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20 Tips:

How to Deliver

an Amazing

Customer Service Experience

In Honor of

National Customer Service Week

Copyright ©MMXIII, Shep Hyken

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Even if you own the problem,

and you do have to pass it on

to someone else,

circle back with the customer

to make sure it has been resolved.

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

Follow @Hyken www.Hyken.com

So, there you have it.

Pick the ones you like.

Take them to your team & discuss them.

Focus on one tip at a time.

Introduce it at a weekly meeting.

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Follow @Hyken www.Hyken.com

Shep Hyken

www.hyken.com

Copyright ©MMXIII, Shep Hyken