& the Sontec House group

Norwich UK

2500m²

Where?

Norwich International Airport

Direct service to Schiphol

Sontec House

1985

Sontec

Electronics

Ltd

2001

Concorde

Transport

Services

Ltd

2013

Sontec

Marketing

Ltd

2014

Jemtel

Ltd

The story so far…

• Service support & repair facilities since 1985.

• Associated with many major manufacturers.

• National central repair facility for several brands.

• Dedicated customer service team.

• Call centre system incorporating call monitoring & KPI reporting.

• Local field service facilities for flat panel etc. for Bang & Olufsen,

Pioneer, Samsung and Sony (warranty)

• SQL based control system offers remote access to repair tracking

system for dealers and consumers.

Key Facts

Warranty repairs

Major partners

National centre for the repair of

projectors for Mitsubishi Electric.

National centre for repair and swapout

of microwave ovens for Sharp.

National returns and customer repair

centre for Denon and Marantz.

National returns and customer repair

centre for JVC

Sontec House Services

• Forward logistics

• Kit customisation

• Reverse logistics

• Warehousing

• Spare parts

management

• Tracking systems

• Contact centre

• Call centre

• Screening

• Modification

• Repair

• Refurbishment

• Swap Out

• Job and stock tracking

• Data reporting

• Tracking

• Valuation tools

• Spare Parts re-use

• Sourcing

• Refurbishment

• Recycling

• Reselling

• Trading

• Contact centre

Sontec - Logistics

Forward Logistics:• Pick, configuration, pack & ship services

• Bulk shipments sent globally

• Same day dispatch of goods purchased

• 24 hour delivery option

• Innovative packaging solutions

Reverse Logistics:Extensive range of collection options available:

• Direct from customer

• From retail store

• Bulk from distribution centres

Service options:

• Collect, repair and return

• Next day doorstep swap

• Domestic appliances complete swap out

Sontec – Specialist Storage & Fulfilment

• Secure on site warehouse

• +1,000 pallet storage

• Dedicated packing area

• Bespoke packing systems

Sontec – Screening & Repair

Capabilities:

• Products covered include TV, HiFi,

projectors, printers, domestic products &

now mobile phones!

• Repair to component level

• Full product repair & refurbishment

• Warranty repair where accredited

• Warranty management where not

accredited

• Fast response turn around time from

same day

A complete process to manage all product returns:

• Product receipt and screening (Pre Alert)

• Cosmetic grading

• Repair and refurbishment where cost effective

• Onward sale into trading channels or via e-retail outlets

• Warranty claim management

Significant value add in:

• Fault analysis proven to lower overall return rates

• Notification of fake goods

Cost savings in:

• Logistics, all activities from one hub centre in Norwich

• Packaging solutions for all products from phone to large TV

• Internal process management savings, one point of contact!

• Process management provided by bespoke IT system

Sontec – Recycling

Sontec – Sales & Procurement

Sales Channels:

Sontec Marketing offers extensive sales &

procurement channels to compliment our

other business units. We offer a unique

asset value recovery system designed to

return fast cash value or useable stock to

our clients.

These channels cover:• Trade channels in the UK,

Europe, Middle and Far East

• Sales or Procurement of ‘end

of life’ & ‘graded’ stock

• Access to Amazon Platforms

• Fully managed sales solution

• Product de-branding

• All electronic devices

covered

& the Sontec House group

The complete service solution