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Q19. Thinking about the amount of physical activity you currently undertake, which of the
following three statements do you most agree with? Please tick one box only.
I think I take enough exercise 1
I don't think I take as much exercise as I should
2
I am not able to do enough exercise (because of ill health or a similar reason)
3
Q20. Still thinking about the amount of physical activity you currently undertake, which of the
following statements best describes your personal circumstances? Please tick one box only.
I have no immediate plans to change the amount of physical activity I undertake
1
I am thinking of changing or would like to change the amount of physical activity I undertake but have not done anything about it yet
2
I plan to change the amount of physical activity I undertake and am making preparations (e.g. enquired about exercise classes, planned a walking route)
3
I have recently increased the amount of physical activity I undertake (within the last three months)
4
I have increased the amount of physical activity I undertake and I have managed to maintain that change for at least the last 12 weeks
5
In the last year I have tried to increase the amount of physical activity I undertake but have not been able to maintain that change
6
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Q21. In the past 12 months, how often have you used any of the following facilities for physical
activities within West Dunbartonshire?
Daily Weekly Fortnightly
Occasionally (less than monthly)
Never
Community centres
1
2 3 4 5
West Dunbartonshire Leisure sports / leisure centres
1
2 3 4 5
Private sports / leisure centres
1
2 3 4 5
West Dunbartonshire Leisure swimming pools
1
2 3 4 5
Private swimming pools
1
2 3 4 5
Country parks
1
2 3 4 5
Town / village parks
1
2 3 4 5
Golf courses
1
2 3 4 5
Playing fields/football pitches
1
2 3 4 5
The natural environment (e.g. hills, rivers, lochs)
1
2 3 4 5
Q22. Has the Commonwealth Games influenced any of the following?
Yes No How much physical activity you have undertaken recently
1
2
How much physical activity you would like to undertake
1
2
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Q23. If you want to do any of the following: be more physically active; eat more healthily; drink less alcohol; smoke less, which of the following do you think would be of most help to you?
Please tick up to five options in each column that applies to you. If a particular issue does not apply to you, leave that column blank.
Be more active
Eat more
healthily
Smoke less
Drink less alcohol
Advice from your GP 1
1
1
1
An MOT style health check by a health practitioner
1
1
1
1
Easier access to healthier foods 1
1
1
1
Encouragement / support at work 1
1
1
1
Encouragement from family / friends 1
1
1
1
Family or friends also changing 1
1
1
1
Government health promotion campaigns 1
1
1
1
Increased cost of unhealthy things like cigarettes, alcohol and junk food
1
1
1
1
Information and advice in books and magazines
1
1
1
1
Information and advice leaflets (e.g. from libraries, doctors)
1
1
1
1
Information and advice on the internet
1
1
1
1
Joining an organised group
1
1
1
1
Less advertising of unhealthy things like cigarettes, alcohol and junk food
1
1
1
1
More affordable access to physical activities (e.g. gyms, leisure centres)
1
1
1
1
More affordable healthier food
1
1
1
1
One-to-one support from a health advisor during a period of change
1
1
1
1
Prescribed treatment
1
1
1
1
Telephone advice / helpline
1
1
1
1
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Report by Hexagon Research and Consulting Page 44
Libraries & Cultural Services We are keen to hear your views on the services provided by Libraries & Cultural Services. As part of the Department of Educational Services, our areas of responsibility include: public libraries, museums, galleries, creative learning, arts and heritage. We are asking you to help us to identify: What we are doing well, Where we can improve, and What your priorities are for Libraries and Cultural Services in West Dunbartonshire. Q24. How often in the last 12 months have you visited the following:
Never
1-5 times
6-10 times
11+ times
Public Library
1 2 3 4
Mobile Library or Housebound Service
1 2 3 4
Clydebank Town Hall Museum & Gallery
1 2 3 4
Backdoor Gallery, Dalmuir Library
1 2 3 4
Local History Centre (at Clydebank or Dumbarton Library)
1 2 3 4
Q25. How would you rate your experience of the following services? Excellent Very
good Good Poor Very poor
Not applicable
Public Library
1 2 3 4 5 6
Mobile Library or Housebound Service
1 2 3 4 5 6
Clydebank Town Hall Museum & Gallery
1 2 3 4 5 6
Backdoor Gallery, Dalmuir Library
1 2 3 4 5 6
Local History Centre (at Clydebank or Dumbarton Library)
1 2 3 4 5 6
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Q26. How often in the last 12 months have you visited the following:
Never
1-5 times
6-10 times
11+ times
Book Borrowing
1 2 3 4
Audio/Visual Borrowing
1 2 3 4
Gallery Exhibitions
1 2 3 4
Children’s Events (e.g. Bookbug)
1 2 3 4
Local History Exhibitions
1 2 3 4
Training Courses (e.g. Quest)
1 2 3 4
Public PC’s
1 2 3 4
Local History (archives or courses)
1 2 3 4
Other, please specify ____________________________
1 2 3 4
Q27. How would you rate your experience of the following services? Excellent Very
good Good Poor Very poor
Not applicable
Book Borrowing
1 2 3 4 5 6
Audio/Visual Borrowing
1 2 3 4 5 6
Gallery Exhibitions
1 2 3 4 5 6
Children’s Events (e.g. Bookbug)
1 2 3 4 5 6
Local History Exhibitions
1 2 3 4 5 6
Training Courses (e.g. Quest)
1 2 3 4 5 6
Public PC’s
1 2 3 4 5 6
Local History (archives or courses)
1 2 3 4 5 6
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Q28. Which public library in West Dunbartonshire do you use the most?
Alexandria
1
Balloch
2
Clydebank
3
Dalmuir
4
Dumbarton
5
Duntocher
6
Parkhall
7
Mobile Library. Please specify where:
8
Q29. Do you use the Council’s ‘Library Online’ 24hr Library facility (e.g. for information /book
requests/renewals)? Yes
1 Go to Q30
No
2 Go to Q32
Not aware of this facility
3 Go to Q32
I don’t have internet access
4 Go to Q32
Q30. Which of the following online services do you use? Please tick all that apply. My Library Account (e.g. requests, renewals, search)
1
Online Reference Services (e.g. Britannica)
1
Booking a library pc
1
Finding out about library events
1
Community Information Database
1
Library information (e.g. opening hours) 1
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 47
Q31. How would you rate the Library Online Service?
Excellent Very good Good Poor Very
poor Not
applicable My Library Account (e.g. requests, renewals, search)
1 2 3 4 5 6
Online Reference Services (e.g. Britannica)
1 2 3 4 5 6
Booking a library pc
1 2 3 4 5 6
Finding out about library events
1 2 3 4 5 6
Community Information Database
1 2 3 4 5 6
Library information (e.g. opening hours)
1 2 3 4 5 6
Q32. Do you use the Council’s library e-services (e.g. e-books, e-audio books, e-magazines)? Yes
1 Go to Q33
No
2 Go to Q35
Not aware of this facility
3 Go to Q35
I don’t have internet access
4 Go to Q35
Q33. Which of the following library e-services do you use? E-books
1
E-audio books
1
E-magazines
1
2013 Health and Well Being and Libraries and Cultural Services Survey
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Q34. How would you rate the following library e-services?
Excellent Very good Good Poor Very poor
Not applicable
E-books
1 2 3 4 5 6
E-audio books
1 2 3 4 5 6
E-magazines
1 2 3 4 5 6
Q35. In order to make best use of resources, and promote public access Libraries & Cultural
Services work in partnership with services across West Dunbartonshire Council, Health and the voluntary sector. How important would you rate the following partnership services we currently provide?
Very Important
Important
Neutral Unimportant Very Unimportant
Health (e.g. baby clinics, smoking cessation, sexual health books)
1 2 3 4 5
Employment (e.g. employability classes, CV writing, interview techniques)
1 2 3 4 5
Education ( e.g. Early Years, Bookbug, schools mobile library, study groups)
1 2 3 4 5
Community Learning (e.g. adult learning, Quest Courses, English for Speakers of Other Languages - ESOL)
1 2 3 4 5
Voluntary / community groups (e.g. books clubs, ‘knit and natter’)
1 2 3 4 5
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Q36. Overall, how important do you feel Libraries and Cultural Services are to:
Very Important
Important
Neutral Unimportant Very Unimportant
You as an individual
1 2 3 4 5
The community as a whole
1 2 3 4 5
Q37. Are there any further comments or suggestions you would like to make about Libraries and
Cultural Services?
______________________________________________________________________ ______________________________________________________________________
Thank you for taking part in this very important survey Please return your questionnaire in the enclosed FREEPOST envelope
If you have lost the FREEPOST envelope, send it free in an envelope marked:
FREEPOST RRZE-SGEY-KCHX Hexagon Research and Consulting
Suite 401 47 Timber Bush
Edinburgh EH6 6QH
2013 Health and Well Being and Libraries and Cultural Services Survey
Report by Hexagon Research and Consulting Page 50
Appendix 2
West Dunbartonshire Citizens’ Panel
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The West Dunbartonshire Citizens’ Panel was recruited with the following aims:
• To be representative of local residents and willing to be surveyed on a regular basis about the
policies and services of the community planning partners
• To recruit approximately 500 Panel members from the regeneration areas and a further 500 across
the rest of West Dunbartonshire
• To allow these views to be fed into the decision-making processes of the community planning
partners
• To keep Panel members informed of the actions taken by community planning partners in response
to the views expressed
The original Panel recruitment exercise produced 1,185 members, with 542 in the Regeneration areas
and 639 across the rest of West Dunbartonshire. After running six surveys with the Panel over a two
year period, it was agreed that efforts should be made to refresh the Panel with up to 300 new
members to counter falling response rates. In September 2007, an exercise was carried out which
confirmed that existing members stated they wished to remain on the Panel. A fresh recruitment
exercise was run during October 2007 with the aim of attracting 300 new members to the Panel. At the
end of these stages, there are 1,037 members of the Panel, with 505 in the Regeneration areas and
532 in the rest of West Dunbartonshire.
In March 2009, it was agreed that an attempt should be made to increase the size of the Panel to allow
survey results to be quoted with even greater accuracy as well as support more sub group reporting.
Recruitment questionnaires were therefore sent out to a random sample of 7,500 residents on the
edited version of the Electoral Register with a target of 5% (375) agreeing to join the Panel. By the
middle of June 2009, 396 new members had been recruited, boosting the Panel to 1,433 members
(with 739 in the Regeneration areas and 694 in the rest of West Dunbartonshire).
Almost two years later (February 2011), it was agreed to remove those Panel members who had not
responded to the previous two surveys and to replace them through a fresh recruitment exercise. In
total, 449 Panel members were removed while the recruitment exercise generated 504 new Panel
members, giving a new Panel of 1,488 members. Of these 777 are in the regeneration areas and 711
are from elsewhere in West Dunbartonshire.
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Between August and September 2012, two exercises were completed to refresh the Panel once again:
• Panel members who had not responded to the previous three survey exercises were sent a
letter advising them they would be withdrawn from the Panel unless they indicated they wished
to remain Panel members through a Freepost reply. In total, 491 Panel members were sent
these letters. Only two responded to say they wished to remain Panel members, leaving a core
of 997 Panel members before the refresh exercise
• To replace those removed from the Panel, a fresh sample of 7,500 residents was drawn from
the edited edition of the 2011 Electoral Register for West Dunbartonshire. Of these, 5,000 lived
in the Regeneration areas and 2,500 lived elsewhere within West Dunbartonshire. Based on
previous recruitment exercises, it was anticipated there would be an interest to join the Panel
from approximately 5% of those from the Regeneration areas and 10% from those who lived
elsewhere in West Dunbartonshire, generating approximately 500 new Panel members. A
slightly revised recruitment questionnaire was prepared (Appendix 1) and issued to the sample
of 7,500 residents
• The recruitment exercise generated 482 responses from residents who ticked a declaration to
indicate they wished to become Panel members
• When the 482 new Panel members were added to the 997 existing Panel members, this gave a
refreshed Panel of 1,479 members, with 767 in the regeneration areas and 712 in the rest of
West Dunbartonshire
An analysis of the characteristics of the new Panel indicated that, overall, it reflects many of the
characteristics of the West Dunbartonshire adult population. However, as the Panel was recruited
through a process of self selection, it was unlikely that its final composition would fully reflect the
characteristics of the West Dunbartonshire adult population as a whole.
The Panel was also designed to have a disproportionate number of members from Regeneration areas
to allow robust reporting of results for these areas. The main implication of this is that it will be
important to re-weight the findings from any survey which uses the Panel. We recommended that this
was done to correct the imbalance by geographical area (Regeneration areas versus the rest of West
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Dunbartonshire) and by the age of the respondent, and all findings presented in this report are based
on this re-weighting process.