Post on 22-Dec-2015
National InformatizationAssessment Tool (NIAT)
Isaac KIMNIA ICT Consultant
National Information Society Agency (NIA)Contact: icherche@gmail.com, dohyoon@nia.or.kr
Thursday, June 18th, 2015
Current Challenges with e-Gov. Projects
Governments and officials have a general idea of what they want, but some-times they do not clearly understand the specifics details
Lack of Technical Expertise and Understanding of Specifics
Budget and Time limitations
Individual projects are developed separately, there is no overall comprehen-sive or systematic approach to development
Fragmentation
Many countries do not have the resources to invest in long term preparatory projects.
Insufficient Political Capital
Many previous ICT projects have failed because of poor design, improper customization (Copy and paste approach), unsustainability
Korea’s Point of View (POV)
Commitment to increase ODA as a member of OECD DAC.
Contribution vs. Participation
Need for a strategic approach (comparative advantages)
Increasing mandate for international cooperation expansion to individual departments & agencies
NIAT’s Approach
An easy to understand approach is utilized to focus on specific projects that are needed. Based on the results of the tool, the government officials have a strong point of reference to rely on regarding what, how, and when to im-plement projects. Additionally NIA is always available to follow up with technical support whenever needed, and provide a bridge to other cooper-ating organizations if necessary.
Project focusing tool backed up by Korean technical expertise
The tool looks a very wide range of projects in a systematic matter. As a re-sult an overall general prioritized roadmap is generated (including basic pre-requisites).
Comprehensive approach to ICT projects
Accelerated and Quantitative Prioritization for Value Added
Allows selection and focus on core projects according to the most urgent needs as identified by the officials themselves. Additionally officials can re-fer to pre-costed projects from Korea’s experience. The tool also allows for an accelerated approach, in some extreme cases the tool can be com-pleted in one day.National Ownership of ProjectThe core concept of the tool is that the government officials knows best. The tool also acts as a consensus building tool to allow generation of suffi-cient political capital through workshops and discussions.
After the NIAT
The target country will have a overview of the e-Gov. situation for each sector in the country as well as a clear direction for devel-opment that is linked to specific e-Gov. projects based on previ-ous development projects
Be able to understand the e-Gov. maturity level for each sector-- quantified according to a standard leveling guide.
Have an understanding on the direction for development that is needed. Based on specific country issues that have been identi-fied, as well as improvement themes chosen to be most important, ICT projects most relevant to the country will have been identified and prioritized. (This can be also be further developed into a gen-eral national roadmap)
Have a starting point for development of future projects– the results of the e-GAT can be linked to specific Feasibility Stud-ies– access to technical expertise necessary for project design and development
Specifically the country will:
Purpose of NIAT
The purpose of the National Informatization Tool is to provide a facilitating guide-line for assessing and prioritizing core projects related to a specific country’s e-Government.
The results obtained from the national in-formatization assessment will provide the necessary basic information when imple-menting the “As-Is Analysis” and “To-Be Modeling” phases throughout the actual consulting project.
PEST Analysis
Phases of a Typical Consulting Project
EnvironmentalAnalysis
As-IsAnalysis
Vision & Strategy
To-BeModeling
ExecutionPlan
PreAssessment
e-GATMaturity Analysis
Assessment Prioritization
e-GAT
Not a complete consulting methodology, but a facilitating guideline for the consultant
A project-focused tool for gathering basic information necessary for each project phase
A pre-assessment tool which provides an overall direction for the establishment of the master plan
A formalized & standardized evaluation tool for systematically assessing e-Government maturity
A project prioritizing tool, with an emphasis on the improvement needs voiced by the client
Also a e-Government Monitoring and Evaluation Tool (M&E)
Specifically:
NIAT Approach
The e-GAT does not require extensive time or resources: a simple one-day as-sessment of the maturity level and prioritization including introduction of Korea’s benchmark cases will give the client a general idea of what e-Government projects should be implemented.
1 Day Assessment
Introduction
Workshop Overview
PEST Analysis
Improvement Themes
Maturity Evaluation
Assessment
Project Prioritization
Benchmark Cases
The assessment is based on the presumption that it is primarily the client (government officers) who knows the answer to the problem, not the consultant
Through a one-day workshop, the client can participate in a simplified consulting process from diagnosis to pri-ority identification and establishing a strategy.
If abundant time and resources are not readily available, the e-GAT allows a “quick assessment” for identifying priorities and establishing the relevant strategies thereof.
By introducing Korea’s e-Government benchmark cases alongside identification of priorities, the lead time can be reduced by defining quick win projects.
“The e-GAT primarily draws meaning from the insights of the government civil servants, since they have the best understanding of what needs to be done.”
NIAT Framework
Categorization into 4 groups: Government, Citizen & Society, Business, ICT Infrastructure
Service grouping into 16 “improvement themes”
46 indicators derived from the improvement themes
The e-Government architecture used for the NIAT is based on the UNU Architecture for e-Government, and has been tailored to fit Korea’s e-Government development model (11 initiatives and 31 projects) and history. The architecture for the National Informatiza-tion is categorized into as Government, Citizen & Society, Business, and ICT infrastruc-ture.
Imp
rovem
en
t Th
em
es
PESTAnalysis
Political
Economical
Social
Techno-logical
GovernmentCitizen & Society Business
ICT Infrastructure
National Finance
Management
Administrative Process
Innovation
Inter-Ministry Coordination & Cooperation
Innovation of Public Educational Services through
new channels
Civil Access Enhancement
through Expansion of Online Services
Innovation of Internet Services to
Enhance Citizen Welfare
Innovation of National Disaster &
Safety Management
Services Enhancement of
Internet Services to Support Citizen Everyday Life
Efforts for environmental
protection
Simplification of Administrative
Service Procedures
Provision of Common
Business and social
Infrastructure
Innovation of Import/Export
Work Processes & Services
Information Resource
Management
Enhancement of National
Information Security
Establishment of e-Governance
Governmental services with
mobile technology
NIAT Indicators
Modified and Defined:
4 Groups16 Improvement Themes46 Indicators
National Informatization Assessment Tool
The NIAT draws its indicators from widely recognized evaluations for e-Government matu-rity assessment such as the ‘EU New e-Europe Statistical Handbook,’ ‘United Nations e-Government Survey,’ and the ‘Economist Information Unit(EIU) e-Readiness Index’ among others.
NIAT Assessment Model
The PEST analysis provides an overview of the country’s macro-environment; the im-provement themes categorize the necessary themes for assessing national informatiza-tion maturity; and these perspectives combined can provide a clearer idea of what busi-ness opportunities lie ahead.
Level 1
Politic
al
Econo
mic
Social
Tech
nolog
ical
ImprovementThemes
National Informatization
Maturity Evaluation PEST
Analysis
National Finance Management
CitizenWelfare
Everyday Citizen Life
Administrative Process
AdministrativeServices
Info ResourceManagement
Common BusinessInfrastructure
National Information Security
e-Governance TelecommunicationsEnvironment
EducationalAdministration
Civil Access(Online Services)
Inter-Ministry Coordination
Import/ExportWork Processes
Initial
Developing
Defined
Managed
Integrated
Level 2 Level 3 Level 4 Level 5
Comprehensive analysis of the coun-try’s macro-environ-ment, IT environment, and National Informatiza-tion maturity level etc.
The themes have been identified by defining service needs that arise as national informatization pro-gresses, and by referring to Korea’s benchmark cases that can accelerate national informatization development
The NIAT provides a level-ing guide with considera-tion to citizen satisfaction and national competitive-ness through: administra-tive efficiency, trans-parency, citizen services, business innovation, etc.
National Disaster &Safety Management
Link with Korean Experience
NIAT
Improvement themes derived from each strategy
Indicators based on the charac-teristics of the project
Categorized into 4 groups (G, B, C, Infra)
1
2
3
■ Based on Korea’s e-Gov. vision, goal and strategy, key cases of national informatization are reflected in NIAT
Korea’s Vision of e-Government
4Goals
System-driven GovernmentInnovation
Preventive System for a Safer Society
Sustainable Advancement
of e-Gov.
Customer-oriented
Customized Services
5Strategies
Human Resources
GlobalLeadership
GovernanceStructure
ProcessInnovation
National Informatization Projects
Administration, Business, Trade, Customs, Finance, Emergency Management, Education, Health, Transportation etc.
World Best Digital Government for the People
PerformanceManagement
Since the NIAT framework is based on the experiences of Korea’s e-Government devel-opment, the results of the assessment can be mapped out, examined and compared with the vision, goals and strategies of Korea’s e-Government. In addition, some experi-ences of the national informatization are considered.
Stage 1: Country Positioning
The ITU survey results show a clear correla-tion between e-Government (National In-formatization)readiness and GDP per capita (Based on 10 core modules)
Each country has different priorities based on economic development and other levels
When identifying improvement themes based on the income level priorities a weight is applied
(Recommended: x3, Un-recommended: x1)
Dimension of e-Gov. Improvement Theme
Outreach
Governance
Policy
Infrastructure
Fra
mew
ork
: R
ead
ines
s as
sess
men
t an
d a
ctio
n
pri
ori
ties
Enhanced Delivery of Citizen Services through the Internet
Enhancing Coverage of National Welfares Services
Systemization of Key National Databases
Government Services Enhancement(B2G)
Commercial Services Enhancement(B2B)
Nation Finance Innovation
Government Process Innovation
Inter-Ministry Collaboration
Information Security Enhancement
Business Continuity for National Information Resources
Telecommunication Environment for e-Gov. Services
Integration of Information Resources
Dimension of e-Gov. Improvement Theme
Outreach
Governance
Policy
Infrastructure
Fra
mew
ork
: R
ead
ines
s as
sess
men
t an
d a
ctio
n
pri
ori
ties
Enhanced Delivery of Citizen Services through the Internet
Enhancing Coverage of National Welfares Services
Systemization of Key National Databases
Government Services Enhancement(B2G)
Commercial Services Enhancement(B2B)
Nation Finance Innovation
Government Process Innovation
Inter-Ministry Collaboration
Information Security Enhancement
Business Continuity for National Information Resources
Telecommunication Environment for e-Gov. Services
Integration of Information Resources
Dimension of e-Gov. Improvement Theme
Outreach
Governance
Policy
Infrastructure
Fra
mew
ork
: R
ead
ines
s as
sess
men
t an
d a
ctio
n
pri
ori
ties
Enhanced Delivery of Citizen Services through the Internet
Enhancing Coverage of National Welfares Services
Systemization of Key National Databases
Government Services Enhancement(B2G)
Commercial Services Enhancement(B2B)
Nation Finance Innovation
Government Process Innovation
Inter-Ministry Collaboration
Information Security Enhancement
Business Continuity for National Information Resources
Telecommunication Environment for e-Gov. Services
Integration of Information Resources
Dimension of e-Gov. Improvement Theme
Outreach
Governance
Policy
Infrastructure
Fra
mew
ork
: R
ead
ines
s as
sess
men
t an
d a
ctio
n
pri
ori
ties
Enhanced Delivery of Citizen Services through the Internet
Enhancing Coverage of National Welfares Services
Systemization of Key National Databases
Government Services Enhancement(B2G)
Commercial Services Enhancement(B2B)
Nation Finance Innovation
Government Process Innovation
Inter-Ministry Collaboration
Information Security Enhancement
Business Continuity for National Information Resources
Telecommunication Environment for e-Gov. Services
Integration of Information Resources
Priorities: Low Income Countries Priorities: Low Middle Income Countries
Priorities: Upper Middle Income Countries Priorities: High Income Countries
Legend: Recommended Un-recommended
Source: ITU
Stage for identifying the country’s position and applying weight
(a multiplier) to the priority improvement themes
National Informatization Improve-ment Themes based on Country
Position
Stage 2: PEST Analysis
The PEST analysis provides general information on the country’s political, economic, social and technological environment for national informatization. The PEST Analysis is consisted of 18 major factors and 58 indicators, which are derived from World Bank’s WDI(World Development Indicators), etc.
Economic Factor
Government Finance SOC Budget Industry Support Administrative Efficiency
Political Factor
ICT Policy Administration Policy Government Organization Business Policy Legal Support
Social Factor
Technological Factor
National Infrastructure IT Security Interoperability IT Capacity Readiness for New Trends
National Welfare National Safety Social Trends Environmental Concerns
PESTAnalysis
PEST Analysis Factors
Stage 3: Improvement Theme Selection
As a result of PEST analysis in Stage 2, National Informatization Improvement Themes which are considered to have the most pressing need, are selected.
A assessment in PEST analysis stages is then applied to the im-provement themes identified at this stage
At Stage 6, prioritization weight is added to the improvement themes identified at this stage
Improvement Themes
Group Improvement Theme
Government
National Finance Management
Administrative Process Innovation
Inter-Ministry Coordination & Cooperation
Citizen &
Society
Innovation of Public Educational Services through new channelsCivil Access Enhancement through Expansion of Online Services
Innovation of Internet Services to Enhance Citizen Welfare
Innovation of National Disaster & Safety Management Ser-vices Enhancement of Internet Services to Support Citizen Ev-eryday Life Efforts for environmental protection
Business(Economy
& Industry)
Simplification of Administrative Service Procedures
Provision of Common Business and social Infrastructure
Innovation of Import/Export Work Processes & Services
ICT Infrastructure
Information Resource Management
Enhancement of National Information Security
Establishment of e-Governance
Governmental services with mobile technology
Stage 4: Confirmation of Improv. Themes
The participants of workshop select additional improvement themes which they consider is most important and urgent.
PESTAnalysis
Country Positioning
Confirm as appropriate
Confirm as appropriate
SelectImprovement
Themes
Cross-check & add more im-
provement themes if nec-
essary
Group Improvement Theme
Innovating the Way Government Works (G2G)
National Finance Management
Administrative Process Innovation
Inter-Ministry Coordination & Cooperation
Innovation of Educational Administration Work Pro-cesses & Services
Innovating Citi-zen-Oriented Government Ser-vices (G4C)
Civil Access Enhancement through Expansion of On-line Services
Innovation of Internet Services to Enhance Citizen Welfare
Innovation of National Disaster & Safety Management Services
Enhancement of Internet Services to Support Citizen Everyday Life
Enhancing Gov-ernment-led Busi-ness Competitive-ness (G2B)
Simplification of Administrative Service Procedures
Provision of Common Business Infrastructure
Innovation of Import/Export Work Processes & Ser-vices
Innovating Commone-Government Infrastructure
Information Resource Management
Enhancement of National Information Security
Establishment of e-Governance
Governmental services with mobile technologyWorking level Government staff cross-check and addition of improvement themes by participating in workshop
Improvement themes client added (Stage 4)
Improvement themes identified through PEST Analysis (Stage 3)
Stage 5: Maturity Evaluation (1/2)
Level 1 Level 2 Level 3 Level 4 Level 5
In order to evaluate national informatization maturity, the maturity levels have been categorized into five levels and a standardized definition has been given for each level.
Maturity Evaluation Model
Initial
Developing
Defined
Managed
Integrated
Process has not been stabilized
Level of Informatization Maturity
Le
vel
of
Bu
sin
es
s/S
ys
tem
in
teg
rati
on
; L
ev
el o
f S
erv
ices
Lin
ka
ge
Established process for each unit business
Established and computerized unit business Database
General guidelines and offering of limited information
Established intra-en-tity process
Connected intra-en-tity’s related DB and system
Enabled download of important information and forms
Established inter-enti-ties process
Connected inter-enti-ties’ related DB and system
Online processing of administrative service
Established general-ized process
Connected/integrated generalized common DB operation and sys-tem
Generalized integrated management of e- re-sources
Seamless one-stop service offering be-tween department and entity
Stage 5: Maturity Evaluation (2/2)
Level Process System Service Organization
1 InitialLevel
Absence of process Absence of related area system
Absence of corresponding area’s civil service
Absence of corresponding area’s management organi-zation
2 Developing Level
Established corresponding area’s Unit business process
Established DB and infor-malized corresponding area’s unit business
Enabled general guidelines and limited information via web
Established temporary task-force and irregular meeting for business of correspond-ing area
3 DefinedLevel
Established corresponding area’s intra-entity process
Connected intra-entity’s re-lated DB and system, es-tablished entity specific standard / interoperability
Enabled basic information search and link among re-lated sites, important infor-mation, access and down-load desired forms
Established permanent or-ganization, intra-entity’s taskforce and regular meet-ing of corresponding area (passive)
4 ManagedLevel
Established corresponding area’s inter-entities process
Connected related DB and system, and established common standard / inter-operabilityamong entities
Enabled online process of administrative service(civil application → process → issue → payment)
Established temporary task-force for connecting per-manent organization and re-lated entities, and regular meeting (active)
5 IntegratedLevel
Established generalized process (business integra-tion and expansion among different area)
Integrated/connected gen-eralized DB and system, generalized integrated elec-tronic resource manage-ment (physical)
Enabled one-stop for all administrative service of corresponding area via borderless online service point among entities
Established entity specific or independent permanent organization for generalized integrated administration of corresponding area
Indicator Leveling Guide
The indicator leveling guide for the assessment of the national informatization maturity level looks at the development levels of the process, system, service, and organization.
Stage 6: Prioritization (1/2)
Improvement Theme
National Informati-zation Maturity
EvaluationBest Practices
Priorities
In order to prioritize the improvement themes, the national informatization maturity evaluation results and PEST Analysis results are identified and compared.
Priority Identification Process
Prioritization of Improvement Themes1
Improvement themes by country positioning Selection of improvement themes through PEST analysis Working level Government staff cross-check and addition of
improvement themes by participating in workshop
Prioritization by Best Practices2
Recommendation of indicators related to identified best practices Indicators that are the necessary prerequisites for improvement
themes
Prioritization of Indicators3
Difference between As-Is and To-Be at current level Lowest level of As-Is Indicators that have been identified as important through best
practices
Stage 6: Prioritization (2/2)
Within the results of the gap analysis, the priority of indicators is where the current level (“As-Is”) is the lowest and the difference between the expected value (“To-Be”) is the greatest (large gap), the second highest priority is for where the current situation (“As-Is”) is the lowest.
Priority Evaluation Matrix
IV
“Priority”Opportunity
Recommeded Project
32. Enhancement of E-Gov Comm. Network
33. Information Encryption System
34. GPKI
4. Local Gov. Administration system
3. Central Gov. Administration System
5. Digital Archiving System
12. G4C Integrated online citizen service window system
13. Online Citizen Participation Portal
18. National Disaster Management System
25. e-Procurement system
27. Business support single window system
41. National Archive information system
“Non-priority”Opportunity
“Safe”Opportunity
“Challenge”OpportunityL
ow
Hig
hG
ap
Low HighAS-IS
33
11
32
31
46
13
34
3
4
5
41
21
22 24118
2 625
726
27 28 37 38
39 42 43 44
47 49 5040 4548
8
30
12 14
First Priority Priority
17
Sample
Stage 7: Project Reference
Group Improvement Theme Indicator Relevant Project
Government
National Finance Management 1. Level of integrated national finance management
National Finance Information system (NAFIS)Integrated Finance Information SystemElectronic Fund TransferLocal Finance Information SystemIntegrated Local Education Administrative and Finance System
2. Level of Informatization of regional(Local) finance management
3. Level of computerization of Tax Services Home Tax SystemComprehensive Tax System
Administrative Processes Innovation 4. Level of Document Processing and Computerization of Archives
e-Document SystemDigital Archiving SystemDigital Archiving System Local Administrative InformationArchive ManagementBPM (Business Process Management)Local Government Spatial Information link
5. Level of Informatization of Local Government Administration
6. Level of Informatization of the Central Government Administration
Government Business Process System (On-nara)
7. Level of management of critical national database
Integrated Citizen Information SystemIntegrated Automobile Management SystemReal Estate Information Management Center System
Inter-Ministry Coordination & Cooperation
8. Level of administrative information sharing Government Business Reference Model (BRM)Administrative Information Sharing System Consolidated Personnel Administration System9. Level of linkage between government functions
10. Level of integration for HR administration
Citizen &
Society
Innovation of Public Educational Services through New Channels
11. Level of computerization of educational administration
National Education Information System (NEIS)Integrated Administration & Finance System for Local Education Real-time Distance Learning System12. Level of education administration information
sharing
13. Level of ICT capacity development
14. Level of distance learning opportunities
Stage 1: Country Positioning
Low Income Countries Low Middle Income Countries
Upper Middle Income High Income
Less than $995 $996 - $3945
$3946 - 12195 More than $12196
By looking at the GDP level a country is currently ranked at, a general comparison can be made with other countries at a similar level.
Countries like Tonga, that are ranked as Upper-Middle Income countries generally focus on management of national fi-nances, innovating central government administrative processes, cooperation and data sharing among the central government and other de-partments, etc.
Results
Based solely on income data, Tonga is ranked as an Upper-Middle income country ac-cording to the criteria estab-lished in the NIAT.
Stage 2: Country Positioning
Political Economic
SocialTechnologica
l
• very strong leadership related to ICTs , dedicated organization on ICTs is leading the drive for national informatization
• business support policies should be further developed
• Small domestic market• Manual management of agro-
fishery exports• Basic national citizen data
needs to be managed in a standard system
• Need for internal ICT capacity dev.• Importance of free health, qual-
ity education for all, but chal-lenges with geographical limi-tations
• Protection and warnings from natural disasters needed
• High speed backbone avail-able, but efforts to increase usage needed
• interconnectivity among gov-ernment systems needed
• Services through mobile chan-nels a possibility
Considering geographical situation, national priorities and requirements, current technical situation
Stage 3: Improvement Themes
Group PEST Improvement Theme
Government
National Finance Management
Administrative Process Innovation
Inter-Ministry Coordination & Cooperation
Citizens and Society
Innovation of Public Educational Services through new channels
Civil Access Enhancement through Expansion of Online Services
Innovation of Internet Services to Enhance Citizen Welfare
Innovation of National Disaster & Safety Management Services
Enhancement of Internet Services to Support Citizen Everyday Life
Efforts for environmental protection
Business (Economy and
Industry)
Simplification of Administrative Service Procedures
Provision of Common Business and social Infrastructure
Innovation of Import/ Export Work Processes & Services
ICT Infrastructure
Information Resource Management
Enhancement of National Information Security
Establishment of e-Governance
Governmental services with mobile technology
Priority areas based on national situation have been selected
Stage 4: Review of Improv. Themes
Additional 3 areas have been discussed and identified
Group Improvement Theme Remarks
Government
National Finance Management
Administrative Process Innovation Additional
Inter-Ministry Coordination & Cooperation Additional
Citizens and Society
Innovation of Public Educational Services through new channels
Civil Access Enhancement through Expansion of Online Services
Innovation of Internet Services to Enhance Citizen Welfare
Innovation of National Disaster & Safety Management Services
Automatic
Enhancement of Internet Services to Support Citizen Everyday Life
Efforts for environmental protection Automatic
Business (Economy and
Industry)
Simplification of Administrative Service Procedures
Provision of Common Business and social Infrastructure
Innovation of Import/ Export Work Processes & Services
ICT Infrastructure
Information Resource Management
Enhancement of National Information Security
Establishment of e-Governance Automatic
Governmental services with mobile technology Additional
Stage 6: Prioritization Results (High)
Improvement Theme IndicatorPrior-
ity Level
Administrative process innovation5. Level of computerization of local government administra-
tionHigh
Establishment of e-governance43. Improvement and establishment of e-Government/ICT
laws and policiesHigh
Establishment of e-governance42. Presence of dedicated organization and related depart-
ments for e-Gov. & national ICT promotionHigh
Enhancement of national information security
41. Level of IT security for stability of e-Government High
Administrative process Innovation6. Level of computerization of the central government admin-
istrationHigh
Inter-ministry coordination & coop-eration
8. Level of administrative information sharing High
Provision of common business and social infrastructure
33. Level of business support services provided High
Innovation of import/export work processes & services
38. Level of integration/connection of e-trading services High
Information resources management 40. Level of business continuity for information resources High
Governmental services with mobile technology
45. Level of civil service by mobile technology High
Information resources management 39. Integrated management of national information resources High
Governmental services with mobile technology
46. Level of work method reform in administrative business by applying mobile technology
High
For more information please contact:icherche@gmail.com or
dohyoon@nia.or.kr
THANK YOU!
dohyoon@nia.or.krdohyoon@nia.or.kr