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27%

63%

86%

50%

Based on the views of

of risks happened in the past week/month

experienced a risk 2 or more times

suffered pain from online risks

worry that risks will happen again

Most common risks The Netherlands Digital Civility Index was

Familiarity with the perpetrator is associated with increased risk & consequences

Risk trends Topics that drive the most incivility

Social Media sites aremost common online

space for risks

Millennials are the most at-risk adult group

Women feel risks are a bigger problem

5 highest and lowest DCI countries

Unwantedcontact

had met the perpetrator in real life

54%

Ranked by national DCI among 25 surveyed countries

UK

52%NETHERLANDS

56%GERMANY

58%MALAYSIA

59%USA

60%

2020: The rising tide of incivilityC I V I L I T Y, S A F E T Y & I N T E R A C T I O N O N L I N E

VIETNAM

78%RUSSIA

79%COLOMBIA

80%PERU

81%SOUTH AFRICA

83%

504adults & teens

Adults: 18-74Teens: 13-17

Physical appearance

25%

23%

78% 77% 76% 75% 70%

The five most painful online risks*

Damage to professional reputation

Damage to professional reputation

Teen profile

Experienced a risk

> Highest awareness of Microsoft's Digital Civility Challenge of any age group> Better at finding help than adults

69%Suffered Moderate-Unbearable pain

54%Worry risk will happen again

67%Suffered a consequence

48%Asked parents for help

66%Know where to find help

> Teen girls feel more at risk than teen boys> 47% have a problem with parents posting about them on social media

> Nearly one in two teens asked their parents’ for help> The best role models: Parents and Teachers

Global hot spotsIntrusive risksGlobal Intrusive risk average = 58%

1. South Africa2. Peru3. Russia4. Hungary5. Colombia

Sexual risksGlobal Sexualrisk average = 37%

1. Vietnam2. Hungary3. Peru4. South Africa5. India

Behavioral risksGlobal Behaviorial risk average = 45%

1. Russia2. South Africa3. Hungary4. Vietnam5. Turkey

Reputational risksGlobal Reputationalrisk average = 21%

1. Peru2. Vietnam3. Colombia4. South Africa5. Mexico

The most prevalent category of risks wasintrusive (39%) followed by behavioral (37%), sexual (27%) and reputational (12%).

INTRUSIVE

22%

18%

18%

SEXUAL

INTRUSIVE

56%

45% # of risks is higher for those who met the perpetrator

Met Not met

Millennnials DCI**DCI = Microsoft's Digital Civility Index

67%

Gen X DCI*

When asked if risks are a big problem

63%

71% 61%Gen Z DCI* 54%

Boomers DCI* 49%

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NETHERLANDS

43%

2DCI Rank

believe technology and social media companies will create tools and policies that will encourage respectful and civil behavior

*Moderate to Unbearable pain

Higher DCI score=Lower perceived civility

# of consequences is higher for those who met the perpetrator

17%

Race

Unwantedsexual attention15%

SEXUAL

26%

BEHAVIORAL

Cyberbullying

Unwantedsexting

Discrimination

Sexual orientation

Religion16%

Hoaxes, scams & fraud

Onlineharassment

Lore

@!?! ?!@

@!!?!?F@

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Treatedmean

$@!?!

56%

2019

10%GenderIdentity

6.7

2.5

4.0

2.2

45%55%