3 November 2010

18th SFO Meeting – Paris Benedikt Butaye (Mr), Key Account Manager

Agenda

Vanbreda International

Evolution of the Fellowship Insurance

Key figures October 2009-September 2010

Medical

Life/Permanent Disability

Renewal 2011

Focus on some Vanbreda International services

Vanbreda International

Regional claims officesLocal offices

Local representations

Vanbreda International

345,000 expat lives covered

Serving clients in 192 countries

3.7m medical bills processed representing € 430m

400 employees

Evolution of the Fellowship Insurance

“Fellowship insurance” = Group Life, Disability and Medical Insurance Policy

Negotiated by IAPSO/UNDP in 1982

Separate experience and independent premium evolution for fellows, scientific visitors, training course/study tour/meeting participants since 2003

Result: stable premiums since 2003 (medical unchanged, life & PD 10% decrease in 2009)

Estimated number of fellows in 2010 = 1,400

23 declaring organizations

Premiums and Reimbursements (medical)

Fellows Premiums (USD) Reimbursements (USD)Oct 2007/Sept 2008 673,751 455,309 Oct 2008/Sept 2009 651,218 300,052 Oct 2009/Sept 2010 573,323 376,100

Reimb. by type of service (10/09-09/10)

Type of service Total expenses Total reimbursements Proportion ProtectionHospital semi-private accommodation 23,099 23,049 6.13% 99.78%Hospital - private accommodation 10,740 7,848 2.09% 73.07%Doctors' fee in-patient 21,834 21,764 5.79% 99.68%Other Hospital Expenses (in-patient) 45,905 45,905 12.21% 100.00%Subtotal In-Patient 101,578 98,566 26.21% 97.03%Doctor's fees out-patient 149,714 147,503 39.22% 98.52%Pharmaceuticals 48,665 47,565 12.65% 97.74%Physiotherapy 7,035 7,015 1.87% 99.72%Psychiatric treatment 4,243 2,117 0.56%Subtotal out-patient 209,657 204,199 54.29% 97.40%Transportation costs 1,848 1,828 0.49% 98.92%Subtotal transport 1,848 1,828 0.49% 98.92%Dental care 66,479 56,777 15.10% 85.41%Dental appliances 18,973 14,730 3.92% 77.63%Subtotal dental 85,452 71,507 19.01% 83.68%Total 398,535 376,100 100% 94.37%

Compare 09/10 with 07/08

0

50,000

100,000

150,000

200,000

250,000

In-Patient Out-patient Transport Dental

Total reimbursements 07/08 Total reimbursements 09/10

Reimb by Country of Expense (10/09-09/10) – Top 10

SWITZERLAND28%

AUSTRIA10%

USA6%BELGIUM

5%SWEDEN

5%

BANGLADESH4%

FRANCE4%

ITALY4%

LEBANON4%

SYRIA2%

OTHER28%

Reimb by Organization (10/09-09/10)

IAEA25%

WTO - OMC13%

UNESCO11%

UNITAR8%

ICGEB6%

WMU4%

UNO 3%

WHO3%

OTHER27%

Life & Permanent Disability

2008Date Organization Amount USD

13-Mar-08 UNO 1,600 7-Jul-08 IAEA 25,000

1-Nov-08 UNO 25,000 28-Dec-08 UNIDO 25,000

2009Date Organization Amount USD

20-Oct-09 UNIDO 25,000

Fellows Premiums (USD) Reimbursements (USD)Oct 2007/Sept 2008 105,677 26,600 Oct 2008/Sept 2009 102,297 50,000 Oct 2009/Sept 2010 95,099 25,000

Renewal 2011

Medical: unchanged

Life & Permanent Disability: unchanged

Focus on some services offered by VBI

Customer Service Provider Network

Dedicated Website

www.vanbreda-international.com

How to sign up?

Log-in code: “242/IAPSO01” (Personal Reference Number) in combination with “06/06/1963” (Date of Birth)

Info on: Coverage Direct Payment Claims Filing My Pages Contacts VBI’s Network Provider list Disease Management

TAT

94% of claims settled within 4 working days 100% within 10 working days

Medical Claims Center

24/7 multi-channel availability

Uniform administrative platform

Real-time information

Central administrative

platform

Central administrative

platform

Multi-language capability

Provider Network

77% through direct payment system (10,000 providers)

Hospital

Patient

Local network

Case managementCase management

Health care rate queriesHealth care rate queries

Second opinionsSecond opinions

Provider informationProvider information

Local network

Free visibility

Online provider search Online provider search

Thank you & Questions