Post on 18-Dec-2015
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Legal Technology Core Competencies
Does Your Firm Measure Up?
LTC4TM – Legal Technology Core Competencies Certification Coalition
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Who we are
• Sponsors of LTC4• Full-Service Training Organization• 100+ years combined experience in
law firms as Training Directors, Help Desk Managers, e-learning specialists• Team of Smart Owls…
• Creators of Goal-Based Learning Approach
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What do users really need to know in order to do their work?
• Legal technology core competencies • A coalition of leading law firms (LTC4TM)
has created an industry standard• Target Audience: – Support Staff– Associates
• Positive attitude - Certification rather than Assessment– Offering CLE/CPD where possible
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Steering Group – US/UK
• McGuireWoods LLP• Munger, Tolles & Olson LLP• Kramer Levin Naftalis & Frankel LLP• Littler Mendelson, P.C.• Ford Harrison LLP• Eversheds LLP• Linklaters LLP• Freshfields Bruckhaus Deringer LLP• Squire Sanders
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What’s in it for the law firm?
• Competitive advantage• Increasing demand for technical
competence from client’s General Counsel • Not wasting the client’s money on “busy
time”• Average user productivity loss is 17%
(Neochange)• Risk of being fired because of poor
document quality
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What’s in it for the law firm?
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What’s in it for the Firm?
• Puts the onus on the user to learn • Clients assured of technical competence
(Certification)• Establishes an industry standard– Attorney buy-in with CLE
• Pressure to increase support staff/attorney ratios so skills need to be higher
• Flexibility among staff
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Past issues
• Application-centric as opposed to workflow-based
• Not always legal-specific• Time and resources to review and
analyze results• Can be daunting for users• One-time exercise, not on-going
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Success factors
• Marketed positively • Gently introduced• Incremental build-up• Tied in to appraisal• Automated process
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The LTC4 Process
• Determined core competencies• Determined best practices – generic
and firm-specific• Selected core applications• Arranged by workflows – attorneys
and staff• Each member expanded on a workflow• Consolidated, agreed on scenarios
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The LTC4 Process
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The LTC4 Process
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The LTC4 Process
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The LTC4 Process
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CLE
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Workflow-based Competencies
• Document Production• Managing Electronically Stored Documents/Emails • Collaborating with Others: E-Mailing and Sharing
Documents
• Time and Billing• Mobile Devices for Lawyers• Working with Clients• More as required….
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Questions?
• What ways have you been successful in introducing skills-building in your Firm?
• How successful have you been in attributing CLE points to e-learning program for technology training?
• What other driving factors would there be for core competency in your firm?
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Support “humane” skills improvement
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• Organize scenario-based legal technology core competency workflows
• Measure, manage and report• Provide remedial training where
needed• Provide CLE attracting courseware
where possible• Make it easy to administer
When creating a program…
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Thank you!
We will email you an evaluation form. Fill it out to be entered into our drawing for half a day free consulting on achieving training goals.
Please contact us to find out more about KnowledgeCheck and LTC4.
info@capensys.com