2016 16 customer centric commitments for

Customer Guru

Treat your customers as you would like to be

treated

Actively listen to what your customers have to

say

Empathize with your customers’ concerns

Innovate constantly to provide better Customer

Experience

Never break your customers’ trust

Provide the best customer service that you can

Understand the customer’s complaints and take them as a

feedback

Make an effort to connect with your customers, and connect consistently across all channels

Ensure that your employees are adequately trained to

help your customers

Empower your employees to deliver nothing but

Exceptional Customer Experience

Always set your customers’ expectations right

Be transparent and effective

when communicating

with your customers

Be thankful to your customers because they

are the ones who run your company

Treat your customers as a stakeholder in the company

Pay attention to the little details to make your customers happier

Take ownership of things gone

wrong

2016 Have a fabulous New Year

Customer Guru