Post on 26-Mar-2015
20th Annual Conference
SCTM Benchmarking Survey
John HarnerDirector of Travel Management Services, Indiana University
Ian ThomasPartner, Academic Travel Consulting
September 18, 2007
2007Benchmarking Survey
• Tracks changes in vendor relations, service fees, technology, and travel program structure.
• 68 institutions completed the survey– 47 attending the conference
Institution Type
Public80%
Private19%
Other1%
Annual T&E $ Volume
0%5%
10%15%20%25%30%35%40%
Less $5M $5-10M $10-20M Over $20M Don't Know
2005 2006 2007
• Total T&E spend may be increasing slightly
Annual Air Only $ Volume
0%
5%
10%
15%
20%
25%
30%
35%
Less $1M $1-3M $3-5M $5-10M $10M+ Don't Know
2005 2006 2007
Percentage International Air by $ Volume
0%
5%
10%
15%
20%
25%
20032004200520062007
• Significant decrease in International air $ volume
Survey Participants with Airline Agreements
55%64% 66%
58% 55% 56%51%
0%10%
20%30%40%50%
60%70%
2001 2002 2003 2004 2005 2006 2007
• Future questions will focus on types of contract
Contracted Airlines
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
AC FL AS AA CO DL F9 YX NW WN UA US
2005 2006 2007
• Significant decrease for American, Southwest and US Air
Where are airline contracts negotiated?
0%
10%
20%
30%
40%
50%
60%
By Institution
By System
By StateBy Consortia
BY TMCOther
2005 2006 2007
Institutions with Car Rental contracts
83%86% 85% 84% 84%
89% 89%
50%
60%
70%
80%
90%
100%
2001 2002 2003 2004 2005 2006 2007
Car Rental $ Volume
0%5%
10%15%20%25%30%35%40%
$0-100k
$100-300k
$300k-500k
$500k-1M
$1M+ Don'tKnow
2005 2006 2007
Car Rental Agreements
0%10%20%30%40%50%60%70%80%
2005 2006 2007
Local Hotel Agreements
44%
57%64%
77%70% 73% 72%
69%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2000 2001 2002 2003 2004 2005 2006 2007
Hotel $ Volume
0%
5%
10%
15%
20%
25%
30%
35%
Less $500k $500- $1M $1- 3M Over $3M Don't Know
2005 2006 2007
Survey Participants with Ghost Card Programs
69% 67% 68%55% 57% 59%
0%20%40%60%80%
100%
2002 2003 2004 2005 2006 2007
• Unexplained drop in Ghost Card programs could be due to increased use of Procurement cards
0%5%
10%15%20%25%30%35%40%
2005 2006 2007
Ghost Card Companies
Survey Participants with Corporate Card Programs
81%
96%90%
85%
77%86%
75%
50%
60%
70%
80%
90%
100%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%
2005 2006 2007
Corporate Card Companies
Corporate Card Programs with
Individual Liability
71% 70% 71% 73% 73%
50%
60%
70%
80%
2003 2004 2005 2006 2007
• Majority individual liability rather than institutional liability
Survey Participants with Purchasing Cards
89% 90% 90% 87% 88% 92% 85%
0%
25%
50%
75%
100%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%50%
2005 2006 2007
Purchasing Card Companies
Is P-Card used for Travel?
29% 31%45% 41% 41%
36% 40%
0%
20%
40%
60%
80%
2001 2002 2003 2004 2005 2006 2007
0%5%
10%15%20%25%30%35%40%45%50%
2005 2006 2007
Number of Contracted Travel Agencies
0%
10%
20%
30%
40%
50%
60%
70%
80%
Full ARC AgencyAccreditation
CTDAccreditation
Not Accredited Don't know
ARC/CTD Accreditation
0%
10%
20%
30%
40%
50%
60%
70%
Required Required, withreasonable exceptions
permitted
Optional
2005
2006
2007
Is Use of Travel Agency Required?
• Policy on use of contracted travel agencies reflects the need for flexibility in academic travel management
0%5%
10%15%20%25%30%35%40%45%
In-houseoperated
AMEX /Rosenbluth
BCD/WorldBTI
Carlson/TQ3Nav
Regionaltravel
agency
Local travelagency
2005 2006 2007
Travel Agencies Used by Survey Participants
0%
5%
10%
15%
20%
25%
30%
$0 $10 orless
$11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45 $46-$55
2005 2006 2007
• Fees remaining constant with about half paying more than $25
DomesticService Fees
International Service Fees
• Noticeable increase with half now paying more than $30
GDS Related ServiceFee Increase
Yes42%
No47%
Don't know11%
• Nearly one half of respondents were not subjected to service fee increases as a result of the new Global Distribution System cost structure
Survey Participants with Self-Booking Tools
24% 22%29%
34%42%
51%44%
49%
0%
10%
20%
30%
40%
50%
60%
2000 2001 2002 2003 2004 2005 2006 2007
• When asked the same question at the 2006 conference keynote address, the audience response was 48%, also a decrease over 2005, and a significantly different respondent pool.
8%
19%26%
20%27%
0%
10%
20%
30%
40%
2003 2004 2005 2006 2007
Self-Booking Adoption Rate
• Seven of 18 respondents had adoption rates of 30% or higher
0%
10%
20%
30%
40%
50%
60%
70%
$0 $10 orless
$11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45
Online Full-service (domestic)
• 67% are charging travelers a service fee of $10 or less (84% in 2006 )
Online Booking Service Fees
Top Self-Booking Tools
0%5%
10%15%20%25%30%35%
2005 2006 2007
* OTAs are business versions
0%
10%
20%
30%
40%
50%
60%
Online Booking Fulfillment
Planning an Online Booking Implementation Next Year?
21%
42%
60%
39%46%
45%38%
0%
25%
50%
75%
2001 2002 2003 2004 2005 2006 2007
Survey Participants with Automated Expense Reports
11%
17%
24%
20%23%
19%23%
25%
0%
5%
10%
15%
20%
25%
30%
2000 2001 2002 2003 2004 2005 2006 2007
Expense Report Applications
0%
10%
20%
30%
40%
50%
60%
70%
80%
Developed in-house
Concur/Gelco/Vinnet
ExtensityPeoplesoft
Other
200520062007
• The predominance of internally developed applications highlights the unique needs of academia
Planning to Begin Automated Expense Reporting Next
Year?
19%
32% 35% 34% 38% 41%29%
0%10%
20%
30%
40%50%
2001 2002 2003 2004 2005 2006 2007
Travel Management Position
Dedicated Position
54%
Position with Other Responsibi
lities46%
Travel Management Position Reporting
Other29%
Purchasing29%
Financial Management
21%
Accounts Payable
21%
Travel Management Responsibilities
0%10%20%30%40%50%60%70%
Travel Manager (dedicated position) salary range
0%
5%
10%
15%
20%
25%
30%
35%
Reason for not attending 2007 SCTM conference
41%
35%
6%
18% Budget constraints
Scheduling conflict
Decided to attend adifferent travel-relatedconference
Other
• 17 of the 68 Survey Participants did not attend the 2007 SCTM conference