Post on 27-Jan-2016
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10.15amAGM Welcome Address
Cora Carter MBEChair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2010
What does the future hold?
•Abolition of the NTV•Abolition of the Audit Commission•Watering down of TSA Regulation•Threats to our security/assurity of tenure•Threats to the Housing Benefit•New homes for rent – demands outstripping supply
TAROE AGM AND NATIONAL CONFERENCE 2010
On the Brightside we have:
•Local panels•Social mobility to help you back into work•Local offers of scrutiny
TAROE AGM AND NATIONAL CONFERENCE 2010
TAROE AGM AND NATIONAL CONFERENCE 2010
Request for Tellers
TAROE AGM AND NATIONAL CONFERENCE 2010
Apologies
TAROE AGM AND NATIONAL CONFERENCE 2010
Minutes of 2009 AGM
TAROE AGM AND NATIONAL CONFERENCE 2010
Chairs Report
TAROE AGM AND NATIONAL CONFERENCE 2010
Officers Report
TAROE AGM AND NATIONAL CONFERENCE 2010
Accounts
TAROE AGM AND NATIONAL CONFERENCE 2010
Presentations from Candidates
Jennie Ferrigno
ELECTIONS ONTO THE TAROE BOARD 2010
ELECTIONS ONTO THE TAROE BOARD 2010
Wycombe Tenant & Leaseholders Committee
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
ELECTIONS ONTO THE TAROE BOARD 2010
Derek Corkell
ELECTIONS ONTO THE TAROE BOARD 2010
Windy Ridge TARA
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
ELECTIONS ONTO THE TAROE BOARD 2010
Alan Jess
ELECTIONS ONTO THE TAROE BOARD 2010
Federation of North East Derbyshire Tenants and Residents
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
ELECTIONS ONTO THE TAROE BOARD 2010
Juliet Rawlings MBE
ELECTIONS ONTO THE TAROE BOARD 2010
Cremorne Residents Association
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board Member
TAROE AGM AND NATIONAL CONFERENCE 2010
Elections
TAROE AGM AND NATIONAL CONFERENCE 2010
10.35am – 10.45am
COMFORT BREAK
TAROE AGM AND NATIONAL CONFERENCE 2010Results of Election
Jennie FerrignoDerek CorkellAlan JessJuliet Rawlings MBE
TAROE AGM AND NATIONAL CONFERENCE 2010
Vote of Thanks
TAROE Board Member
TAROE AGM AND NATIONAL CONFERENCE 2010
Conclusions and Closing Remarks
Cora Carter MBE
Chair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF AGM
TAROE AGM AND NATIONAL CONFERENCE 2010
11.00am
Keynote Speaker
Rafael Runco
Housing Ombudsman
ALL CHANGE: COMPLAINTS IN THE NEW REGULATORY LANDSCAPE
Rafael RuncoDeputy Housing Ombudsman
Housing & Regeneration Act 2008 – Tenant Services Authority, Homes & Communities Agency, National Tenant Voice... Housing Ombudsman Service [Local Government Ombudsman]
1st April 2010 > all “social” housing within single regulatory framework
Nine Standards – complaints central to co-regulatory approach: Standard One and Local Offers
Protocols – TSAHOSLGONo overlap between Ombudsman schemes
HOS’s support programme for tenants: joint initiatives with TAROE, TPAS, InSTEP, etc.
Housing Ombudsman ServiceAll “registered providers” and some private landlords and managing agents.
Local Government OmbudsmanAll local authorities (Councils and ALMOs)
What do we have now
Coalition Government
What about tenant complaints?
The focus on complaints will
continue...
REPORT PROBLEM
USE INTERNAL COMPLAINTS PROCEDURE
CONTACT OMBUDSMAN
REPORT PROBLEM
USE INTERNAL COMPLAINTS PROCEDURE
CONTACT OMBUDSMAN
“GATEWAY”
Adequate complaint handling alone will not be enough.
There will have to be an even more robust tenant involvementculture.
But...
What will be the role of the
Ombudsman?
Putting complainants back in the position they were in before the failure in
landlord’s service.
Improving services for residents by promoting
learning from complaints.
HOS not a regulator – not even by the back door...Enhanced powers – enforcing decisions in CourtBUT...
Gateway (local filter) independent of Ombudsman? Prevention work and training? No inspection regime (Audit Commission also gone!) –
who will have a clear idea of the big picture? “Slimmed down” HCA with limited regulatory
remit? Single domain and Standards here to stay – Will
there be a single Ombudsman for housing?
0300 111 3000housing-ombudsman.org.uk
lgo.org.uk
TAROE AGM AND NATIONAL CONFERENCE 2010
Friends of TAROE Presentations
HARVEST HOUSING
HACT
WILLOW PARK
TAROE AGM AND NATIONAL CONFERENCE 2010
Martyn Kingsford
Security of Tenure
TAROE AGM AND NATIONAL CONFERENCE 2010
12.00pm
LUNCH
WORKSHOPS – SESSION 1Main Hall - Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agendaChaired by John Townend
Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning
Chaired by Ann Thomas
Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors PerspecitveChaired by Cora Carter MBE
Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
2.00pm
COMFORT BREAK
WORKSHOPS – SESSION 2Main Hall - Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agendaChaired by John Townend
Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning
Chaired by Ann Thomas
Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors PerspecitveChaired by Cora Carter MBE
Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
3.15pm
CLOSING ADDRESS
TAROE AGM AND NATIONAL CONFERENCE 2010
3.30pm
PRIZE DRAW – Sponsored by
Made by Janice Reekie
TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF CONFERENCE
THANK YOU