1

Skills for LifeImprovement Programme

Contextualised Coaching and Mentoring

Module 2

2

Objectives

To enable participants to:

• enhance their coaching and mentoring skills

• set up coaching or mentoring programmes

• use tools to support the coaching and mentoring process

• make Skills for Life developments sustainable and embedded within the fabric of organisations.

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

3

Learning outcomes

By the end of the session, participants will have:

• applied the principles of coaching and mentoring in their organisation

• further developed the skills needed to coach others towards improved

performance

• explored coaching and mentoring tools

• developed coaching and mentoring in the context of their

organisation

• outlined how they can put into practice a coaching and mentoring system in their organisation.

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

4

Learning

Time

Unconsciouscompetence

‘I know that I am good. I don’t think about it

any more’

Consciousincompetence

‘I know that I don’t know’

Unconsciousincompetence

‘I don’t knowthat I don’t

know’

Consciouscompetence‘I know that I

am good, and I understand why’

x

x

x

xThe Learning Curve

Skills for LifeImprovement Programme

5

Critical incident technique

• Describe the situation…

• What did you do? Recall your actual behaviour.

• What did the learners do?

• What were your thoughts and feelings?

• What was the result? What happened?

• What factors can you identify which enabled it to be a successful experience?

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

6

Action learning

• I am part of the problem…

• The problem is part of me…

• I am part of the solution.

• The only person I can truly change is myself.

• If I change myself, changes in others must follow.

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

7

Review of action learning sets

• How did it feel to be the mentor or the coach?

• How did it feel to be the person having the problem solved – coachee and/or mentee?

• What are the links in action learning sets to coaching and mentoring?

• How can action learning sets be used in your organisation?

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

8

Coaching tools

9

Blank wheel

10

Clear aboutmy role and duties

My timemanagement

Staying organised

Staying on topof my emailand voice-mail

Satisfied with my team participation

Satisfied with my jobperformance

Timely with my duties and

projects

Get alongwith colleagues

and clients

Job performance wheel

11

Strategic planning

Decision making

Risk taking

Teamdevelopment

Customer service

Communication

Results

Managingchange

Management wheel

12

Priority

Reactive +

-

-

+

Proactive

Time management

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

13

Willingness

Ability +

-

-

+

Helping and hindering behaviours

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

14

Insights intoorganisations

15

POWER ROLE

TASK PERSON

o o o oo o

o oo ooo o ooo oo o oo

o oo o o o o oo oo oo oo o o o oo o o o o o oo o o o o oo oo o ooo oo oo o o oo o oo o o o o o

o oo o oo o o o

o o oo o o o o

Four organisation structures

16

STORIES

SYMBOLS

POWERSTRUCTURE

RITUALS,ROUTINES

CONTROLSYSTEMS

ORGANISATIONSTRUCTURES

Cultural web

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

17

Change

18

+

Chosen

-

Perceptions of change

Imposed

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

19

Four factors for success

• Pressure

• Vision

• Capacity

• Action

Skills for LifeImprovement Programme

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners

20

Four Factors for Success in change

Pressure Vision Capacity Action Results

1. missing

Clear shared vision

Capacity for change

Actionable first steps

= Low priority

2. Pressure for change

missing Capacity for change

Actionable first steps

= A fast start that fades out

3. Pressure for change

Clear shared vision

missing Actionable first steps

= Anxiety and frustration

4. Pressure for change

Clear shared vision

Capacity for change

missing =

Haphazard effort, false starts

21

Action Planning

22

Outcomes

Action_ +

+

_

What will happen if you don’t take action?

What won’t happen if you don’t take action?

What will happen if you do take action?

What won’t happen if you do take action?

Action planning for results

The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners