11 June 2001 Aarhus, Denmark

Involving stakeholders in organisational change

Scandinavia meets the world: conference on best practice in

public libraries

Aarhus, Denmark11 June 2001

Map of New ZealandNew Zealand

3.8 million people

11 June 2001 Aarhus, Denmark

Mitre Peak

11 June 2001 Aarhus, Denmark

Maori challenge

11 June 2001 Aarhus, Denmark

All blacks

11 June 2001 Aarhus, Denmark

Bungy jumping

Aarhus, Denmark11 June 2001

Chch Town cryer

NZ Wine Industry

11 June 2001 Aarhus, Denmark

Christchurch City Libraries

Population served 319,000 Central Library, 12 branches, 1

mobile 5.5 million plus issues Budget: $NZ$20 million (72

million Danish Kroner

11 June 2001 Aarhus, Denmark

Christchurch City Libraries

Children’s services Books for babies, Headstart,

Big Tick, Homework help line….

Aarhus, Denmark11 June 2001

New Brighton Library

More specific

Aarhus, Denmark11 June 2001

Library home page

11 June 2001 Aarhus, Denmark

Christchurch City Libraries

http://library.christchurch.org.nz

11 June 2001 Aarhus, Denmark

Scandinavia Meets the World

Conference on best practice in public libraries

11 June 2001 Aarhus, Denmark

Involving Stakeholders in Organisational change

Changing the way We work Organise ourselves Our culture

11 June 2001 Aarhus, Denmark

Why change?

Technology End user access to information Customer expectations Budget pressures

11 June 2001 Aarhus, Denmark

Is your library like this?

Hierarchical Status and position Paralysed through consultation Risk and change averse

11 June 2001 Aarhus, Denmark

Continued…..

“Sacred cows” ‘It’s been tried before” “Add on more” Strongly unionised

11 June 2001 Aarhus, Denmark

Continued….

Rigid job descriptions Aging work force Skill and capability lack Good people leaving

11 June 2001 Aarhus, Denmark

Continued….

Highly professional people but naïve and unbusinesslike

Lots of committee-no action Acceptance of poor

performance

11 June 2001 Aarhus, Denmark

What we wanted:

Colleagues empowered Individual and team responsibility Focus on learning and development Decisions based on quality thinking Project approach

11 June 2001 Aarhus, Denmark

Continued….

Feedback on performance Professional and business

balance Resources reallocated to meet

customer need General job roles

11 June 2001 Aarhus, Denmark

People have different needs, perceptions, intellect, capability, thinking and working styles

11 June 2001 Aarhus, Denmark

Change projects

Collection Services Central Library

Development plan

11 June 2001 Aarhus, Denmark

Collection Services Project

75-80% of material from 3 suppliers New processes for selection,

acquisition, cataloguing and processing Downsized team by 10FTE

See http://library.christchurch.org.nz/Bibilofile/index.asp

11 June 2001 Aarhus, Denmark

Central Library Development Plan

Three year plan Revitalise and motivate Seek a new vision New teams and team leaders

11 June 2001 Aarhus, Denmark

Factors in success

Use of consultants Setting a clear direction Involving teams Support for colleagues through change Communication Review

11 June 2001 Aarhus, Denmark

Use of consultants

Benefits: Manage the process Knowledge and expertise Support and reality check

11 June 2001 Aarhus, Denmark

Setting a clear direction

Need for leadership Paint big picture – may not

have all the answers

11 June 2001 Aarhus, Denmark

Involving the teams

Task forces Tight time frames Creativity and imagination “sacred cows” became “scared

cows”

11 June 2001 Aarhus, Denmark

Support through change

Job application workshops Career counselling Change workshops Team leader workshops

11 June 2001 Aarhus, Denmark

Job application workshops

Skills identification CV structure Covering letter Role playing

11 June 2001 Aarhus, Denmark

Supporting Colleagues

Career Counselling Individual taking responsibility – one on

one

Change Workshops Understanding process, common

language

11 June 2001 Aarhus, Denmark

Team Leader workshops

New role for team leaders Individual profiling Career counselling

11 June 2001 Aarhus, Denmark

Working with the Union

An important stakeholder Work alongside Know your agreement Helps if you have already established

a relationship of relative trust!

11 June 2001 Aarhus, Denmark

Communication

Communicate even if now news Use different methods Repeat, repeat, repeat Don’t fudge Resist the urge to reassure

11 June 2001 Aarhus, Denmark

Review

Opportunity for closure Celebrate what went well

11 June 2001 Aarhus, Denmark

Achievements through change

Revamped website Electronic databases Virtual branch Partnerships with schools Three new libraries Business and Council information services Council’s Website

11 June 2001 Aarhus, Denmark

He Tangata He Tangata He Tangata

It is people, it is people, it is people