Post on 22-Dec-2015
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Track Owners: Zinc InstructionsPlease update the chart to the right before submitting the presentation into Active• Following review and approval in Active,
each presentation given by GE employees or customers at Centricity LIVE must be approved through Zinc
• Jessica Diniz will be uploading each presentation into Zinc following Active review
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• ALL QUESTIONS MUST BE ANSWERED
• If further substantiation is required, please email the appropriate permissions, sources, or citations to jessicadiniz@ge.com so she can upload to the Zinc Gallery
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Individual Page Use?: Yes
Are all Uses and Applications Discussed or Referenced in the Proposed Material on Label for the Product?: N/A
Relates to a Major new Product/Services Launch?: No
Includes Product or Service Claims, Features, Benefits or similar information?: Yes
Contains Competitive or Comparative Claims?: NoIncludes Return on investment (ROI), quantifiable cost of ownership, reimbursement, or meaningful use claim or reference?: Yes
Include References to Market / Segment Share or Market / Segment Leadership?: No
Include identifiable Patient Information / Data?: Yes
If Customer Names are Used, are Necessary and Appropriate Permissions in Writing and on File?:
NoYes – Permission to use on File (in Gallery)Orlando Health is the only customer referenced. Customer is co-presenter and created presentation with GE. Is additional permission needed?
Include Customer Testimonials?: No
If any non-GE Stock Images are Used, are Necessary and Appropriate Permissions in Writing and on File?:
N/ANoYes – Permission to use on File (in Gallery)Orlando health images used on slide 13 provided by Orlando Health
Do the Proposed Materials Contain Images of GE Products?: Yes – software screen shots
Do all Product Images Depict the Device(s) Being Promoted in the Piece?: Yes
This is a Translation of a Previously Approved Piece in Which no Changes Have Been Made?: No
This is a Revision of a Document Previously Approved for Ad / Promo Use?: No
Centricity™ Business Proactive Monitoring
Veronica Brugueras – Orlando Health, PMBS ConsultantKathleen O’Connell - GE Healthcare, Lead AnalystPauline Troiano - GE Healthcare, National Product Release Team
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©2015 General Electric Company – All rights reserved.
The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE.
DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE.
GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company.
All other product names and logos are trademarks or registered trademarks of their respective companies.
General Electric Company, by and through its GE Healthcare division.
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ROI DisclaimerHYPOTHETICAL EXAMPLE . Information presented in this example is hypothetical and for illustrative purposes only. Any analysis or information derived from this example is for general information purposes only and is being furnished free of charge without representation or warranty of any kind whatsoever, including with respect to the calculations, inputs, outputs, and/or information provided in such analysis. While this example allows several variables to be entered by you and is based on your unaudited inputs, it also contains certain assumptions that may not be valid for your specific facts and circumstances. Actual expenses will vary depending on many factors including, without limitation, your specific operating costs, savings, actual numbers and types of procedures performed. This example and any analysis are provided for your use only and may not be transferred to any third party.
THIS example IS BASED UPON CERTAIN PUBLIC INFORMATION AND ASSUMPTIONS WHICH MAY NOT APPLY TO YOU Certain values provided in this example were obtained from available third party sources and are being furnished by way of example only. No representations or warranties are given regarding the accuracy of any such values.
YOU MUST INDEPENDENTLY VERIFY THIS INFORMATION AND SEEK EXPERT ADVICE. You should not rely on any analysis, calculation, output or information provided by this example. Any reliance shall be at your sole risk, and we shall have no liability to you or any third party for any reason. Nothing in this example and no analysis derived therefrom should be construed as constituting tax, accounting, legal or financial advice. You should consult your own professional advisors for such advice. Nothing herein constitutes a proposal or commitment for any particular transaction. Any such transaction would be subject to execution of documentation in form and substance satisfactory to GE.
HEALTHCARE PROFESSIONALS ARE RESPONSIBLE FOR MAKING INDEPENDENT CLINICAL DECISIONS AND APPROPRIATELY BILLING, CODING AND DOCUMENTATION THEIR SERVICES. This example is not intended to interfere with a health care professional’s independent clinical decision making. Other important considerations should be taken into account when making purchasing decisions, including clinical value. The health care provider has the responsibility, when billing to government and other payers (including patients), to submit claims or invoices for payment only for procedures which are appropriate and medically necessary and in accordance with applicable laws. You should consult with your reimbursement manager or healthcare consultant, as well as experienced legal counsel, prior to any expansion of service.
© 2015 General Electric Company – All rights reserved
Proactive Monitoring
• Eliminate the need to manually monitor automation in many different areas of the product suite.
• Set rules around what constitutes an alert• Provide automatic notification via email/pager if an issue is detected.
Key Centricity Business value direction: Automation
•Proactive alerts sent for potential issues before they have significant impact•Pre-configured rules are customizable to allow you to set alert guidelines•30+ monitors delivered with standard product – more can be added•Monitor automation across the CB product suite (including BAR, eCommerce, EDI, EWS, EPMS, Enterprise Index, HPA, Informatics, EDMS, ETM, MCA, VM and all SIU interfaces) all from a centralized view
v5.1: Proactive monitoring of Centricity Business application suite
• No license fee• Standard delivery with 5.1 and higher• Implementable within Upgrade project
Realize the benefits of this module ASAP
How does it work
Monitor Daemon/Alert Engine
There is a background process that:
• Executes queries tied to active job monitors as set up in the Job Monitor dictionary (#35260).
• Evaluates the results of the job monitor queries against SQL rules that have been established.
• Sends alerts or notifications if rules are met.
• Logs the most current data returned by each job monitor query and alerts that were raised
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The content of this presentation represents the views of the author and presenters.
GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.
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Orlando Health
5th Largest Employer in Central Florida
3.5M Central Florida Residents Annually
7K International Patients Annually
14,310 Team Members
1,780 Beds
2,206 Physicians: 739 Employed
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Orlando Health Proactive Monitoring Dashboard
Live on 16 monitors
Using Proactive Monitoring in Live and Test environments
Implemented during v5.1 upgrade
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Error Trap Daily Summary Monitor
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
User notifies helpdesk that errors were received
Alerted when more than 5 errors occur
Use Error Trap Daily Summary to investigate error
Confirm routine and source of error – user or system
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BAR Batch Status Monitor
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Month end manually seeking in-use batches and recovering .
Monitor Daily
Search for in-use batches that need to be recovered.
Show phantom batches not appearing in Batch Manager
Crucial for month end close.
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EDM Form Merge Queue Monitor
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Form in a hold status and not printing Instantaneously know forms are held and enable printing
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VM HPA Periodic Jobs Monitor
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
User notifies helpdesk that visit did not create Incapable of logging into Visit Management due to bedfile not running
Promptly notified that bedfile or EPMS jobs not running
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SIU Interfaces and EDI Interfaces Monitors
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
User signals to us that the interface is not sending charges.
Warned when interface crashes Interfaces are cleared and rebooted
EDI Eligibility 270/271, know if interface crashes
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Custom Monitor – Daily File Run
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Night Job Queries do not run Built script that runs during Night Jobs Rule to see reports ran during Night Jobs
Alert if script did not run
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Old Process vs. New Process
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Depend on Maintenance Manual
Daily System MaintenanceReview 13 page manualDaily 45 minute process
Weekend System Maintenance Employee work weekend
Document problems on spreadsheet
No Manual needed Notified by email or text Steps to fix alert
2 minutes to verify alerts
Alerts history stored in system
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Workflow Changes / Improvements
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Documentation
Work weekends
Alert on Dashboard
Email or text will notify team
Realtime event notification
Steps to fix alert
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Orlando Health Recommended Modules/Monitors
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Daily System Maintenance Manual Use all monitors
Management of your system
Instantaneous alerts
Use in Test systems
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Orlando Health Setup Recommendations
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORING
Manual process
Spreadsheet to track findings
Analyze each delivered monitor
Rules based on criteria Department Daily System Manual
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Maintenance (since initial setup)
BEFORE PROACTIVE MONITORING
AFTER PROACTIVE MONITORINGMinimal
Revise rules Example: Change time TES extraction runs
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Setting up Proactive Monitoring
Access Proactive Monitoring in DBMS
SMTP Mail Server specified in Security Plus
Set up Proactive Monitoring System Options
Select and Setup Monitors and Rules
Deactivate unused Monitors
Start Monitor Daemon
Test
Go Live
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Proactive Monitoring: Email / Text Notification
Alert: 02/11/2015 03:15PM Interface backup during business week
The number of queue events left to process has exceeded 30 for these interfaces.1. Please verify using F36/A3. 2. If hung, identify the record and check for long-held locks. 3. Notify the Interface Team immediately at iTeam@email.com. 4. If unsuccessful, call GE for assistance.
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Recommendations/Lessons Learned
Turn on all monitors associated with your product mix
Work with application/module experts at your site to:
Define rules
Create useful alert messages
Identify alert recipients
Test
Use existing Daily System Maintenance manuals/processes as a guide
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Benefits
Save Time
Proactively monitor automated processes across Centricity Business
Manage all monitors from a single workstation
Receive alerts and notifications via email and/or text
Assists in resolve issues in a timely manner, reducing the consequences of adverse events
View alert history to identify trends
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GE Healthcare Offerings
Customer Support
Enter an SR to request assistance with Proactive Monitoring
National Product Release Team (NPRT)
Implement during your upgrade
Participate in the New Feature Consultative Services “Rewards Program”
• Orientation and guidance on select new features, through points-based system
• Points included in Upgrade Service Packages
Basic: 20 points Extended: 40 points Plus: 75 points
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For more Information
National Product Release Team (NPRT)
Centricity Business Service Portal NPRT Community
Proactive Monitoring Page
Schedule an upgrade: NPRTUpgradeScheduler@ge.com or 617-519-2506
Contact: Patsy O’Neill, NPRT Scheduling Coordinator
Enhancements
Centricity Business eEnhancements Community
Documentation
GE Centricity Business v5.1+ Proactive Monitoring User and Setup Guide