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Using Sound Bites to Support IT

Let the Show BeginEducause 2006

Dr. Leslie P. HitchNortheastern University

Leslie Hitch -Northeastern University © Educause 2006 This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this

copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

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Background Material

• Community Satisfaction Survey

• Old, Not So Good, History

• Enter, New President

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Some of the New Script

• Northeastern On Demand

• Itty-bitty Centralized Research Cluster

• Community Satisfaction Survey (redux)

See http://www.infoservices.neu.edu/about_is/custsat.html

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Reviewing Old Clips

• @ISsues

• Help.neu.edu• See next slide for ‘before’ web page

• NUannouncements

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Revision Needed

• Slight Organization Change

• Look at What Needs to be Communicated

• Look at Audience(s)

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Making a Plan

• Please see next slide forcomplete plan for 2005-2006

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2005-2006 Plan2005-2006 Plan

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Sept Oct Nov Dec Jan Feb March April May June

General-all NUVoice-on Demand

ISissues…. Web page completed

Announce web page

Research cluster story

ISissues

…

Story Student tech expect.

Annual Report

Security-all General AUP …

General AUP SSN Update General AUP

New Services-all NUTV Xythos update

Softricity Pay for excess print

Sr. Management (n.b. Bob on Pesidential…)

President’s Cabinet..

n.b. pres change

Annual report…

Students NUTV Pay excess print…

Kiosk image

Pay excess print

IS Blog Pay for excess print

Pay for excess print

Faculty/Staff Xythos, Turnitin…

Pay excess print…

myNEU story

Add. Fac/staff portal

OnDemand roundtables

Research Cluster

Deans Pay print… CBA onDemand

OnDemand Bouve

Board of Trustees On demand…

Something else

Press Educause Educause review…

Target Chronicle

Student affairs OnDemand

NACUBO Ondemand

Wall St. Jrnl

IS Staff-all OnDemand All hands Rick’s ranblings…

Rumor luncheon

All Hands Rick’s ramblings

Rick’s ramblings

Cookout Rumor luncheon

Alumni Security article

NUonDemand…

NU Alumni in IS Story on Xythos

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Supporting Materials

• Not Done in a Vacuum

• Channels As Important as Information

• (see section of current plan on next slide)

• Continuous Revision• New ‘After’ Website on slide following chart

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And the envelope, please

• Sid• http://northeastern.facebook.com/s.php?q=worm

(Requires login)

• Provost and IS• Newsletter available at:

• https://myfiles.neu.edu/l.hitch/newsletter1.pdf

• Security and Alumni• http://www.numag.neu.edu/spring06/questionsanswers.shtml

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Credits

• Clear language• Many variations

• Creative thinking• Convincing our

own staff• Build into Everyday

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Questions?

• Leslie P. Hitch, Ed.D., Director• Academic Technology

• Northeastern University• Boston, MA

• L.hitch@neu.edu

Thank you

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