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Public Safety Recording – Sharing ResourcesQuality, Accountability, Reliability. and Performance for the Mission-critical Environment

Western Regional APCOPhoenix, AZMay 7, 2014

Gary C. SchiavoRegional Sales Manager – Public SafetyVerint® Video and Situation Intelligence Solutions™

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Public Safety Buzz Words

NG-911

– Multimedia messaging into the PSAP

• Text messages

• Cell phone images

• Cell phone video

Analytics

– Speech analytics

– Text analytics

– Video analytics

– Desktop analytics

Quality Assurance

– Dispatcher/Call Taker Proficiencies

Workforce Optimization

– Scheduling

– Training

Redundancy

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WHAT ABOUT ENTERPRISE-CLASS RECORDING?

SHARING RESOURCES?

Public Safety Buzz Words

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Onsite voice logging system

Recording local radio / telephone traffic

– Consoles

– Frequencies

– Trunks

Archiving locally

– Internal disc storage

– Network attached storage

Local area network access

– Software or web access from onsite workstations

– Users access recordings and save copies to fulfill request via email, disc, etc…

Standard PSAP Recording Environment

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Migration to enterprise-class technologies and infrastructures

Shared IP communication solutions (radio and telephone) are becoming the industry standard

Data sharing technologies and secure remote access (especially for agency consolidation / use of centralized communication centers)

Trends in Public Safety

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Shared resources

Cost savings

Added redundancy

Remote accessibility and incident re-creation

NG-911 data sharing

Enterprise Public Safety Solutions - Drivers

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Lack of funding for advanced technologies (especially for smaller agencies)

– Federal/state/local budget cuts

– Reduced revenues from 911 taxes, due to wireless growth

Shared or pooled resources are becoming increasingly popular for infrastructure and technology expenditures.

Collaboration enables agencies to leverage a single system for multiple agencies and share acquisition costs.

Public Safety Budget Struggles

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Minnesota agencies representing multiple counties are sharing an advanced digital, multimedia recording solution:

– Two redundant trunked loggers (recording Motorola Astro 7.9 / MCC7500 and local recorders)

– Quality assurance functionality

Each city and county can combine administrative and position recordings, along with access to shared radio system

Benefits include:

– Ability to deploy technology that would otherwise be unaffordable

– Significant cost savings

– Redundancies

Another region within Minnesota has followed suit, based on the success of the first region and a third region is days away.

Public Safety Budget Struggles – Case Study

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Multiple Counties (individual local voice recorders – disparate systems

Motorola Astro 7.9 state wide shared radio system (Minnesota Armor)

Two host sites (Motorola AIS Servers and Verint Central Archive)

Remote accessibility and data sharing

Enterprise Public Safety Solutions - Example

Central Minnesota Regional Radio Board

Unified solution across region

Shared resources

Accessibility from anywhere within the region

Redundancy across the region (all calls stored in 5 places within minutes)

Driving Factors

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Enterprise Public Safety Site Detail

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Enterprise Public Safety Solution

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Solution Overview

Remote Access via Browser Interface and Advanced Application Sharing

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NG911 Preparedness

Insight Center is prepared for NG-911 when the standards are determined

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Recording Only

High Quality Performance: More Than Just Logging

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Advanced Applications – Q/A

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Advanced Applications – Screen Recording

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Advanced Applications - Speech Analytics

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Advanced Applications – Video

Video Integrations

During the life of your voice logging system, your agency may have the need to integrate video and audio into a single platform.

Integration between Verint’s Insight Center and Nextiva Video was introduced at NENA 2011

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Combining Video & Audio Intelligence

VideoAudio

Audio & Video DataInmate Intelligence

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Insight Center

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Mobile Phone Recording– Improve Case Management by

capturing data related to the recording, such as case number, caller ID, GPS locations and more

– Leverage Speech Analytics to find commonality within recordings and interviews to link cases and close them faster

Advanced Applications – Smart Phone Recording

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Questions?Questions?

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